What issues might you have and what could you do to ensure you could communicate effectively in the following scenarios? by Gill Heard https://padlet.com/g_heard/4ec94j60ny638fw9 en-us 2022-04-27 14:58:23 UTC 2026-02-26 01:49:55 UTC hello@padlet.com https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085140 Translator ]]> 2022-10-11 11:22:24 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085140 Sign interpreter https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085317 2022-10-11 11:22:32 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085317 missed communication sheneangleave https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085549 they may be missed communication due to language barriers.]]> 2022-10-11 11:22:48 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085549 Translator https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085583 Contact language line for the persons relevant language, ensure the translator is understanding of the situation before going into it ]]> 2022-10-11 11:22:49 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085583 Use his care givers to give effective means of communication https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085760 2022-10-11 11:23:00 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335085760 Language Barrier https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086011 Translator.
Make sure she understands what is being said. 

]]> 2022-10-11 11:23:14 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086011 Doesn't speak English https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086155 You should use a translator and book one for future appointments. ]]> 2022-10-11 11:23:23 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086155 Use relatives to gain medical history https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086352 2022-10-11 11:23:32 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086352 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086367 Communication is coming from an unfamiliar person. ]]> 2022-10-11 11:23:33 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086367 Provide interpretor https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086524 2022-10-11 11:23:42 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086524 kmoores1 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086681 translator/ interpreter so that all information can be communicated across effectively. having this language barrier can cause confusion and complications in their care/ treatment. ]]> 2022-10-11 11:23:50 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086681 Communication preferences https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086726 Ask her what communication preferences she has examples she may wish to write things down , speak or use braille

]]> 2022-10-11 11:23:53 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086726 Translator https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086743 Finding out which language she does speak and use of a translator]]> 2022-10-11 11:23:54 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086743 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086810 Hearing loup]]> 2022-10-11 11:23:58 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086810 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086831 Doesn’t speak English, have to get an interpreter gestures writing things down, use google translate. ]]> 2022-10-11 11:24:00 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086831 Braille https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086996 2022-10-11 11:24:08 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335086996 British sign language https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087284 2022-10-11 11:24:25 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087284 Use Google translate or other usufull technologies https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087412 2022-10-11 11:24:33 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087412 Use a google translator https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087823 2022-10-11 11:24:49 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087823 misunderstandings sheneangleave https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087848 you can come across wrong if your body language is trying to speak for you, the service user may become stressed and not listen. ]]> 2022-10-11 11:24:51 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087848 Language line https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087897 2022-10-11 11:24:54 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335087897 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088100 Doesn’t speak English. A translator might have to translate what she’s saying. But can interpret it in a way using body language gestures facial expressions etc.]]> 2022-10-11 11:25:04 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088100 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088182 Use braille.
Make sure she understands the information before leaving. 

