• Participated in HR induction session by Mr. Gavin, introducing company core values, vision, mission, and organizational structure.

• Informed that interns will undergo assessments similar to full-time probation.

• Completed personality test (MBTI); result: INFJ.

  
  

• Introduced to target market: SMEs in Kuala Lumpur using corporate plans.

• Explained the sales funnel process:

1. Prepare listing

2. Make calls

3. Set appointments

4. Presentation

5. Follow-up

6. Close sales

• Learned presentation and speech delivery techniques.

• Emphasized identifying qualified leads.

• Assigned research task on Industry Revolution 4.0.

• Added to the sales team group (9 members including supervisor).

• Started making calls at 11:30 AM.

• Daily performance analysis (88 calls made, 0 appointments set).

• Learned how to find more prospects using Malaysian Association directories.

• Taught to record PIC names and details for effective follow-ups.

• Collected 3 bills from customers for the first time.

• Learned responses to common customer objections:

1. Prefer WhatsApp: explain benefits of in-person appointment.

2. Asking many questions: invite for appointment for clarity.

3. Under contract: request bill to check for hidden charges and offer savings proposal.

• Daily goal setting during morning briefing.

  
  

• Strengthened product knowledge through SWOT analysis (comparing TM, Maxis, CelcomDigi).

• Assigned homework to review company’s organizational chart for internal navigation.

• Emphasis on understanding key actions and results.

• Introduced the concept of DSR (Device Sales Return) – customers opting for cashback instead of phones.

• Answering objections:

1. Why need bill: for proposal customization and record.

2. Already have Maxis dealer: can compare proposals for best benefit.

1. Submission point

2. Activation point

3. Appointments fixed and attended

4. DSR cases

   
   

• Learned:

  1. Activations may be rejected due to company bad debts.

  2. Can use CTOS to check company debt.

  3. Activation may be delayed ~1 week after submission.

• Received motivational coaching and goal-setting advice.

• Supervisor reviewed past month’s performance.

• Personal action plan:

1. Target 15 calls per hour

2. Aim for 1 appointment each in morning and afternoon

• Re-emphasized criteria for potential customers:

1. No current contract

2. Contract ending in 6 months (T6)

3. Companies providing employee allowances

4. Open to trying new telco

• Learned purpose of morning briefings:

1. Build focus and confidence

• Value of collecting customer bills:

1. Identify savings and hidden charges (ECP fees)

• Weekly reflection:

1. Defined "potential customer" (~10% conversion from list)

2. Roleplay and feedback session

3. Weekly business analysis covering:

   i. Personal performance

   ii. Areas done well and improvements

   iii. Market insights

   iv. Customer feedback

   v. Next week’s sales funnel

• HR informed possibility of department transfer due to internship limitations (non-sales).

• Scheduled department transfer to begin on 10 April 2025.

1. No contract

2. Unlimited calls and data

3. 24-month bill rebate

4. Free phone

5. Cashback offer

   
   

• Introduced customer types:

1. Existing customers

2. New customers (port-in)

3. MNP (Mobile Number Portability)

   
   

1. "Not interested": counter with humor or cost-saving appeal

2. PNC (private and confidential): request contact for record only

3. "Just renewed": explain TM offers and potential hidden charges; promote contract buy-over benefits

• Attended morning briefing with sharing sessions.

• Assigned to marketing-related tasks, including:

1. Research on effective marketing

2. Writing captions for public holiday posters

• Introduced group presentation campaign (10-minute pitch): Automotive, Detailing, Beauty, Optical.

• Farewell celebration for a colleague.

• Began sorting customer database.

• Data entry task (approx. 1000 records).

• Drafted marketing concepts for Labour Day promotions.

• Emcees (Amanda Lim & CK Ang) shared motivational stories and success experiences.

• Announced customer service WhatsApp group for direct inquiries.

• Insights shared:

1. Shift thinking to include both company and customer perspectives.

2. Importance of empathy and emotional engagement.

• Continued data entry work.

Key Learnings:

• Mochi App has different versions: Basic (separated modules) vs PMT (integrated Product, Marketing, Talent system).

  
  

• Subscription payment options: can request quarterly payment instead of lump sum.

• Encourage customers with credit cards to opt for full payment to avoid 8% charge from company.

• Emotional control: Avoid being overly affected by customer behavior. Example shared by Hong Xuan.

• Empathy steps:

1. Eye contact

2. Repeat customer’s name (no title)

3. Listen attentively

4. Understand their current situation

5. Encourage them

• CK Ang emphasized importance of using Malay language scripts in addition to Chinese and English.

