• On the first day of my internship, I reported to the Alor Setar City Council's Human Resources Department (MBAS).

• I received a structured briefing on the organizational structure, workplace safety standards, and office rules.

• To ensure effective communication and teamwork, I was formally presented to my assigned supervisor and other department staff members.

• I was given a detailed explanation of the duties and responsibilities that I would be required to do during my internship.

  
  

ii. Equipment Used:

• Office computer

• A notebook and a pen

• I relied on written information and official documentation distributed during the orientation event.

  
  

iii. Connection Between the Activity and Theoretical/Practical Knowledge Learned at UMK:

• The briefing session reflected my theoretical knowledge from UMK, notably in the areas of professional communication, organizational behavior, and ethical workplace conduct.

• The experience with the department's structure and activities improved my grasp of administrative and human resource management methods in a real-world government context.

• Assigned to identify and comprehend significant tourism sites in the city of Alor Setar.

• To get reliable and relevant information, researchers used a variety of sources.

• Summaries of each location were created for internal use and visitor presentations.

  
  

ii. Equipment Used:

• Desktop computers are used to access internet information such as official tourism and government websites.

• Printed items such as brochures and booklets were reviewed.

  
  

iii. Connection Between the Activity and Theoretical/Practical Knowledge Learned at UMK:

• Research approaches used were consistent with academic expertise in tourism and communication studies.

• The challenge emphasized ideas such as tourist product knowledge, destination promotion, and summary abilities.

• Tasked with examining an official letter on the council's iftar event for orphans.

• I checked the content, structure, and phrasing for correctness and appropriate etiquette.

• Ensured that the letter was comprehensive and ready for distribution.

  
  

ii. Equipment Used:

• Desktop computer and word processing software.

• A printing press for making copies.

  
  

iii. Connection with theoretical & practical knowledge learned at UMK:

• Related to administrative and communication skills learned.

• Applied knowledge of formal writing and document review.

• Assigned to design name labels for donation beneficiaries in the Iftar program for orphans.

• Collected correct recipient information and formatted names properly and consistently.

• Ensured that labels were well-organized to facilitate seamless event execution.

ii. Equipment used:

• Desktop computer and printer.

• Word processing or label design software (e.g., Microsoft Word).

• Official recipient name list.

iii. Connection with theoretical & practical knowledge learned at UMK:

• Data management, formatting, and attention to detail abilities were applied.

• The value of proper documentation and structure in job performance was emphasized.

• Assigned to document and arrange the monthly events scheduled by the Alor Setar City Council (MBAS).

• I gathered information via the official council calendar, internal circulars, and interviews with appropriate officials.

• Organized events by date and type for reference and planning.

ii. Equipment used:

• Desktop computer

• Canva

• Internal memos

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Applied organizational and data management skills obtained in academic courses.

• Emphasized the need of organized documentation in efficient planning.

• Assigned to check the names and phone numbers of donation receivers.

• Cross-checked supplied lists and confirmed facts using government databases or appropriate agencies.

• Before distributing help, we ensured that all data was correct and up to date.

ii. Equipment used:

• Recipient list

• Access to official government databases

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Applied data verification and administrative capabilities.

• Related to coursework that involves communication and information management

iv.  Issues and Challenges Faced (if any):

• Some contact information was outdated or incomplete.

• Difficulty reaching certain recipients for confirmation.

v. Solutions (if any):

• Contacted recipients through alternative numbers where possible.

• Consulted with relevant departments or authorities for updated records.

• Updated the final list to ensure smooth and accurate distribution of contributions.

• Assigned to notify donation recipients' guardians about the council's forthcoming Iftar program.

• Made phone calls from a validated list of names and numbers.

• Provided detailed information about the event's date, time, and purpose.

ii. Equipment used:

• Office landline

• Verified list of recipients’ names and contact numbers.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Academic training provided practical communication and interpersonal skills.

• Emphasized the need of clarity, professionalism, and tone in communicating information.

iv.  Issues and Challenges Faced (if any):

• Some guardians were unreachable during the first call attempt.

• Language barriers or unclear lines made some conversations difficult.

v. Solutions (if any):

• Follow-up calls were made at different times to ensure successful contact.

• Used simple, clear language and repeated key information when needed.

• Assigned to prepare and examine official correspondence about the Iftar program with His Royal Highness the Crown Prince of Kedah.

• I checked the article for formatting, language accuracy, and event facts.

• Letters were arranged according to formal norms for submission to the royal office and appropriate authorities.

ii. Equipment used:

• Office computer and printer.

• Word processing software (e.g., Microsoft Word).

iii.  Connection with theoretical & practical knowledge learned at UMK:

• The need of professional communication and etiquette in handling wellness events was emphasized.

• Applied organizational and administrative abilities are required for organizing and executing formal wellness or community initiatives.

