RIS3Wed Chatbot by YEE MEI LIM https://padlet.com/ymlim/4jnkapdfay8qucv8 Chatbot Characteristics en-us 2020-06-12 14:18:27 UTC 2024-12-15 07:49:01 UTC hello@padlet.com https://padlet.net/icons/png/1f916.png ymlim https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/624120441 Please login with TAR UC email address to post your answers :)]]> 2020-06-12 14:26:22 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/624120441 foowsam17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638222557  Conversational Maturity -  Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages. It can also identify the intent of a question–what is needed– to provide an accurate first response, and also propose options to confirm or clarify intent. The best chatbots have advanced conversational capabilities and can proactively seek out information, and can also ask clarifying questions, even if the conversation isn’t linear.                                                            https://www.bluewolf.com/bluewolf-now/7-characteristics-great-chatbot  ]]> 2020-06-24 03:27:17 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638222557 liewzqpm17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638223143 Chatbots Should be Emotionally Intelligent
It's not enough for your chatbot to be able to answer frequently asked questions -- it has to be emotionally intelligent, as well. An emotionally intelligent chatbot can sense a user's mood and respond appropriately, and know when to automatically escalate the chat to a live support agent.
https://www.inc.com/larry-kim/8-characteristics-all-facebook-messenger-chatbots-should-have.html]]> 2020-06-24 03:27:58 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638223143 leesmwa15 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638224786  Personalized: Along with remembering things like a customer’s name and reason for seeking support, chatbots can now show more empathy and adjust their language and tone based on context. For example, acknowledging that a flight cancellation is inconvenient, rather than treating it with nonchalance.  https://www.conversocial.com/blog/11-characteristics-of-a-super-useful-chatbot ]]> 2020-06-24 03:30:40 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638224786 limjxam17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228479 Chatbots should avoid asking the same question and always going back to the first question repeatedly. The chatbots should also have more emotions and improve the ability to understand the feelings of the messages from users. Other than that, it should have a better accuracy on understanding what the user is trying to tell.]]> 2020-06-24 03:35:57 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228479 limksaa16 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228688 Carry an Intelligent Conversation : A conversation is much more than saying yes or no. Moreover, the longer a conversation the more complex it gets.To carry an intelligent dialogue, the bot must be able to maintain the context of the conversation at all times. It also has to understand that natural conversations don’t always progress linearly – the bot must be able to process an unexpected reply and adapt to changes in the course of the conversation.
https://valiancesolutions.com/intelligent-chatbot/

]]> 2020-06-24 03:36:16 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228688 Autonomous Reasoning moohhaa16 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228698 The chatbot can perform complex reasoning without human intervention. For example, a great Service chatbot should be able to infer solutions based on relevant case histories.
https://www.bluewolf.com/bluewolf-now/7-characteristics-great-chatbot

]]> 2020-06-24 03:36:17 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638228698 chooljaa16 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638229449 Chatbot should make our life easier. Situational awareness is a key feature in Bots. It should respond to user’s minimum amount of input by leveraging stored information and entertain the user’s needs with minimal friction. Bots should be able to automate the daily life tasks for us such as reserving a hotel, ordering grocery, etc. It should save our time and reduce human efforts and pain. Otherwise, it’s not much better than any website or app.
https://marutitech.com/traits-good-chatbot/]]> 2020-06-24 03:37:28 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638229449 amilialfzwm17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638229716 Emotionally Intelligent-The chatbot can infer customer personality traits and understand sentiment and tone during an interaction to deliver a personalized experience, or escalate to a live-agent when necessary. 
https://www.bluewolf.com/bluewolf-now/7-characteristics-great-chatbot]]> 2020-06-24 03:37:49 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638229716 hongjxwm17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638230377 Freedom To Explore Data

The chatbot should have the freedom to explore a vast amount of data, in order to gather insights from any source, whatsoever. The data explored can be structured, or unstructured. Whatever the data, the chatbot should have the freedom and capacity to access, consume, process, and use it to success.
https://www.ascentspark.com/blog/article/6-characteristics-ideal-chatbot
]]> 2020-06-24 03:38:41 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638230377 Suicidal Thoughts and Serious Issues gerardnkham17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638233867 Due to the anonymous nature of the chatbot, people tell it all kinds of personal problems that they don’t feel comfortable talking to other people about. They almost treat Mitsuku like a church confessional booth, as everything discussed is private. Reviewing conversations is a critical aspect of chatbot development, but chatlogs are always analyzed anonymously to protect user privacy. The word “Human” obscures all personal details or PII, as anyone is welcome to talk to Mitsuku anonymously without creating an account or providing PII.

Subjects like suicide, bullying, problems at home or at work and sexuality are often discussed with Mitsuku, so rather than trying to make light of such topics with Mitsuku’s usually sassy attitude, I make her produce responses which advise users to seek help from other people rather than a chatbot.

https://medium.com/@steve.worswick/ethics-and-chatbots-55ea2a79d1a0#:~:text=Mitsuku%20is%20a%20general%20conversational,like%20any%20other%20fictional%20character.
]]> 2020-06-24 03:43:41 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638233867 Interactions with humans ooiyzpm17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638233888 Chatbots and their interactions with humans must be analyzed and redesigned, not only with concern for specific interaction sequences, but also with the aim of improving generative responses to inputs from a range of users within a variety of conversational contexts.


]]> 2020-06-24 03:43:43 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638233888 chuayham17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638234061 Because of chatbot is lack of emotion, therefore it cannot infer customer personality traits and understand sentiment and tone during an interaction to deliver a personalized experience, or escalate to a live-agent when necessary. So, i think chatbot should be included emotionally Intelligent.

I think chatbot also should be Conversational Maturity. Because this chatbot is lack of multiple langguages. Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages. ]]> 2020-06-24 03:43:59 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638234061 Chatbots Should be Smart and Analytical ngsjam17 https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638235872
Smart chatbots are able to drive the conversation forward.

They're able to predict what a user might need next (based on the prior conversation) and give suggestions whenever possible.

On top of that, the chatbot should be able to respond in multiple languages.
https://www.business2community.com/facebook/8-characteristics-all-facebook-messenger-chatbots-should-have-02310727]]> 2020-06-24 03:46:30 UTC https://padlet.com/ymlim/4jnkapdfay8qucv8/wish/638235872