Tasks:

• Sourcing customer data (name, email, address, car plate).

  Ideate monthly hook strategies (e.g., CNY in Jan).

Key Learnings:

• Violet shared integration across Product, Points, and Hook systems.

• Mochi WhatsApp Activation Steps:

1. Prepare a new phone number

2. Invite Mochi team to Meta Business Account

3. Submit Google Form

4. Activate SIM

5. Receive verification code

6. Ready to use

• Public Hook Flow:

1. Create hook

2. Copy link

3. Create blast template

4. Blast/post it

5. Monitor performance

6. Retarget and remind

• CK Chong’s Objection Handling Flow:

1. List common objections

2. Prepare pre-handling responses

3. Identify objections with potential to close

Key Learnings:

• External Integrity: Do not overpromise; be honest about ongoing product enhancements.

• Internal Integrity: Self-discipline, e.g., sticking to quitting smoking.

• 5 Steps of Integrity Selling:

1. Sell solutions

2. Under-promise

3. Clarify when unsure

4. Walk away if not a good fit

5. Be accountable

• Benefits of Integrity:

1. Good reputation

2. Customer referrals

3. Builds confidence

Key Learnings:

• Be hardworking with clear goals.

• Customer Lifecycle:

1. Suspect

2. Prospect

3. Regular

4. Member

5. Referrer

• Salesperson Lifecycle:

1. Orientation

2. Training

3. Certified

4. Professional

• Violet encouraged me to self-learn data analysis for backend support.

• Excel Self-Learning: Learned Pivot Table & VLOOKUP functions.

Key Learnings:

• 'TUNAI SALON SYSTEM' focuses on self-branding; Mochi supports client business branding.

• Required to research and list down business strategies.

Tasks:

• Sort customer database

• Develop strategy list

Key Learnings:

• Positive mindset leads to positive outcomes.

Tasks:

• Strategy proposal development

• Customer database sorting

• Design poster/voucher templates

Key Learnings:

• Updates on HRMS system and report formats.

• Sales team activity: Analyze personal sales ratios to understand performance.

Key Learnings:

• Key traits from movie:

1. Don’t give up

2. Strive for perfection

3. Believe in yourself

4. Seize opportunities

5. Treat people sincerely

• Stages to Financial Freedom:

1. Financial Struggle

2. Financial Stability

3. Financial Security

4. Financial Freedom

Tasks:

• Business strategy proposal

• Customer data sorting

• Poster design (e.g., Welcome Voucher)

Key Learnings:

• WINBOX Steps:

1. W – Welcome the decision-maker

2. I – Identify issues faced

3. N – Understand needs/wants

4. B – Sell benefits

5. O – Handle objections

6. X – Close the sale

Tasks:

• Strategy proposal

• Customer data sorting

Tasks:

• Strategy proposal

• Customer data sorting

Key Learnings:

• Reframe language for positivity (e.g., "I don't know" → "I’ll find out")

• New Mochi App Feature: AI Employee

• Encourage sales performance for upcoming big event

Key Learnings:

• Don’t confront customer lies directly; respond professionally.

• Example: When customer claims to be driving but clearly isn’t, just keep it short and polite.

• 70% of senior sales team attended CTOS SME Biz Day Kuala Lumpur 2025

Tasks:

• Strategy proposal

• Customer data sorting

• Poster/voucher design

Key Learnings:

• Importance of understanding industry-specific terms

• Builds customer trust and professionalism

• Sales Industry Categorization:

  1. Automotive (workshop/tyre)

  2. Beauty

  3. Optical

  4. Car Detailing

  5. Pet Care

Tasks:

• Strategy proposal

• Customer data sorting

Key Learnings:

• Understand ticket flow and system setup logic

• Ensure complete and clear issue reporting

• Importance of confirming client preferences (e.g., rewards)

• Loyalty App Setup Flow:

  1. Company Profile

  2. Membership Plan

  3. Referral Program

  4. Customer Form

  5. E-shop

Tasks:

• Strategy proposal

• Customer data sorting

• Poster/voucher design

Key Learnings:

• Focus on positive reinforcement

• Embrace company values: CARIS

Tasks:

• Strategy proposal

• Customer data sorting

• Poster/voucher design

Tasks:

• Strategy proposal

• Customer data sorting

• Poster/voucher design

Key Learnings:

• 3 factors of FOMO:

