HTH Home Security - Charter by IAG Supply Chain https://padlet.com/supplychain/charter en-us 2020-10-12 21:44:13 UTC 2020-10-13 04:51:41 UTC hello@padlet.com What is our purpose? Why does our team exist? supplychain https://padlet.com/supplychain/charter/wish/823059944 2020-10-12 22:57:57 UTC https://padlet.com/supplychain/charter/wish/823059944 What is the unique value-add of our team supplychain https://padlet.com/supplychain/charter/wish/823063787 2020-10-12 23:01:14 UTC https://padlet.com/supplychain/charter/wish/823063787 Who are our stakeholders? supplychain https://padlet.com/supplychain/charter/wish/823250036 2020-10-13 00:57:29 UTC https://padlet.com/supplychain/charter/wish/823250036 What do our stakeholders expect of the team? supplychain https://padlet.com/supplychain/charter/wish/823250457 2020-10-13 00:57:41 UTC https://padlet.com/supplychain/charter/wish/823250457 Who is in the team and what are the key roles we play? supplychain https://padlet.com/supplychain/charter/wish/823252130 2020-10-13 00:58:33 UTC https://padlet.com/supplychain/charter/wish/823252130 What is our purpose? Why does our team exist? supplychain https://padlet.com/supplychain/charter/wish/823253146 2020-10-13 00:59:04 UTC https://padlet.com/supplychain/charter/wish/823253146 What is the unique value-add of our team supplychain https://padlet.com/supplychain/charter/wish/823253424 2020-10-13 00:59:12 UTC https://padlet.com/supplychain/charter/wish/823253424 Who are our stakeholders? supplychain https://padlet.com/supplychain/charter/wish/823253972 2020-10-13 00:59:28 UTC https://padlet.com/supplychain/charter/wish/823253972 What do our stakeholders expect of the team? supplychain https://padlet.com/supplychain/charter/wish/823254262 2020-10-13 00:59:38 UTC https://padlet.com/supplychain/charter/wish/823254262 Who is in the team and what are the key roles we play? supplychain https://padlet.com/supplychain/charter/wish/823254620 2020-10-13 00:59:48 UTC https://padlet.com/supplychain/charter/wish/823254620 Who is in the team and what are the key roles we play? supplychain https://padlet.com/supplychain/charter/wish/823256243 2020-10-13 01:00:37 UTC https://padlet.com/supplychain/charter/wish/823256243 Who is in the team and what are the key roles we play? supplychain https://padlet.com/supplychain/charter/wish/823256537 2020-10-13 01:00:45 UTC https://padlet.com/supplychain/charter/wish/823256537 What do our stakeholders expect of the team? supplychain https://padlet.com/supplychain/charter/wish/823256883 2020-10-13 01:00:54 UTC https://padlet.com/supplychain/charter/wish/823256883 What do our stakeholders expect of the team? supplychain https://padlet.com/supplychain/charter/wish/823257629 2020-10-13 01:01:08 UTC https://padlet.com/supplychain/charter/wish/823257629 Who are our stakeholders? supplychain https://padlet.com/supplychain/charter/wish/823260940 2020-10-13 01:02:37 UTC https://padlet.com/supplychain/charter/wish/823260940 Who are our stakeholders? supplychain https://padlet.com/supplychain/charter/wish/823261275 2020-10-13 01:02:44 UTC https://padlet.com/supplychain/charter/wish/823261275 What is the unique value-add of our team supplychain https://padlet.com/supplychain/charter/wish/823261593 2020-10-13 01:02:54 UTC https://padlet.com/supplychain/charter/wish/823261593 What is the unique value-add of our team supplychain https://padlet.com/supplychain/charter/wish/823261905 2020-10-13 01:03:02 UTC https://padlet.com/supplychain/charter/wish/823261905 What is our purpose? Why does our team exist? supplychain https://padlet.com/supplychain/charter/wish/823262398 2020-10-13 01:03:14 UTC https://padlet.com/supplychain/charter/wish/823262398 What is our purpose? Why does our team exist? supplychain https://padlet.com/supplychain/charter/wish/823262923 2020-10-13 01:03:25 UTC https://padlet.com/supplychain/charter/wish/823262923 Maintaining professional https://padlet.com/supplychain/charter/wish/823611440 2020-10-13 04:21:54 UTC https://padlet.com/supplychain/charter/wish/823611440 Common courtesy, respect, thinking positive, team work, sticking to the agenda, allowing everyone a voice. https://padlet.com/supplychain/charter/wish/823612650 2020-10-13 04:22:37 UTC https://padlet.com/supplychain/charter/wish/823612650 MS TEAMS https://padlet.com/supplychain/charter/wish/823613814 Daily communication 
Links to meetings
Break times
Status 


