Canned Responses by Brent Kaisar Apao https://padlet.com/brentkaisar/4c0xf5c3bp61 Helpful tool en-us 2019-02-19 03:02:46 UTC 2026-01-18 07:31:09 UTC hello@padlet.com Size Tag brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332547416 Thank you for contacting Wish and for sending a photo.

I'm sorry to hear that the shirt didn't fit. To help you with your request, please reply to this message as soon as possible and provide us with a photo of the actual item you received with its size tag\label so that we can proceed to the next step of the process and get this resolved for you. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We appreciate your patience and look forward to hearing back from you.]]> 2019-02-19 05:15:41 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332547416 Requesting for another photo brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332600394 Thanks for reaching out and for uploading a photo of the item.

I understand that the boxers you received was incomplete. However, we only see the portion of the item from the photo you uploaded and did not qualify for the policy guideline.

As part of the process, I just need a little help to upload a full image showing the entire item (outside the packaging) received which we can show to the store what item they've sent. This allows us to investigate the issue further while providing valuable feedback to the store. Once we receive the photo, we'll move this process as quickly as possible.

I am so eager to get this resolved for you and I am looking forward to hear from you soon.]]> 2019-02-19 09:59:56 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332600394 1st contact, request photo brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332601258 Thank you for bringing this to our attention. I'm sorry to hear about the issue with the item you purchased. 

As part of the process, I just need a little help by simply sending us an actual photo of the entire item received outside the packaging. Please do understand that the requested photo is part of our documentation purposes to assist you better with all possible resolutions that we can offer while we give feedback to the store about the product they sell on Wish. 

You can attach an image by clicking 'Attach a photo' at the bottom of this message. Once we receive the photo, we'll move this process as quickly as possible. 

We appreciate your patience and look forward to hearing back.]]> 2019-02-19 10:03:12 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332601258 Offer refund and suggest repurchase brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332602217 Thank you for contacting Wish and for sending a photo of the received item.

I'm sorry to hear that you've got a wrong item. As i look into it, I've found out that you've been delivered with a wrong package while your package was not fulfilled by the store.

To help you with this, I would like to offer you a full refund for this item including the shipping cost without returning back the item. By accepting the refund, you may repurchase this item from a different store, so that you won't experience the same issue with your order. If you would like to accept the refund, please respond to us as soon as possible.

We'll be looking forward to hear from you soon.]]> 2019-02-19 10:06:48 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332602217 Elaborate reason for request brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332950972 Thank you for contacting Wish. 

I will be happy to prioritize this and help you with your request. To better assist you, kindly elaborate the reason for the request. I just need more information to make sure that we'll be doing the right action. Please let me know for me to begin the next step. 

We appreciate your understanding and hope to hear back from you soon. ]]> 2019-02-19 21:43:12 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332950972 Return mark incomplete brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332954323 Hello Taarna,

Thanks for writing on us back.

I understand this is not the item what you expected it to be and you have no use of it. Base on your tracking details for this order the return was started but it was marked as RETURN INCOMPLETE. For this issue we required for you to send us a photo of the item receipt with visible tracking number and the logistics name.

Look forward for you immediate response along with the above request information. We apologize again for the confusion and hope we’re able to provide a much better experience with your next order. Please let us know if there’s anything else we can assist you with.

Brent Kaisar
Wish Customer Support]]> 2019-02-19 21:56:43 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332954323 Shipping label/Packaging brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332996125 Thank you for getting in touch with us. 

I'm sorry to hear that your order wasn't fulfilled correctly.

As part of the process, I just need a little help by simply sending us a photo of the packaging/shipping label. 

Kindly understand that we would need to have this documented as this allows us to investigate the issue further while providing valuable feedback to the store. You can attach an image by clicking 'Attach a photo' at the bottom of this message. 

Once we received the photo, we'll proceed to the next step of the process as quickly as possible. We really appreciate your patience and look forward to hearing back. 

Thanks for shopping on Wish. 

]]> 2019-02-20 01:13:27 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/332996125 Original form refund brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333020782 Thanks for getting back to us. I understand that you would like to be refunded in Wish Cash. However, as of the moment, we can only issue refunds back to your original form of payment and we're unable to process it to Wish Cash. If you still want to move forward with the refund, please let us know so we may take appropriate action.We appreciate your understanding and hope to hear back from you soon.]]> 2019-02-20 02:56:50 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333020782 Size Tag brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333045336 Thank you for contacting Wish and for providing a photo.

