Tech Tools Showcase by Zana Azizan

Instructions

dinaz_proxi88 — 2024-10-07 04:12:50 UTC

Welcome to our Tech Tools Showcase Padlet! Please follow the instructions below to complete the activity. If you have any questions, please ask your teacher for help. • Form groups of 3-4 students. • Choose a technology tool used in customer service (e.g., CRM software, chatbots, social media management tools). • Research your chosen tool and prepare a showcase. • Create a post in your group's assigned column with the following information: - Tool name and brief description - How it's used in customer service - Benefits for businesses and customers • Add a relevant image, video, or infographic to illustrate your tool. • Review other groups' posts and leave at least two constructive comments. • Be prepared to discuss your findings in class.

Alyssa, DITM2409243

2024-10-07 07:54:56 UTC

Tool Name: Zendesk

Brief Description:
Zendesk is a customer service platform that provides businesses with a suite of tools to manage customer interactions across various channels, such as email, live chat, phone, and social media. It helps streamline customer service by providing ticketing systems, automation, and self-service options.

Shae DITM 2409 242

2024-10-07 07:56:25 UTC

Tool Description: Drift is a conversational marketing and sales platform that uses AI chatbots to engage website visitors, qualify leads, and help customer service teams handle inquiries. Drift’s chatbot is focused on real-time customer interactions that drive sales and service outcomes.

Ring Central

2025-10-14 02:43:51 UTC

RingCentral is a cloud-based communication and collaboration platform that provides tools for voice calls, video meetings, messaging, and contact center services.

In customer service, it allows organizations to handle inbound and outbound calls efficiently, route customers to the right agent, record calls for quality assurance, and integrate with CRM systems like Salesforce or Zendesk.