]]> 2020-10-13 04:23:18 UTC https://padlet.com/supplychain/charter/wish/823613814 one call resolution - set guidelines on what decisions we can make ourselves https://padlet.com/supplychain/charter/wish/823614522 2020-10-13 04:23:42 UTC https://padlet.com/supplychain/charter/wish/823614522 Emails https://padlet.com/supplychain/charter/wish/823615402 Calendar invites 
Meeting minutes/summary 
Updates - comms 
Team leave communication 


]]> 2020-10-13 04:24:08 UTC https://padlet.com/supplychain/charter/wish/823615402 Muting people, aggressive conversations, yelling, spamming conversations, demanding, unprofessional dressing attire, not following rules. https://padlet.com/supplychain/charter/wish/823616387 2020-10-13 04:24:40 UTC https://padlet.com/supplychain/charter/wish/823616387 Microsoft Teams https://padlet.com/supplychain/charter/wish/823616528 2020-10-13 04:24:45 UTC https://padlet.com/supplychain/charter/wish/823616528 aimee_mansfield https://padlet.com/supplychain/charter/wish/823617150 To grow the Home Security business and become a sustainable and profitable market leader, providing impeccable customer service and professional in-home product delivery, by qualified technical specialists. 

Keeping our customers safe, maintaining a long-term view of the relationship and providing them with peace of mind as a trusted partner. 

Strong national brands with a broad team of subject matter experts who are customer-centric. ]]> 2020-10-13 04:25:03 UTC https://padlet.com/supplychain/charter/wish/823617150 Having a set amount - that we can take of before going to a manager - eg) member complaint or member wanting a better price https://padlet.com/supplychain/charter/wish/823617793 2020-10-13 04:25:21 UTC https://padlet.com/supplychain/charter/wish/823617793 Text https://padlet.com/supplychain/charter/wish/823618960 If internet/server issues ]]> 2020-10-13 04:25:58 UTC https://padlet.com/supplychain/charter/wish/823618960 Using tools available in teams, outlook, skype, whatsapp (out of office, away, do not disturb, meeting) general communication. https://padlet.com/supplychain/charter/wish/823619649 2020-10-13 04:26:21 UTC https://padlet.com/supplychain/charter/wish/823619649 Salesforce https://padlet.com/supplychain/charter/wish/823620125 Booking in jobs 
Quotes 
Work orders 
Member files/information 
Billing and payments 

]]> 2020-10-13 04:26:36 UTC https://padlet.com/supplychain/charter/wish/823620125 Working hours can be set, but if they are flexible communicate breaks and finishing times/availability. https://padlet.com/supplychain/charter/wish/823622209 2020-10-13 04:27:46 UTC https://padlet.com/supplychain/charter/wish/823622209 Phone system https://padlet.com/supplychain/charter/wish/823623852 Orbit 
Cimplicity 
Genesys 


]]> 2020-10-13 04:28:44 UTC https://padlet.com/supplychain/charter/wish/823623852 If speaking is best to have video on (etiquette), mute if not speaking. https://padlet.com/supplychain/charter/wish/823625809 2020-10-13 04:29:47 UTC https://padlet.com/supplychain/charter/wish/823625809 Level of formality https://padlet.com/supplychain/charter/wish/823626757 Dress code when video conferencing 
Whether having cameras on in meetings is required 

