https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm Brainstorm what causes common issues with TVs and match the causes to one of the five troubleshooting categories. en-us 2020-11-04 14:01:53 UTC 2020-11-04 15:53:38 UTC hello@padlet.com https://padlet.net/icons/png/1f5a5.png sykm_mireleac1 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927638 Cause: TV Not Plugged in
Fix: Make sure the TV is firmly connected to power - check the back socket of TV where the power cord attaches, and check outlet.]]> 2020-11-04 14:01:53 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927638 sykm_mireleac1 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927649 Cause: TV received too much voltage, not on a surge protector
Fix: Hard Reset for 30 seconds to reset voltage]]> 2020-11-04 14:01:53 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927649 sykm_mireleac1 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927658 Cause: The TV is actually on, but the source (eg. Cable Box) is turned off or not working, resulting in no picture and no sound. 
Fix: Turn on the source, or try a different source to confirm that the issue is not the TV]]> 2020-11-04 14:01:53 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927658 sykm_mireleac1 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927672 Cause: Powerboard or power cord failed
Fix: Approve a claim]]> 2020-11-04 14:01:53 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927672 sykm_mireleac1 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927684 1. I will assign you a problem code.
2. Once you have a problem code, brainstorm what could cause this issue. For example, a TV with the problem code No Power, Standby Light is OFF might just not be plugged in!
3. Place your common cause under the Troubleshooting Category you think it fits under. For example, No Power, Standby Light is OFF: TV not plugged in is definitely a user error!
4. Go to the TV Survey and look up steps for your Problem Code. You can select any MFR and Model for this activity.
5. Try to match the TS steps in the survey to the troubleshooting category they help rule out.
6. Check out the No Power, Standby Light is OFF examples for ideas!
7. We will repeat this for each problem code. If you finish researching your problem code, let me know and I’ll give you another one.]]> 2020-11-04 14:01:53 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/889927684 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890254801 Cause: CX wants to play with the his XBOX and can see the Xbox is turned on but he can not see it on the screen. 
Fix: Make sure the cord is working fine try to connect different cords. ]]> 2020-11-04 15:10:06 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890254801 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890260329 Cause User its not on the correct Input
Fix: Make Sure with the control you already test the different HDMI ports to see witch one are you plugged in to.

]]> 2020-11-04 15:11:13 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890260329 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890261846 This would mean that either a CABLE BOX, SAT BOX, COAX CABLE, HDMI CABLE, ETC may not be working properly, something is loose, or needs reset. -Reset ALL components by unplugging them for 5 minutes including the TV. -Be sure all COAX CABLES and HDMI CABLES are tight and properly connected.]]> 2020-11-04 15:11:31 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890261846 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890322562 Cause: TV received too much voltage, not on a surge protector
Fix: Hard Reset for 30 seconds to reset voltage]]> 2020-11-04 15:23:26 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890322562 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890334091 Cause:  App, firmware or software is not updated.
Fix:  Update the smart App, update the firmware, Deny for T&C ( software issues are not covered under warranty.]]> 2020-11-04 15:25:46 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890334091 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890342284
Cause: The TV shows lines/distortion Input external devices
Fix: Unplug the cables, check if they are damaged,  and try different inputs.]]> 2020-11-04 15:27:30 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890342284 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890349621
Cause: Display panel Failure

Fix: Approved Claim for Replacement, Display Panels are not repairable


Cause: T-CON failure

Fix: Factory Reset / Hard Reset / Approve claim

Cause: Mainboard Failure
Fix: Factory Reset / Hard Reset / Approve claim


]]> 2020-11-04 15:29:04 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890349621 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890353107 Cause: Damage on Display per extended hours of usage, Issue is caused due to out of normal usage

Fix: NO steps, issue not covered (If customer prefers, we can send the claim to a picture review process)



]]> 2020-11-04 15:29:47 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890353107 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890356477 Cause: Non of the HDMI ports is working on my TV.
Fix Approve a Claim. ]]> 2020-11-04 15:30:28 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890356477 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890380492 WHEN ITS RELATED TO SOUND BARES, SPEAKERS
RELATED TO ANOTHER CABLE THATS IT'S NOT ABLE TO CONNECT TO THE TV 

]]> 2020-11-04 15:35:26 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890380492 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890381881 Cause: Extended hours of usage,

Fix: NO steps, issue not covered (If customer prefers, we can send the claim to a picture review process)

]]> 2020-11-04 15:35:44 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890381881 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890382128 WHEN IT'S RELATED TO TV SOUND ]]> 2020-11-04 15:35:47 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890382128 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890383429 SPEAKERS OF THE TV, WHEN THEY BLOWUP]]> 2020-11-04 15:36:02 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890383429 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890385061 WHEN THE CX HAS ALL THE VOLUME DOWN, AND CX DIDN'T NOTICED]]> 2020-11-04 15:36:23 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890385061 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890413295 Cause: Voltage Issue, Result of too much electricity on TV Board
Fix: Hard Reset to drain all electricity.]]> 2020-11-04 15:42:21 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890413295 sykm_jauregca https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890420581 2020-11-04 15:43:52 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890420581 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890430283 2020-11-04 15:45:52 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890430283 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890432007 2020-11-04 15:46:13 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890432007 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890433491 2020-11-04 15:46:31 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890433491 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890436348 2020-11-04 15:47:04 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890436348 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890446470 2020-11-04 15:49:09 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890446470 https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890467199 2020-11-04 15:53:24 UTC https://padlet.com/sykm_mireleac1/4pjudywmjpinmqm/wish/890467199