I exactly know how it feels to received an item that didn't fit as this is not the kind of experience I want you to have on Wish. I can imagine how satisfying it must have been if the item fits perfectly. 

Before I can proceed a refund, kindly provide me a photo of the item showing the size tag/indicator. I didn't mean any inconvenience in your part but please do understand that this is very essential to our documentation while providing valuable feedback to the store.

I look forward to hearing from you again. I want this issue to be rectified for you as much as you do. If you have other concerns, feel free to include them in your response and I will be happy to assist you accordingly.

]]> 2019-02-20 05:18:21 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333045336 Rebate issue... brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333101636 Thank you for contacting Wish and I'm sorry to hear that the rebate is not reflecting on your account.

Based on our records, it shows that your $2.87 rebate was issued on your account on 01/17/2019 and it shows that it's already used to this order. Normally, a rebate expires a week after it was issued. Our system automatically detects the validity and expiration date of any and all promotional offers. To learn more about payments, pricing, and promotions, please visit this link below:

http://www.wish.com/help#s2

We sincerely apologize for the inconvenience and thank you for your understanding.

]]> 2019-02-20 09:47:16 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333101636 Rebate issue (Photo request) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333102446 Thank you for writing us back.

I'm sorry to hear that you are supposed to have a $18.10 rebate from the phone that you purchased. To better assist you, can you provide a screen shot of that message?

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We appreciate your assistance and look forward to helping you further.

(https://merchant.wish.com/ticket/5c466b69129c778d3f19c898]]> 2019-02-20 09:50:03 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333102446 1st contact, no response to bot... (Elaborate brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333105909 Thank you for contacting Wish.

I apologize for the inconvenience. I will be happy to prioritize this and help you with your concern. To further assist you, kindly add more details about the issue. I just need more clarifications and information to make sure that we'll be doing the right action.

As soon as we receive the required information, we'll move this process forward as quickly as possible.

We truly appreciate your assistance and look forward to helping you further.]]> 2019-02-20 10:00:29 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333105909 Suggest refund rather replacement brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333975094 Thank you for getting in touch with us and for uploading a photo.

I'm sorry to hear that this item didn't fit and I understand you want a replacement. As an option, yes, we can ask the store to send the right size for you. However, please understand that there is a possibility it will take 30 days to be delivered.

If waiting will cause inconvenience to your end, we can process a full refund for this item. By accepting the refund, you may repurchase this item and select the right size for you or buy from a different store, so that you don't experience the same issue with your product.

If you’re willing to accept the refund, please REPLY back to this message before March 30, 2019 with the following statement:

“YES, I accept a refund”

If you don’t reply before March 30, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.]]> 2019-02-22 00:59:04 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/333975094 Placed order by mistake (RCC) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334361066 Thanks for contacting us and for sending a photo. 

I'm sorry to hear that you placed an order mistakenly and I understand that you want a refund. If you wish to proceed with a refund, we require that you ship the item back to us at your own cost. Please use the following link to obtain the return address and input an eligible tracking number for Wish to confirm the returned delivery:

https://wish.com/return-center/request?tid=5c552657636fb738f46d67e4&vid=5c3319ac5b3e5c473569fa34&rr=6

For future reference, you can always cancel an order within 8 hours of purchasing it.  We hope we’re able to provide a much better experience with your next order. Please let us know if there’s anything else we can assist you with.]]> 2019-02-22 22:29:27 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334361066 Refund request not sufficient brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334379718 Thank you for contacting Wish.

We would like to address your concern accordingly. However, the information you provided is insufficient for us to narrow down the issue. Can you please clarify or provide more details about your issue? Having a little more information about the situation will help me evaluate and get the issue sorted faster. 

We appreciate your patience and look forward to hearing back.]]> 2019-02-23 01:51:41 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334379718 Elaborate the issue! brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334390702 Thank you for choosing Wish as your online shopping partner and for sending us a photo of the item.