]]> 2020-10-13 04:30:21 UTC https://padlet.com/supplychain/charter/wish/823626757 Attire to be professionally presented - common sense. https://padlet.com/supplychain/charter/wish/823628232 2020-10-13 04:31:10 UTC https://padlet.com/supplychain/charter/wish/823628232 Doing the right thing by the customer https://padlet.com/supplychain/charter/wish/823628877

]]> 2020-10-13 04:31:30 UTC https://padlet.com/supplychain/charter/wish/823628877 Communication- if an email is urgent can be followed up with a phone call, follow up as soon as possible. Acknowledge contact so all parties involved are aware. https://padlet.com/supplychain/charter/wish/823629189 2020-10-13 04:31:41 UTC https://padlet.com/supplychain/charter/wish/823629189 Rules/assumptions https://padlet.com/supplychain/charter/wish/823631788 Being advised prior to meetings what is expected 

]]> 2020-10-13 04:33:12 UTC https://padlet.com/supplychain/charter/wish/823631788 Timing of sending messages/emails is best business hours unless urgent. But if sent out of office hours be understanding that a response may not be until next business day. https://padlet.com/supplychain/charter/wish/823631898 2020-10-13 04:33:15 UTC https://padlet.com/supplychain/charter/wish/823631898 safe to play zones - discount with out approval / waiving 2- 3 months https://padlet.com/supplychain/charter/wish/823636137 2020-10-13 04:35:40 UTC https://padlet.com/supplychain/charter/wish/823636137 Involve people from the correct groups to make the decisions to cover knock on effects. https://padlet.com/supplychain/charter/wish/823636633 2020-10-13 04:35:56 UTC https://padlet.com/supplychain/charter/wish/823636633 15 minute stand up - discuss your weekend/ whats on for the next week - anything important for us https://padlet.com/supplychain/charter/wish/823639461 2020-10-13 04:37:28 UTC https://padlet.com/supplychain/charter/wish/823639461 aimee_mansfield https://padlet.com/supplychain/charter/wish/823641178 Collaborating to work as one team  to provide exceptional customer experiences, with a clear focus and roadmap for growth and success. 

Taking responsibility for understanding the roles that each team play and the importance of each person's contribution. 

Maintaining open lines of communication (transparency at all times), honesty, integrity and accountability. Ensuring that people's skills are valued and utilised and that they are supported in their roles, for the achievement of our HTH Home Security business strategy. ]]> 2020-10-13 04:38:25 UTC https://padlet.com/supplychain/charter/wish/823641178 Decision making - document and advise all parties - No surprise clause. https://padlet.com/supplychain/charter/wish/823642512 2020-10-13 04:39:05 UTC https://padlet.com/supplychain/charter/wish/823642512 meeting once a month with NSW sales and service and VIC team to see what we sell and what we do each other. https://padlet.com/supplychain/charter/wish/823643473 2020-10-13 04:39:34 UTC https://padlet.com/supplychain/charter/wish/823643473 Valid decision - Dependant on the topic, how big the scale would be, customer resolution to team change. (Notes on job and quotes). Communication is key. https://padlet.com/supplychain/charter/wish/823644537 2020-10-13 04:40:06 UTC https://padlet.com/supplychain/charter/wish/823644537 cameras on add - depending on people comfort level or internet capability https://padlet.com/supplychain/charter/wish/823652415 2020-10-13 04:44:08 UTC https://padlet.com/supplychain/charter/wish/823652415 Fortnightly for smaller team meetings. https://padlet.com/supplychain/charter/wish/823652974 2020-10-13 04:44:25 UTC https://padlet.com/supplychain/charter/wish/823652974 Updating team if any changes to job role/products/procedures via an urgent meeting https://padlet.com/supplychain/charter/wish/823662275 2020-10-13 04:48:53 UTC https://padlet.com/supplychain/charter/wish/823662275 SAP - Financial system, purchases, invoices monitoring and install payments etc https://padlet.com/supplychain/charter/wish/823663411 2020-10-13 04:49:30 UTC https://padlet.com/supplychain/charter/wish/823663411