Lesson 11 by Chase Kranick

Customer Service Mindset

chasekranick — 2025-05-05 14:59:37 UTC

a philosophy prioritizing customer satisfaction above all else, emphasizing proactive problem-solving, empathy, and a genuine desire to exceed expectations

Lead

chasekranick — 2025-05-05 15:00:24 UTC

a potential customer who has expressed an interest in a product or service, but hasn't yet made a purchase

Qualifying Prospect

chasekranick — 2025-05-05 15:01:31 UTC

assessing a potential customer to determine if they are a good fit for a product or service, focusing sales efforts on those most likely to convert

Salesforce

chasekranick — 2025-05-05 15:02:08 UTC

a cloud-based platform that helps businesses manage their interactions with customers, track leads, and automate sales and marketing processes

Sales Process

chasekranick — 2025-05-05 15:02:56 UTC

a structured, repeatable series of steps that a sales team follows to move prospects from initial contact to a successful sale

Objections

chasekranick — 2025-05-05 15:03:39 UTC

concerns or hesitations expressed by a potential customer, indicating why they might not be immediately inclined to buy a product or service

Suggestion Selling

chasekranick — 2025-05-05 15:04:20 UTC

a technique where a seller recommends additional or complementary products or services to a customer to enhance their primary purchase