Customer Service Organisations by Triona https://padlet.com/tboyle/CUSTOMERSERVICE P1/ P2 en-us 2018-01-29 15:12:19 UTC 2025-05-26 15:29:57 UTC hello@padlet.com FIND OUT ABOUT THE FOLLOWING FOR YOUR ORGANISATION tboyle https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225664749  
first impressions; 

company image eg logo, premises, organisational efficiency; 

speed and accuracy of service; 

consistency; 

products and services offered; 

meeting customer needs; 

offering information and advice;

 dealing with complaints; 

dealing with problems; 

meeting and exceeding customer expectations]]> 2018-01-29 15:13:58 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225664749 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225668162 2018-01-29 15:19:23 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225668162 Thomas Cook https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225668668
First Impressions:
Their uniforms are smart and they are well presented with how they work and how they provide their service to customers.

Thomas Cook staff will match their logos buy wearing yellow ties and neck scarfs with anything that is yellow that can represent this. 

]]> 2018-01-29 15:20:03 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225668668 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225670162 2018-01-29 15:21:50 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225670162 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225670424 2018-01-29 15:22:14 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225670424 First impressions of Holiday Inn https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225671682 Their uniform is smart, clean and matches the logo because they wear green scarfs.  

Reviews on TripAdvisor say that all the staff were friendly, helpful and all had a smile on their face. Their service has an overall 4.5/5 rating for things like service, cleanliness, sleep quality and roooms etc.]]> 2018-01-29 15:24:19 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225671682 Manchester United Museum xx https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225671839 2018-01-29 15:24:34 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225671839 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673382 2018-01-29 15:27:21 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673382 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673615 2018-01-29 15:27:49 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673615 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673756 2018-01-29 15:28:01 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225673756 Products & Services (Holiday Inn) https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225674447 A health club, a swimming pool, a sauna, wifi etc]]> 2018-01-29 15:29:11 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225674447 Thomas Cook https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225674844 meeting and exceeding customer expectations: This is done by giving all staff the training that is needed to be able to do this and get the best possible holiday and customer service for their guests.]]> 2018-01-29 15:29:53 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225674844 Thomas Cook https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225675060 Dealing with problems : Thomas Cook deal with problems by asking the public questions before and after their trip to see if the customers haven't had any problems on their holiday and if so they deal with it by offering things such as free products and services or at discounted prices.

]]> 2018-01-29 15:30:16 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225675060 Company Logo https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225676882 2018-01-29 15:33:11 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225676882 Manchester United Museum and Tour Premises. https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225678083 2018-01-29 15:35:13 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225678083 THOMAS COOK LOGO https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225679200 2018-01-29 15:37:00 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225679200 Manchester United x https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225679822
The staff wear a red shirt and black pants or a black skirt. They have to tie their hair back also.]]> 2018-01-29 15:37:55 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225679822 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225681767
Manchester United is efficient as they respond to requests and inquiries within a 24 hour period.  

]]> 2018-01-29 15:41:02 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225681767 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225682735 2018-01-29 15:42:29 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225682735 Thomas cook are very professional with selling holidays as they will be very familiar with the destination. This is because they are allowed to travel to these places. https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225684217 2018-01-29 15:44:31 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225684217 Thomas cook https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225685942 Speed and Accuracy:

Thomas cook pride themselves with being speedy and accurate when it comes to customer service as they like to make sure that all their customers are dealt with and are satisfied with the service they have received from a member of staff and that all staff are generating as much positive feedback they can  ]]> 2018-01-29 15:46:59 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225685942 Consistency (Holiday Inn) https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225686711 Reviews on TripAdvisor show that the rooms are consistently kept clean, fresh and are comfortable ]]> 2018-01-29 15:47:58 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225686711 https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225687184 Man United Gift shop.]]> 2018-01-29 15:48:33 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225687184 Products and services https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225688276 Manchester United Museum offer merchandise such as their teams kit, key rings, footballs and posters. As for services they provide a tour around the stadium and the players changing room.  ]]> 2018-01-29 15:50:02 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225688276 man https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225688498 2018-01-29 15:50:19 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225688498 Thomas cook are excellent when showing they care for their company, they do this by showing interest in the customer and also reading reviews on trip advisor and replying to complaints in a polite way. https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225689137 2018-01-29 15:51:09 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225689137 Thomas cook - meeting customers needs. they offer many different accessibility option for people who may need a bit of extra help during or before there flight each one each has its own requirements to the airline. listed are below. https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225689684 2018-01-29 15:51:58 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225689684 Speed and accuracy of service (Holiday Inn) https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225691365 They try to get back to the customer as soon as possible and ensure they are happy with the service they receive]]> 2018-01-29 15:54:17 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225691365 Thomas cook offer merchandise such as things on board, eg a Thomas cook plane for children, teddies etc. https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225692406 2018-01-29 15:55:39 UTC https://padlet.com/tboyle/CUSTOMERSERVICE/wish/225692406