  1. Social pressure

  2. Urgency

  3. Scarcity

Tasks:

• Strategy proposal

• Customer data sorting

• Poster design

• Customer system setup

Key Learnings:

• Reset mindset regardless of success/failure

• Adaptability leads to long-term improvement

Tasks:

• Strategy proposal

• Customer data sorting

• Poster design

• Customer system setup

Tasks:

• Strategy proposal

• Customer data sorting

• Poster design

• Customer system setup

Tasks (Repeated Daily):

• Strategy proposal

• Customer data sorting

• Poster design

• Customer system setup

Key Learnings:

• On-site observation at Mochi Learning Centre

• Learned how to gather customer data

Tasks:

• Strategy documentation

Tasks:

• Strategy proposal

• Customer data sorting

• Poster design

• Customer system setup

Tasks:

• Strategy proposal

• Customer data sorting

• Poster/voucher design

• Customer system setup

Key Learnings:

• Research and brainstorm business strategies for proposal to supervisor

• Understanding client needs for system setup and design tasks

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Gender-separated group activity

• Objection handling for 30 scenarios

• Sharing & discussion on customer pain points

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• 4 keys to success:

  1. Professionalism

  2. Willingness to learn

  3. Execution

  4. Reflection

• How to maintain success habits:

  1. Goal setting (especially long-term)

  2. Time management

  3. Positive attitude

  4. Learning management

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Website now supports more customizable functions

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Nick Vujicic’s life story as inspiration: overcoming limitations through mindset

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Top Sales Sharing for May

• Zhen Qi’s 3 resistance factors to personal change:

  1. Avoidance

  2. Unexamined perception

  3. Unchanged environment

• Overcoming change resistance through small steps

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Book by Datuk Jon Koh about Mochi’s journey

• Task: IG Story to share reaction & learning (Deadline: 9 June)

  1. First impression

  2. Key value

  3. Personal takeaway

  4. Hashtags: #TheNextSystem #系统大未来 #MochiAi新趋势

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• S = Specific

• M = Measurable

• A = Attractive

• R = Reasonable

• T = Timed

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

Key Learnings:

• Campaign to build connection between subsidiaries

• Task: Interview colleague, gather info (position, experience, favorite movie, quote), take selfie

• Deadline: 16 June

Tasks:

• Team bonding task execution

Tasks:

• Business strategy research & proposal writing

• Customer database sorting

• System setup support

• Poster/voucher design (e.g. Welcome New Member Voucher)

• Support colleagues on urgent tasks

Key Learnings:

• Commission & profit distribution function

• Tiering-based commission

• Sales date editing for misconduct

• SMS blasting function

Key Learnings:

• Review by sales team attending CTOS Penang event

• Activity: Reflect on what we appreciate in work & life

Tasks:

• Completed bonding campaign task at previous subsidiary

Key Learnings:

• Sales team to evaluate leads using scoring system to identify unqualified prospects

  
  

Tasks:

• Conducted research on business strategies for proposal

• Cleaned and updated customer database

• Assisted in system setting support for customers

• Designed "Welcome New Member" voucher template

• Supported urgent internal requests from colleagues

Key Learnings:

• 3 key sales logics shared:

  1. Co-buying concept with customers

  2. Introduce product based on customer's real needs

  3. Avoid exaggeration in product descriptions

     
     

Tasks:

• Continued strategy research for internal recommendation

• Performed database maintenance and sorting

• Helped customers with system setup and design materials

• Created promotional voucher template

• Provided assistance on ad-hoc team matters

Key Learnings:

• Supervisor guided on refining proposal content

  
  

Tasks:

• Drafted strategic business ideas

• Sorted and updated client data records

• Delivered support for customer setup and poster design

• Created voucher templates

• Responded to any team requests for assistance

Key Learnings:

• App update includes:

  1. Appointment module improvement

  2. Membership plan revision

  3. OT & Commission calculation enhancement

     
     

Tasks:

• Conducted strategic proposal research

• Managed customer database

• Supported system setting requests

• Designed marketing vouchers

• Assisted with urgent internal matters

Key Learnings:

• Attended Town Hall to celebrate departmental achievements

• Engaged in inter-departmental networking

  
  

Tasks:

• Continued strategy proposal development

• Updated and sorted customer records

• Handled poster design and customer setup support

• Created new member voucher visuals

• Supported colleagues when needed

Key Learnings:

• Reviewed user guide to understand system flow

• Gained deeper understanding of end-to-end processes

  
  

Tasks:

