https://padlet.com/academy_fcu/44njptt1b2u8o6ui Bed and Breakfast by Budgetel en-us 2021-12-07 00:18:05 UTC 2021-12-07 06:45:50 UTC hello@padlet.com academy_fcu https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364378 leaving the area untidy
leaving the trolly in the hallway
 separate the chemicals and linens
leaving the caddy anywhere



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-edit]]> 2021-12-07 00:18:05 UTC https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364378 academy_fcu https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364379 MAINTAIN CLEANLINESS 
TRIMMING THE GRASS
SWEEPING THE GARBage 
watering the plants
checking the area everynow and then

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-edit]]> 2021-12-07 00:18:05 UTC https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364382 academy_fcu https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364383 AVOID IMPOLITE WORDS
DO NOT SHOUT
DO NOT PUT THE PHONE DOWN DURING CONVERSATION
DONT FEEL THEM UNIMPORTANT

DO NOT INTERUPT
DO NOT CHEW OVER THE PHONE



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-edit]]> 2021-12-07 00:18:05 UTC https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364383 academy_fcu https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932364384 ANSWER THE PHONE IN 3 RINGS
GREET POLITELY
INTRODUCE YOURSELF
ACKNOWLEDGE THEM IN THEIR FIRST NAME OR LAST NAME
LISTEN CAREFULLY

GIVE THEM SATISFACTORY ANSWER

SPEAK SOFTLY
LET CALLER HANG UP FIRST
KEEP CONVERSATION BRIEF
CLOSE CONVERSATION POLITELY.
ALWAYS SAY "THANK YOU FOR CALLING"

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clean lobby furnitures
wipe the couch
wipe down window ledges
keep the reception area tidy and organize throughout the days
focus on the floor
keep garbage  can empty
mop and sweep hotel lobby at all times
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-edit]]> 2021-12-07 00:25:50 UTC https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932374141 academy_fcu https://padlet.com/academy_fcu/44njptt1b2u8o6ui/wish/1932374663 greet the guest with a smile
assist them in check ins
speak softly
feel them comfortable
you have to be approachable
say thank you after the transactions

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throwing garbage anywhere
dont put any cautions signages
leaving the lobby unattended
letting the guest sleep in the lobby
smoking in all areas



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interupting when speaking the guest
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