Can you please clarify or provide more details about your issue? Please do understand that we would need to have this documented and this allows us as well to extend an extra mile in providing the best possible solution for your concern. Since we are committed to provide the best customer service experience, we do not want to have our customers unsatisfied with our services.

Once we get your response, we will proceed to the next step of the process.

We appreciate your understanding and hope to hear back from you soon. Have a great day ahead.]]> 2019-02-23 03:50:42 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334390702 Elaborate concern brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334394157 Thank you for contacting Wish.

I'm sorry but I was unable to fully understand your question. Can you please clarify or provide more details about your issue?

It might also be useful to provide the following information:

· Order ID (it starts with a 5 and you can find this on your order confirmation email)
· ​Another email address that you could have used to sign up for Wish
· Screenshot of the error 

We appreciate your patience and look forward to hearing back!

]]> 2019-02-23 04:36:19 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/334394157 Offer Refund (NICE) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335170539 Thank you for contacting Wish and for sending a photo.

I apologize for the inconvenience with your item. I successfully reported this item to our Wish specialist for further review.

To help you with this, I would like to offer you a full refund for this item including the shipping cost without returning back the item. By accepting the refund, you may repurchase this item from a different store, so that you won't experience the same issue with your order. If you would like to accept the refund, please respond to us as soon as possible.

We appreciate your understanding and hope to hear back from you soon.

]]> 2019-02-26 01:39:57 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335170539 1st Contact (NICE) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335221058 Thank you for creating this support ticket.

Based on your previous conversation you have with the first customer support agent, you have mentioned that the item you receive was in wrong color. However, to assist you better, kindly provide us a photo of the actual item you receive.

As soon as we receive the required information, we’ll move this process forward as quickly as possible. We truly appreciate your assistance and look forward to helping you further. ]]> 2019-02-26 05:55:54 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335221058 Peel-off shipping label brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335714611 Thanks for getting back to us.

I'm sorry to hear that you received an incorrect item. We sincerely apologize for this situation, please know that this is not the experience we want for our valued customers like you to have. I also understand that a refund was offered prior to this. Before we proceed, I've carefully checked the tracking number on the photo you provided which is LN346559179KA and it doesn't match on the tracking number dedicated for your item which is VR027691905YP.

Moreover, I can see that there is a first sticker that was attached on the package and was being covered on the last sticker where you can see the latest tracking number. With this, can you peel off the last sticker that was attached on the package to see the original tracking number? Once it match (VR027691905YP), kindly take a photo of it and send it to us so that we'll proceed to the next step of the process as quickly as possible. 

We really appreciate your patience and look forward to hearing back. ]]> 2019-02-27 01:50:56 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/335714611 Wants shipping express brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/337056747 Thank you for writing in. 

I appreciate the effort of letting us know and I understand that you wanted this item earlier than usual. Personally, I would love to help you with this but as it is, the store has already shipped the item and we're unable to alter the order information once the item has been shipped. 

For future reference, you can always check the latest estimated date of delivery prior to checking out of your cart.

We appreciate your patience and understanding on this matter. Thank you for choosing Wish.]]> 2019-03-01 22:23:11 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/337056747 Phone support brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/337069293 Thanks for reaching out.

I understand that you'd like to call us to resolve your concern. At this time, Wish doesn't currently offer phone support, but we'll be happy to assist you here in this support ticket.

After viewing the tracking details, it appears that your item is still on the way and is set to arrive by 03/16/2019. You can find the tracking details in this link below:

https://wish.com/transaction/track?tid=5c69be1058afcd6ea11c0ca5&vid=5b07904b6b94ac5ad0ca71fa

We truly appreciate your patience and hope your item arrives soon.

]]> 2019-03-02 00:30:11 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/337069293 Retrieve shipping label brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/338722023 Thank you for writing back on us and for your feedback.

I understand that you no longer have the shipping label. May I ask, is there any way that you can retrieve it? Kindly understand that we would need to have the packaging clearly showing the shipping label and the tracking number for verification purposes and as part of our documentation. Once we receive the required photo, we'll make sure to move this process as quickly as possible.

Your assistance on this matter is greatly appreciated and we're looking forward to hear from you. ]]> 2019-03-07 05:46:06 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/338722023 Many quantity brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/339486490 Thank you for getting in touch with us and for uploading a photo.

