DABB Cohort 61: Identity challenges by GDS Academy https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc What are the challenges of assuring a digital identity? en-us 2022-09-13 07:54:16 UTC 2025-12-12 21:54:01 UTC hello@padlet.com https://padlet.net/icons/png/1f9d0.png complexity of steps https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916111 2022-09-15 09:04:31 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916111 lack of digital skills to be able to prove identity https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916240 2022-09-15 09:04:33 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916240 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916454 May have limited formal documentation available

]]> 2022-09-15 09:04:41 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916454 trusting the government websites to put personal info in https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916573 2022-09-15 09:04:48 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916573 Security of data https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916968 2022-09-15 09:05:07 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297916968 Getting support to those that need it https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917046 2022-09-15 09:05:09 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917046 Confidence of method of verification https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917094 2022-09-15 09:05:12 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917094 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917142 Ensuring a standard, consistent and accessible approach]]> 2022-09-15 09:05:14 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917142 providing both offline and online channels of verifying identity https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917352 2022-09-15 09:05:24 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917352 Reputational harm if incorrect user accesses data https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917366 2022-09-15 09:05:25 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917366 efficacy of methods https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917480 2022-09-15 09:05:28 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917480 Full end to end checking mechanisms https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917624 2022-09-15 09:05:35 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917624 Staff training - ensuring even though the method is there for verifying id that staff are following the methods consistently https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917682 2022-09-15 09:05:37 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917682 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917802 Cost of ID documents such as passport, drivers licence]]> 2022-09-15 09:05:41 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917802 People are constantly looking at ways to bypass automated ID verification systems https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917852 2022-09-15 09:05:43 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917852 Make alternative methods of confirmation of identity avaliable for users without documentation https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917908 2022-09-15 09:05:45 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917908 2 step verification https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917963 2022-09-15 09:05:47 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297917963 Needs to be easy enough that users can use the service https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918030 2022-09-15 09:05:50 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918030 Testing the integration of systems and services across private and public clouds and local platforms https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918146 2022-09-15 09:05:54 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918146 language barriers https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918553 2022-09-15 09:06:11 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918553 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918626 Multiple sources of information (CIS, earnings, NI data)]]> 2022-09-15 09:06:15 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918626 Balance of security v access https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918660 2022-09-15 09:06:16 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297918660 Being able to track breaches https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919194 2022-09-15 09:06:37 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919194 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919375 Bad publicity, poor user feedback]]> 2022-09-15 09:06:45 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919375 Options for cost-free forms of ID https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919430 2022-09-15 09:06:46 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919430 Validating the consistency of outcome across omnichannel interfaces (traditional systems, mobile, and social) https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919484 2022-09-15 09:06:48 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919484 Support for ESOL users or users with lower level of digitial skills https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919518 2022-09-15 09:06:49 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919518 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919927 Financial burden of fraud]]> 2022-09-15 09:07:07 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919927 Additional time - managing user expectations https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919937 2022-09-15 09:07:07 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297919937 Digital accessability, either device avaliability or connectivity. https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920024 2022-09-15 09:07:10 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920024 Offline routes for if digital isn't the right fit for the member of the public https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920427 2022-09-15 09:07:30 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920427 Better understanding our users - user research https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920441 2022-09-15 09:07:30 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920441 Clear rules, uphold standards https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920722 2022-09-15 09:07:44 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920722 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920930 Speed of process - typically users reach out to Government services in time of crisis or need ]]> 2022-09-15 09:07:53 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297920930 Keep abreast of developments - latest scams https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921273 2022-09-15 09:08:10 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921273 https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921681 Habitual Residence Test - documentation heavy process]]> 2022-09-15 09:08:31 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921681 Facial identification > facial verification https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921721 2022-09-15 09:08:32 UTC https://padlet.com/gdsacademy/4q5e1sqm8yt2f4zc/wish/2297921721