• Assigned to provide basic help packages to MBAS workers in an orderly and polite way.

• Participated in the Iftar program alongside His Royal Highness the Crown Prince of Kedah, aiding with public greetings and food delivery.

ii. Equipment used:

• Aid packages

• Recipient list and event schedule.

• Protocol guidelines for VIP event management.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Improved practical grasp of community service, public event organization, and stakeholder involvement, all of which are critical components of Wellness Entrepreneurship.

• Developed organizational, communication, and execution abilities in both formal and large-scale situations.

iv.  Issues and Challenges Faced (if any):

• Minor delays during aid distribution due to waiting for the mayor to come.

• Managing crowd flow and maintaining proper protocol during the VIP event.

v. Solutions (if any):

• Followed instructions from supervisors and protocol officers to ensure smooth operations and respectful interaction with the public and dignitaries.

• Assigned to list well-known and popular restaurants in Alor Setar.

• The information obtained was to be used to create a booklet promoting popular area restaurants.

ii. Equipment used:

• Desktop computer and internet access for research.

• Tourism brochures, food blogs, and local guides.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Concerning market research and advertising techniques in Wellness Entrepreneurship.

• Enhanced abilities in finding local attractions and creating material for public dissemination.

• Assigned to print and compile all documents as instructed by the supervisor.

• Ensured all documents were arranged in proper order and prepared for submission or filing

ii. Equipment used:

• Printer.

• A4 papers, stapler, and file folders.

• Assigned to print, compile, and recheck documents as instructed by the supervisor.

• Reviewed all content to identify and correct any spelling or wording errors.

• Ensured the documents were properly arranged and ready for use or submission.

ii. Equipment used:

• Printer

• A4 paper, stapler, and file folders

• Assigned to arrange documents that were required for review.

• Delivered the completed documents directly to the Audit Department for checking

ii. Equipment used:

• No digital tools were primarily used, as the task was physical delivery and arrangement.

• Assigned to print documents and recheck for any spelling or wording errors.

• Separated and sorted the documents according to the respective departments.

• Ensured all documents were complete and ready for distribution

ii. Equipment used:

• Printer.

• A4 paper, labels, and folders for sorting.

• Assigned to print documents and review the content for any spelling or wording errors.

• Made corrections manually on the printed documents using correction paper.

• Ensured all documents were accurate and ready for use or submission

ii. Equipment used:

• Printer.

• Correction paper, pen, and printed documents.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Reinforced skills in proofreading, attention to detail, and document handling.

iv.  Issues and Challenges Faced (if any):

• Minor errors were identified after printing required manual correction.

v. Solutions (if any):

• Used correction paper to make corrections

  
  

• Assigned to type official letters to be filed in the department’s records.

• Reviewed the content of each letter to ensure accuracy, correct formatting, and proper wording before finalizing.

ii. Equipment used:

• Office computer and keyboard.

• Excel processing software

• Printed reference letters and department filing syste

• Assigned to re-check all documentation presented by each department.

• Reviewed each document to see whether any signatures were missing.

• Identified and reported departments or people who had not completed the signing procedure.

ii. Equipment used:

• Printed documents and checklist.

• Pen, highlighter, and file folders.

• Assigned to recheck the content of documents for accuracy and completeness.

• Printed each document along with its corresponding cover letter page for official filing.

ii. Equipment used:

• Printer.

• A4 paper and printed documents.

iii. Connection with theoretical and practical knowledge learned at UMK:

• Applied attention to detail, accuracy, and formatting knowledge.

• Related to quality control and professional documentation practices.

i. Work processes involved:

• Assigned to print the toilet facility layout plan.

• Rechecked the plan for any spelling mistakes, incorrect labels, or formatting issues before submission.

ii. Equipment used:

• Office computer and printer.

• Plan file (PDF/Word format), A4 or A3 paper.

  
  

• Helped prepare for Sambutan Air Sedunia peringkat Negeri Kedah 2025.

• Assisted with the LSANK Neon Walk 2025 event, attended by around 500 people.

• The event was officiated by the Crown Prince of Kedah

ii. Equipment used:

• Event checklist

• Venue preparation items

• Identified local bowling facilities in Alor Setar to gather essential information for budget planning.

• Focused on details such as price per game, number of lanes, and operating hours.

ii. Equipment used:

• Document for recording data

• Handphone

iii.  Issues and Challenges Faced (if any):

• Some venues do not list prices online, requiring direct contact for details.

• Incomplete information may lead to difficulties in accurate budget estimates.

iv. Solutions (if any):

• Contact bowling centers directly to request current pricing.

• Use premium venue rates as benchmarks for budgeting different categories (e.g., standard vs. premium).

• Update the budget spreadsheet once confirmed prices are obtained.

• Assigned to type the tentative program schedule for the Majlis Jamuan Aidilfitri, named "Alor Setaq Beraya Sakan".