I'm sorry to hear that this item didn't turn out the way you expected it to be. To help you with your request and provide you the best resolution option, can you please confirm if all the 6 quantities you purchased have the same issue and also please provide us with a photo of the all items you received.

We can proceed to the next step of the process and get this resolved for you as soon as we receive the photos. This is for us to provide feedback to the store and justify any actions that we will be taking.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We appreciate your patience and look forward to hearing back from you.]]> 2019-03-08 21:22:00 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/339486490 Actual color/size brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/339502531 Thank you for bringing this to our attention and for uploading a photo.

I'm sorry to hear that this item didn't fit perfectly. However, in the photo you sent, it appears that the color of the item is different from the color variation listed in your order details. As per Return Policy guidelines, we really need a photo showing the actual color of the received item.

Please do understand that we would need to have this documented and this allows us to investigate the issue further while providing valuable feedback to the store.

Once we’re able to validate the item, we will give you the best resolution we can provide to our customers. 

We appreciate your assistance and look forward to to hearing from you soon.]]> 2019-03-08 23:21:57 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/339502531 Status of Refund brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/341179205 Thanks for getting in touch with us. I understand that you may still be seeing a Wish charge for this order.

Please be informed that refund would take 14 business days to be successfully processed. This means Saturdays, Sundays and Public Holidays are not included. If you are still seeing a charge from Wish for this item after March 19, 2019, and you've confirmed that you did not receive the refund through your original form of payment, please send us a screenshot of your charge as it appears on your statement and we can further investigate. Please take care to hide any other charges and personal information. 

We appreciate your understanding and cooperation in this matter.


]]> 2019-03-14 05:45:04 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/341179205 Another ticket brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/344028255 After carefully checking, it appears that you opened a support ticket intended for the 2 M PORTABLE LED LIGHT STRIP and inquired about the 5 M RGB LIGHT STRIP WITH REMOTE AND CONTROLLER. Please be advised that you would need to open separate tickets for your other purchases as we are only allowed to handle 1 ticket per item.]]> 2019-03-21 22:39:09 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/344028255 Box only damaged brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/348794533 Thanks for bringing this to our attention and for uploading photos of the item.

I am sorry to hear that you received a damaged packaging. As per Wish policy, no need to take further actions if the item you ordered is in good condition. Our goal is to connect customers like yourself with the highest quality stores and products. Based on your feedback, we'll be carefully reviewing the store to prevent this from happening again.

I apologize again for the inconvenience and hope we're able to provide a better experience with your next order. ]]> 2019-04-05 04:04:05 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/348794533 brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/351834302 2019-04-15 23:59:35 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/351834302 Relay Message brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/367069195 Thank you for waiting.

We just received an update from the store with regards to your concern. As to them, it showed the real/shipped weight for this order is total 5kg and that is the right weight of our this style seat cover. That mean we did shipped the whole set total 5 seats cover in 5kg for buyer, nothing is missing or wrong.

We sincerely apologize for the inconvenience and thank you for your understanding. ]]> 2019-06-12 01:40:15 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/367069195 Pending prepaid label brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/367732128 Thanks for reaching us and for sending photos of the item.

I'm sorry to hear that you're not satisfied with the quality of the mountain bike. Currently, our prepaid return labels only cover up to $6 in shipping costs, so we've contacted the store requesting they provide a return shipping label. We'll follow-up as soon as we have an update.

We'll be in touch shortly and let us know if there's anything we can help with in the meantime.]]> 2019-06-15 22:34:45 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/367732128 Relay Message (2) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/368841779 Good news! We just received an update from the store with reagrds to your concern. Please refer to the following instruction below;

I hope this will help! You can always return to this ticket if you still have more question and I'll be happy to assist you!
]]> 2019-06-23 22:20:56 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/368841779 Photo request (2nd contact) brentkaisar https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/368842627 Thank you for writing back.

I certainly understand your concern on this purchased. Again, for me to help may you please upload a photo of the actual item you received, so we can immediately verify and proceed to the step.

We appreciate your understanding on this matter and we look forward to hearing from you soon. ]]> 2019-06-23 22:30:36 UTC https://padlet.com/brentkaisar/4c0xf5c3bp61/wish/368842627