assisting staff for certainty in registering for Hajj package with Al Mikayla Group

instructed by the staff to make itinerary from Kundasang package.

example : package 4 days 3 nights , accommodation like beautiful view.

the prices offered by travel agency packages are very worthwhile and prices change during school holidays.

introduced a duty schedule for all tourism staff to promote their packages offered through LIVE on Tiktok & Facebook.

every staff have their own part to share with customers like Ustaz Al Ghazali and Fauzi will sharing about Hajj packages

others saff will take over to promote travel packages.

Meeting with team Al Mikayla Travel and Tours and also General Manager which is Ustaz Hj Al Ghazali regarding issues highlighted and developments regarding Hajj, Umrah and Tourism packages.

Call jemaah umrah/haji -update for pakej such as "Sedekah Kambing di bumi Haramain)

LIVE (almikayla slot - andai ini ramadhan terakhir). As mentioned before, our staff already have their part or slot to share

promote hajj/umrah package through LIVE on Tiktok Fcebook

Register agent cruise. our company not only focused on Hajj and Umrah but also have package cruised which is affordable.

Our solid staff with 2 departments ; Al Mikayla Travel and Tours and Al Mikayla Financial Advisors (AMTTxAMFA)

Exploring all packages which is Hajj and Umrah packages

al jeemat, al ghufran, ziarah mesir and so on

Learn how to submit document.

The Admin works closely with me, has been a great support - explaining things steps by steps in a clear an detailed way

heading the AMFA Department is Mr Nazreen, the Group Managing Director, whose leadership drives the team forward.

Update monthly disbursement of AMFA team

count the amount of submission and disbursement to board

Learning about MBSB Product/Package.

FAG, SWASTA, AFDHAL(PRIVATE)

The Admin teach how to make submission from the system they called "OnBase"

Before submit, they have to request CTOS

1) Application Form

2) CIF

3) Income

4) Debt

5) CDD

Continue with perform the assessment or fulfill their request to obtain a ctos report

Every assessment that FA request must do every morning until 2.30 pm

As a admin, beside request Ctos, i was also taught to calculate the disbursed loan amount approved by the bank

This list should be printed and presented to the Ceo and Coo

Day 2 for TEIF 2025

Learning to make payment voucher

Upload monthly report (Graph) - this is to show either this month grow up or decrease of disbursed amount.

Other than that, the boss need to listing the company that want to collaboration with their product such as MBSB

Make a call to the company that has been selected

Work like usual - request ctos report

Submit cases of personal loan

Edit canva slide for next coming monthly meeting

Theme : THE AMFA MONTHLY MEETING

make a report graph for April submission

Upload disbursement of April

Requesting ctos like usual

Upload submission

Meeting with AMFA team

Celebrate Award for top performers

Edit slide canva for Mr Nazreen

Statistic 2025

Total submit and total disbursed 2024

Reward every 3 month goals achieved

Requesting ctos like usual, upload pending and submission.

On that day, the company also received visit from audit team.

Assisted in organizing customer files to ensure proper arrangement

Learn the importance of data accuracy and proper documentation in an organization

Gained exposure to internal procedure compliance and audit preparation.

Manage customer data entry into the OnBase system and verified supporting documents such as ic copy and salary slips

Assissted the administrative officer in filling and updating customer documents that had been sent to HQ

Responsible for preparing CTOS requests and ensuring that all customer file were complete and properly arranged before HQ delivery.

Discuss with team for annual meeting agent.

Each morning starts with document checking and CTOS requests as part of the initial administrative work

Attended a meeting with external agencies and freelance agents

Discussed the correct procedures for submitting documents to system / HQ.

Purpose : to ensure a smooth application process and avoid technical errors.

Prepared a new list of interview based on latest application records.

Assissted in organizing and storing customer documents in files

Updated the customers status list regularly based on the latest responses

Reviewed customer documents

Updated pending records

Process submission via the OnBase system as part of routine administrative tasks

Learned how to different customer account types based on their account numbers

Saving accounts typically starts with the digit 2

Loan accounts begin with the digit 4.

Performed CTOS requests for customers and reviewed their basic information before uploading the documents to the OnBase system

Updated the list of customer with the pending status and rechecked their documents to ensure completeness

Prepared and arranged customer documents in proper order before submitting them to HQ via the OnBase system.

Learned how to prepare a payment voucher based on internal payment documentation

Observed the orocess of preparing payment for commision to agents

Gained knowledge on how to check the commission list and tax deductions using internal system (MBSB Given)

Performed CTOS requests for customers and reviewed their basic information before uploading the documents to the OnBase system

Updated the list of customer with the pending status and rechecked their documents to ensure completeness

Prepared and arranged customer documents in proper order before submitting them to HQ via the OnBase system.

Reviewed customer documents

Updated pending records

Process submission via the OnBase system as part of routine administrative tasks

Manage customer data entry into the OnBase system and verified supporting documents such as ic copy and salary slips

Assissted the administrative officer in filling and updating customer documents that had been sent to HQ

Submitted CTOS requests as part of the customer evaluatikn process

Reorganized the customer list based on current application status

Ensured all customer documents met requirements before sending them to system

Organized and submitted customer files digitally through OnBase

Requested customer credit reports via CTOS platforms for background verification.

Reviewed and recorded customers still under pending status

Conducted detailed documents review before submission

Managed the documents submission process using the OnBase platform.

Performed CTOS requests for customers and reviewed their basic information before uploading the documents to the OnBase system

Updated the list of customer with the pending status and rechecked their documents to ensure completeness

Prepared and arranged customer documents in proper order before submitting them to HQ via the OnBase system.