• Ensured that all event details, including time slots and activities, were clearly and properly organized.

ii. Equipment used:

• Desktop computer and keyboard.

• Word processing software (e.g., Microsoft Word).

• Event reference notes or instructions from the organizing committee

• Assigned to separate and paste all receipts submitted by the department for claim purposes.

• Ensured each receipt was grouped according to the respective purchase and attached properly for submission

ii. Equipment used:

• Printed receipts

• Glue or tape

• A4 paper

• Assigned to design an event poster for the Majlis Jamuan Aidilfitri titled “Alor Setaq Beraya Sakan”.

• Included important details such as event name, date, time, venue, and main activities.

ii. Equipment used:

• Office computer.

• Graphic design software

• Event details provided by the organizing committee.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• This task involved the use of digital tools and design software, which aligns with the subject's focus on applying technology in business operations.

• Assigned to design a poster displaying the list of food available and the names of vendors sponsoring the event.

• Ensured all information was accurate, well-organized, and visually appealing to be presented at the event.

ii. Equipment used:

• Office computer

• Graphic design tools

• Information list from the organizing committee (food items and vendor names)

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Applied digital tools to present business information clearly and attractively, reflecting the use of ICT in business communication.

• Assigned as part of the program staff for the Majlis Jamuan Aidilfitri “Alor Setaq Beraya Sakan.”

• Assisted with event setup, crowd coordination, and overall program flow.

• Helped ensure smooth execution of the event activities.

ii. Equipment used:

• Event schedule

• Communication tools

• Set up materials.

  
  

• Assigned to type the names of participants and contributors on certificates of appreciation for the “Kayuhan Sawadde Alor Setar” event.

• Ensured correct spelling, formatting, and alignment for all names on the certificates.

ii. Equipment used:

• Office computer and printer

• Document editing software

• Name list provided by the organizing committee

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Applied digital tools to complete documentation tasks accurately and professionally.

iv.  Issues and Challenges Faced (if any):

• Some names contained unclear or inconsistent spellings.

• Time constraints in completing a large number of certificates.

v. Solutions (if any):

• Cross-checked each name with the master list for accuracy.

• Used formatting templates to maintain consistency across all certificates.

• Clarified any uncertain spellings with the supervisor before printing.

• Assigned to prepare a duty schedule for staff working at the Tourism Information Center.

• Ensured fair distribution of shifts and proper coverage throughout operating hours

ii. Equipment used:

• Office computer

• Microsoft Word

• Staff availability list and center operation hours.

• Assigned to recheck and proofread the official letter titled “Mesyuarat Program Kemampanan Komuniti Bandar Gotong-Royong Perdana MBAS”.

• Focused on identifying and correcting spelling, grammar, and formatting errors to ensure the letter followed official standards.

ii. Equipment used:

• Printed draft copy of the letter for manual checking

• Assigned to recheck and calculate the number of individuals from other departments who had not signed specific documents.

• Compared the document list with the department name lists to identify any missing signatures.

ii. Equipment used:

• Printed document lists and department name lists.

• Pen, highlighter, and calculator

• Participated in the official meeting for “Program Kemampanan Komuniti Bandar Gotong-Royong Perdana MBAS.”

• Observed and took notes on the discussion regarding the planning, progress, and implementation of the community sustainability program.

ii. Equipment used:

• Notepad and pen for taking meeting notes.

• Meeting agenda and printed documents

• Participated in a site visit related to an upcoming program organized by MBAS.

• Observed the location setup, assessed logistical needs, and identified key areas for the event.

• Assisted in taking notes or photos for reference in event planning.

ii. Equipment used:

• Notepad, pen, and mobile phone (for documentation).

• Site plan or event layout

• Assigned to submit a completed payment claim form to the Finance Department.

• Ensured the form was correctly filled and included all necessary supporting documents before submission.

ii. Equipment used:

• Printed payment claim form

• Supporting documents

  
  

• Assigned to recheck the content of official letters to ensure there were no spelling, grammar, or formatting errors.

• After verification, folded the letters properly and inserted them into envelopes for distribution.

ii. Equipment used:

• Printed letters, pen/highlighter for checking.

• Envelopes and folders for sorting.

• Letter reference list (if applicable).

iii.  Issues and Challenges Faced (if any):

• Some letters had minor alignment or formatting issues.

• Needed to handle the letters carefully to avoid any damage or misplacement.

iv. Solutions (if any):

• Corrected all errors before folding the letters.

• Folded and arranged the letters neatly in the correct envelopes based on the recipient list.

• Verified all letters were ready before submission or dispatch.

• Assigned to serve and assist tourists by providing information about interesting places and attractions in Alor Setar.

• Answered questions, gave recommendations, and shared brochures or maps when necessary.

ii. Equipment used:

• Tourism brochures, maps, and promotional materials.

