Non-Instructional Competency Examples by

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Family Outreach

To model and hold others to a level of service that is consistent, productive and aligned with our commitment to THRIVE forward as a community

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Commitment to school services in the area of transition for students and families.

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Participating as part of a collaborative team, understanding that the focus on departmental goals do not outweigh that of other departments, but instead work hand in hand.

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Team/manager status updates around progress in ICMs

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Working with all our board members and donors to strengthen their trust in our mission and organization so they continue lending us their time and expertise AND have the information they need to inform decision-making (board) or continue donating (donors).

Talent Manager:

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When facilitating hiring kick-off meetings, it is important to gain a clear vision and understanding of new job postings so we are setting the candidate and department team up for success. I will continue using this space to ensure organization and a seamless selection process.

I show I am committed to service by treating our families like my own family or a special guest. I want them to feel like they are wanted here and appreciated. I am here to help! If I can I will.

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Being timely in my responses, being pleasant in my encounters and addressing concerns in a manner that is just.

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Actively seeking out opportunities to become better.

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Attending college visits/info sessions to learn more about options available to students

Giving excellent customer service helps give clear communication from all parties family,students and staff.

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Be transparent and flexible when negotiating multiple deadlines with other staff whether it's fundraising, communications, board management, or something else.

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To modify language, levels of information, and emphases in decks and documentation for the audience (board members concerned about accountability, school leaders concerned with instruction, etc.)

Not focusing on the problem, but instead solving for solutions & considering the impact on others.

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Accountability for providing students secondary transition services in my classroom, caseload, and overall school community.

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Following up with email to family within 48 hours post-ICM

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Working with senior leaders to digest major issues and then working to package that information in audience-specific ways and across various channels.

Making sure we are in 100% compliance 100% of the time. When I am wrong or didn't do something right I can admit it and fix the problem with out prejudice.

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Attending fundraising conferences, getting more comfortable with parliamentarian procedure and open meeting act compliance.

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To stay up to date on best practices related to my role, making time to spend on trainings

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Communicate and collaborate with special education teachers, families community partners, college office, and stakeholders in order to support students transition plans with fidelity.

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Getting to a place in our communications (and team structure) where we can focus more on KPIs and evaluating the efficacy of different communications tools.

I am able to communicate with families and co workers in a professional manner. I remain respectful and open to others views, while expressing empathy and understanding.

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Keep abreast of laws by attending professional development and share experiences with special education team members.

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Always be open to improving your knowledge and goals for the year. I believe you should always remain teachable and open to professional development.

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You have to keep your mind open and think ahead to keep you abreast. Remain in the know and seek the unknown. If you can ask questions do, and if you aren't sure find out!!