]]> 2022-10-11 11:25:09 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088182 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088227 Could use braille, sign language, writing]]> 2022-10-11 11:25:12 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088227 Use visual aids like cards https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088337 2022-10-11 11:25:19 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088337 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088486 Need to know background and history of dementia and at what level it may be. 
Speaking to patient and family to find out the info needed for potentially better communication, keeping an open posture and being reassuring. A nice calm tone of voice. 
To make sure you don’t show frustration.]]> 2022-10-11 11:25:27 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088486 Lack of comprehension https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088657 - Use short sentences
- Simple terms 
- Reiterate information to his family/carers
- Using familiar communication 
- Access to visual communications ]]> 2022-10-11 11:25:37 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088657 Sign language https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088674 2022-10-11 11:25:38 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335088674 kmoores1 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089050 this can cause confusion. to resolve this, non-verbal communication can be used, clear body language. written communication can be used to get points across clearly. ]]> 2022-10-11 11:26:00 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089050 Recognition https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089238 Recognise the type of learning disability 
Use language that he is using- change your communication skills to fit his needs 
If there is a carer involved ask what suits him best ]]> 2022-10-11 11:26:12 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089238 Try to help with providing hearing aids https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089287 2022-10-11 11:26:15 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089287 Interpreter https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089292 2022-10-11 11:26:15 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089292 See if she could use visual aids such as a pictures. Using Brailes and hearing loup. Finding aids such as glasses or hearing aids (if she uses them) and time to process and understand the information https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089344 2022-10-11 11:26:18 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089344 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089457 A sheet he can point to things on as in pain scale and lost of gestures, having photos. Understanding his communication styles maybe speaking to family about what works best for him.]]> 2022-10-11 11:26:24 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089457 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089501 Braille.]]> 2022-10-11 11:26:26 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089501 Avoid jargon https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089524 2022-10-11 11:26:28 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089524 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089578 Alice is partially sighted so could use braille and sign language etc to communicate and ensure she knows what’s going on.]]> 2022-10-11 11:26:32 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089578 Refer to his care plan or ask for help of his support worker https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089798 2022-10-11 11:26:45 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089798 Visual aids https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089826 2022-10-11 11:26:46 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335089826 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090098 Don't use jargon. 
Repeat things if needed. 
Book a longer appointment, so they can take their time to go through the information. 
Keep it simple but get the right information across . 
Give him leaflets to take home. ]]> 2022-10-11 11:27:01 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090098 Issues/solutions https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090168 - potential language barrier with not speaking English
- communicate within a multi disciplinary team - asking a interpreter to communicate but also speaking with that team and outlining about the patient and what is required to be communicated.
- offering non verbal communication to provide reassurance - a smile or your presence being there 
- meeting on a mutual language from staff on shift]]> 2022-10-11 11:27:04 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090168 not fully understanding sheneangleave https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090325 may not understand what you are trying to say, may become stressed due to not understanding. ]]> 2022-10-11 11:27:14 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090325 cooperate with the people he remembers to have better communication https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090352 2022-10-11 11:27:15 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090352 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090382 To seek history to find out what his learning disability may be and what barriers there may be with communication. 
If needed, does he have a family member or advocate who would need to be present during interventions. ]]> 2022-10-11 11:27:16 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090382 Work together with his family . https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090406 2022-10-11 11:27:17 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090406 Might like to reminisce about his past https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090522 2022-10-11 11:27:23 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090522 Using hands gestures https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090608 2022-10-11 11:27:28 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090608 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090890 Find his best way for communication, whether it’s talking,writing, diagrams, take time be patient, use understandable language ]]> 2022-10-11 11:27:44 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335090890 Assess https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091128 Assess his level of dementia 
Depending on his level of cognitive ability, change the way you speak to make yourself understandable to him 
Also don’t be alarmed if he speaks out of term
Be prepared to repeat yourself ]]> 2022-10-11 11:27:56 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091128 Recognise what the learning disability is, see if the use of visual aids pictures would be useful. Being mindful of vocabulary being used when communicating https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091234 2022-10-11 11:27:59 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091234 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091627 Speaking slow repeating yourself. Try and get him to repeat what you’ve said paraphrasing to make sure he understands. Not feeling annoyed when he forgets things, being understanding and repeating yourself. Starting a conversation. Knowing your boundaries I.e taking close hand on shoulder. ]]> 2022-10-11 11:28:20 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091627 Use non-verbal techniques https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091992 2022-10-11 11:28:41 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335091992 talk to him slowly and make sure he understand clearly what you are talking https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092142 2022-10-11 11:28:49 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092142 Learning Disability https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092183 - Use visual aids and/or familiar communications 
- Reiterate to his family/carers 
- Simpler terms 
- Access to written notes ]]> 2022-10-11 11:28:52 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092183 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092373 Leaflet to take home. 
Bring a family member with him. 
Repeat things if needed. ]]> 2022-10-11 11:29:03 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092373 Bigger writing. https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092545 Braille 
Asking if she has a preference to stand either side.
Standing closer ]]> 2022-10-11 11:29:12 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092545 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092946 Issues could be he becomes frustrated because he doesn’t understand what is being said to him ,Be patient, communicate with family if there is some, find out from them what helps him best]]> 2022-10-11 11:29:36 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092946 Use distraction techniques if Victor is unsettled https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092952 2022-10-11 11:29:36 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335092952 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093260 ask him how he would prefer to communicate whether it’s through pictures, body language. Don’t rush it, do it at his own pace.]]> 2022-10-11 11:29:56 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093260 Understand better what stage and what type of dementia as they effect different parts of the brain. Repeating information, ensuring open body language and taking time to listen to them aswell. https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093310 2022-10-11 11:29:59 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093310 Speak clearly and in plain English https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093314 2022-10-11 11:29:59 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093314 Speaking to bobby and carer. https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093448 Does he have a hospital passport to gain information on preferred methods of contact.]]> 2022-10-11 11:30:06 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093448 Do not argue and remind calm https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093617 2022-10-11 11:30:15 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335093617 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094212 What aids does she use to access her daily activities, ensure that those are available if needed. May have to translate written documents into Braille, using touch if it’s consented too

]]> 2022-10-11 11:30:44 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094212 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094939 - Using the resources available from multi disciplinary teams to effectively communicate
- communicate through a strength - so as being partially sighted perhaps offering visual communication instead of auditabl  or if appropriate offering touch as comfort. 
- assessing how far visually she can see and making that communication visible within her proximity of vision]]> 2022-10-11 11:31:17 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094939 Label things https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094996 Be patient and calm.

]]> 2022-10-11 11:31:20 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335094996 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095175 Use a translator, keep body language open and welcoming ]]> 2022-10-11 11:31:31 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095175 He might have a communication ipad https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095265 2022-10-11 11:31:37 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095265 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095628 Bring a family member along who could possibly speak his behalf. Be prepared to repeat information again, dementia affects the brain and memory. Use open body language to make him feel comfortable.]]> 2022-10-11 11:31:56 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335095628 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335099247 - check if there is an available care plan or hospital passport to outline what disabilities he has and any preferences 
- also assess from this passport how they display their emotions like happy or sad and assess this before providing communication as to not upset him further and any preferences of how they communicate eg, Makaton 
- display positive body language to offer reassurance ]]> 2022-10-11 11:35:02 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2335099247 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739754118 Use reassuring non verbal communication, such a smiling, use an interpreter,]]> 2023-10-10 11:18:22 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739754118 interpeter https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739754445 2023-10-10 11:18:40 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739754445 ask her or carer for prefernce eg braille, bigger writing, sign lanague https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739757884 2023-10-10 11:21:35 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739757884 https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739765817 issues
-angry outbursts 
-triggers
-misinterpretation 
-confusion
-disorientation 
-environment (busy areas, communal areas)
solutions 
-communicate slowly and clearly, allow time for Victor to respond 
-ask questions to make sure he understands 
-use visual aids if he does not clearly understand spoken communication 
-give Victor personal space 
-ask for help from other healthcare professionals

]]> 2023-10-10 11:27:45 UTC https://padlet.com/g_heard/4ec94j60ny638fw9/wish/2739765817