• Information desk or counter at the Tourism Information Center.

• Verbal communication and basic note-taking tools.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Used information management and digital resources to respond to tourist inquiries.

• Demonstrated how technology and tourism information systems support business and visitor engagement.

iv.  Issues and Challenges Faced (if any):

• Some tourists asked about places or services that were not included in the brochures.

• Language barriers with certain international visitors.

v. Solutions (if any):

• Referred to online sources or consulted senior staff for additional information.

• Used simple English and body language to assist foreign tourists more effectively.

• Assigned to recheck and count the number of individuals in each department.

• Cross-checked the staff lists to ensure consistency and accuracy between records.

ii. Equipment used:

• Printed staff lists or department records.

• Pen, highlighter, calculator

iii.  Issues and Challenges Faced (if any):

• Required time and attention to match records correctly.

• Some departments had inconsistent or outdated lists.

v. Solutions (if any):

• Carefully compared all available lists and totals.

• Highlighted and reported any mismatches to the supervisor.

• Verified uncertain entries with department representatives when needed.

• Assigned to recheck the list of directors who will receive participant consent forms for the upcoming program.

• Verified that all names were correctly listed and matched with the intended recipients.

ii. Equipment used:

• Printed list of director names and consent form distribution records.

• Pen or highlighter for marking and correction

• Assigned to visit selected restaurants in Alor Setar that will be featured in a promotional brochure.

• Observed the restaurant’s environment, menu, and unique offerings to confirm their suitability for inclusion.

ii. Equipment used:

• Notepad and pen for taking notes.

• Mobile phone for taking reference photos.

• Restaurant list and evaluation checklist

iii.  Issues and Challenges Faced (if any):

• Some restaurants were busy, making it difficult to gather complete information.

• Limited time to cover multiple locations in one day.

iv. Solutions (if any):

• Scheduled visits strategically and recorded brief but important observations.

• Collected promotional materials from restaurants where available.

• Followed up later by phone or online if more details were needed.

• Continued the previous task of visiting selected restaurants in Alor Setar to gather information for a food brochure.

• Visited additional locations that were not covered earlier due to the high number of eateries involved.

• Collected details such as menu highlights, location, and popularity for inclusion in promotional material

ii. Equipment used:

• Notepad and pen for recording information.

• Mobile phone for taking photos

• Reference list of restaurants to be featured in the brochure.

iii.  Issues and Challenges Faced (if any):

• Limited time and high number of locations made it difficult to complete the task in one day.

• Some restaurants were crowded or temporarily closed.

iv. Solutions (if any):

• Continued the visits on the next day to ensure complete and accurate data collection.

• Adjusted schedule based on restaurant operation hours and availability.

• Assigned to assist at the Tourism Information Center.

• Helped tourists who were interested in trying on traditional Malaysian clothing.

• Provided guidance and explanations about the cultural significance of the attire.

ii. Equipment used:

• Traditional clothing items prepared for tourist engagement.

• Mirrors, changing space, and storage area.

• Brochures or verbal descriptions of the attire's cultural background.

iii.  Issues and Challenges Faced (if any):

• Limited sizing options and quantity of traditional clothes available.

• Some tourists needed more assistance in understanding how to wear the attire properly.

iv. Solutions (if any):

• Offered alternative attire options where possible.

• Provided friendly, step-by-step assistance to enhance the visitor experience.

• Ensured a welcoming and respectful environment to support cultural appreciation.

• Assigned to recheck and arrange closed (completed) files that are ready to be stored on the rack.

• Ensured each file was complete, correctly labeled, and placed in the appropriate order for future reference

ii. Equipment used:

• Closed physical files and file labels.

• Rack or storage shelves.

iii.  Connection with theoretical & practical knowledge learned at UMK:

• Reinforced the importance of effective filing systems and administrative organization in workplace management.

• Demonstrated real-life application of recordkeeping, documentation, and time management.

iv.  Issues and Challenges Faced (if any):

• Some files were missing labels or had unclear categorization.

• Limited rack space required careful arrangement.

v. Solutions (if any):

• Created new labels where needed and confirmed file categories with the supervisor.

• Arranged files based on department or date to ensure easy access in the future.

• Assigned to arrange files into the correct rack according to their category or department.

• Ensured files were clearly labeled and placed in an organized manner for easy retrieval by staff.

ii. Equipment used:

• Physical files and rack storage.

• File labels, dividers, and marker pens.

iii.  Issues and Challenges Faced (if any):

• Some files were not labeled properly or were placed in the wrong section.

• Limited space in the rack required better arrangement techniques.

v. Solutions (if any):

• Relabeled unclear files and grouped them by category.

• Maximized space by organizing files vertically and using dividers.

• Ensured all files were easy to locate for future use.