Cloud by https://padlet.com/TIWorkshop/4i2f8sux1yb0borw en-us 2025-08-06 13:14:36 UTC 2025-08-07 02:47:05 UTC hello@padlet.com Milestone Dashboard Analytic siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536915127 2025-08-06 13:23:58 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536915127 Customers now expect seamless digital services – from billing to complaints and live status updates. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536922888 Any delays or service unavailability, especially during peak periods, can lead to dissatisfaction and negative public perception.

]]> 2025-08-06 13:36:06 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536922888 Any delays or service unavailability, especially during peak periods, can lead to dissatisfaction and negative public perception. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536923220 2025-08-06 13:36:36 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536923220 All digital systems—especially those affecting billing, water quality, and service delivery—must comply with relevant technical and regulatory standards set by SPAN.This includes data traceability, service performance indicators, and transparent complaint handling. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536924448 2025-08-06 13:37:46 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536924448 As SATU migrates certain systems to hybrid or cloud environments, we must ensure that critical operational and customer data is hosted in compliance with data residency laws and meets government guidelines for public sector cloud use. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536927946 2025-08-06 13:39:44 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536927946 Upgrade network capacity (e.g., Metro-E 1Gbps), server virtualization, and migrate to cloud platforms supported by Disaster Recovery as a Service (DRaaS). siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536934506 2025-08-06 13:49:21 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536934506 System Automation and Integration siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536934813 2025-08-06 13:49:54 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536934813 Establish a connected ecosystem by integrating core systems (e.g., billing, SCADA, HR, finance) through secure APIs. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935165 2025-08-06 13:50:25 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935165 Data-driven Decision Making siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935575 2025-08-06 13:50:59 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935575 Develop a centralized data hub for business intelligence, reporting, and AI analytics. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935905 2025-08-06 13:51:32 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536935905 Expand and enhance the MySATU mobile application with new self-service features and real-time updates. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536937346 2025-08-06 13:53:37 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536937346 Promote wider adoption of e-Billing and e-Invoicing (MyInvois) for transparency and convenienc siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536937665 2025-08-06 13:54:01 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536937665 Digital check in check out for hotel operation siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536945024 2025-08-06 14:03:50 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536945024 Account/finance, operation, inventory, & carbon data need to be placed on cloud and can easily derived anywhere siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536949254 2025-08-06 14:10:09 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536949254 Cloud for server & data back-up that can address disaster recovery (DR). Setup DR via cloud location can be located at local or international  siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536959683 2025-08-06 14:26:25 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536959683 Seamless digital experiences, online transactions, and smart facility features - To upgrade existing systems and services to ensure operational data can be captured, processed, and monitored in real time through integrated systems siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536960962 2025-08-06 14:28:22 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536960962 Implementing AI-driven chatbots to handle common customer inquiries through the MySATU app and website, reducing response time and operational load on customer service teams. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536979324 2025-08-06 14:37:51 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536979324 Intelligent Document Processing (IDP) - Using AI technologies such as OCR and NLP to automate the extraction, classification, and entry of data from scanned bills, forms, and reports—especially in complaint and billing modules. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536979697 2025-08-06 14:38:25 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536979697 AI-Driven Decision Support Systems (DSS) - AI-based dashboards to assist management in making data-driven decisions, such as optimal water routing, outage planning, and resource allocation during emergencies. siekeichan1 https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536980276 2025-08-06 14:39:08 UTC https://padlet.com/TIWorkshop/4i2f8sux1yb0borw/wish/3536980276