• Continued work on strategic business proposal

• Organized and maintained client database

• Delivered customer assistance for system and design

• Designed voucher templates

• Provided team support during busy periods

Key Learnings:

• Dato announced MD Status recognition by MDEC

• Introduction of AI Assistant chatbot for customer service

  
  

Tasks:

• Assigned to develop XiaoHongShu persona for AI Assistant

• Researched strategic initiatives for proposal

• Cleaned up customer data

• Assisted with customer settings and poster design

• Created voucher visuals

• Supported colleagues in high-priority tasks

Key Learnings:

• Emphasis on clear proposal presentation for strategy alignment

  
  

Tasks:

• Refined strategic recommendation list

• Maintained customer database accuracy

• Helped with system configurations and visuals

• Created voucher templates

• Handled urgent team support tasks

Key Learnings:

• Feedback on previous strategy drafts

• Emphasis on clarity and alignment with company vision

  
  

Tasks:

• Carried on with strategic business proposal

• Updated and managed database records

• Responded to customer setup/design needs

• Designed visual templates

• Provided help to teammates for urgent tasks

Key Learnings:

• Sales call routine:

  1. Monday/Friday for outreach

  2. Tuesday–Thursday for presentation prep

• Tips for calls: overcome fear, accept rejection, focus on volume

  
  

Tasks:

• Continued strategic research

• Performed customer data sorting

• Supported client system setup and poster requests

• Designed voucher templates

• Assisted teammates on urgent matters

Key Learnings:

• Guidelines for aligning proposals with sales objectives

  
  

Tasks:

• Finalized parts of business strategy proposal

• Maintained and refined customer data

• Helped clients with configuration and design tasks

• Created voucher visuals

• Supported urgent team tasks

Key Learnings:

• Self-managed time to maximize task efficiency

  
  

Tasks:

• Compiled strategic suggestions

• Organized client records in system

• Fulfilled customer design and setup needs

• Designed voucher templates

• Responded to urgent internal requests

Key Learnings:

• Shared team strategies and progress checkpoints

  
  

Tasks:

• Researched additional business strategies

• Performed customer database cleanup

• Assisted clients with design/system needs

• Worked on voucher visuals

• Helped with urgent assignments from team

Key Learnings:

• PDCA concept for workflow improvement:

  1. Plan

  2. Do

  3. Check

  4. Act

     
     

Tasks:

• Strategy refinement for internal sharing

• Sorted and managed customer data

• Responded to client setup/design requests

• Created promotional voucher content

• Provided assistance on urgent internal tasks

Key Learnings:

• Morning structure split into full team & sub-team meetings

• Customer funnel breakdown:

  1. Onboarding – training & roadmap clarity

  2. Go Live – system in actual use

     
     

Tasks:

• Organized and updated customer database

• Supported customer setup and poster design

• Designed voucher materials

• Assisted with ad-hoc internal tasks

Key Learnings:

• Introduced response categorization for submitting customer issues to IT:

  1. Urgent – high impact (e.g. payment failures)

  2. High – major issues (e.g. operational disruption)

  3. Medium – minor functional bugs

  4. Low – visual/UI concerns

     
     

Tasks:

• Researched strategic proposals for company improvement

• Organized and cleaned customer database

• Assisted with system setting configurations and poster design

• Designed “Welcome New Member” voucher template

• Supported team with urgent tasks

Key Learnings:

• Automotive Industry:
  • Marketing: customer retention, limited exposure, price sensitivity
  • Talent: high turnover, skill gaps, attitude challenges

• Salon Industry:
  • Marketing: traffic, branding, conversion
  • Talent: exposure, SOP & training

  
  

Tasks:

• Continued proposal research for supervisor presentation

• Maintained and updated customer data

• Handled system and design-related support

• Developed visual marketing vouchers

• Provided urgent team assistance

Tasks:

• Advanced work on strategic research proposal

• Cleaned and managed customer database

• Supported customers with setup and design requests

• Created marketing visuals including vouchers

• Assisted team with urgent needs

Key Learnings:

• Emphasis on consistency and performance in weekly tasks

  
  

Tasks:

• Conducted further business strategy research

• Sorted and organized customer information

• Helped with client system setup and poster requests

• Designed new member vouchers

• Responded to time-sensitive internal requests

Key Learnings:

• Follow-up categories:

  1. Pending customer reply

  2. Customers to be updated

  3. Inactive/quiet customers

• Tips: set reminders, share updates, use Zoom and Playbook tools

  
  

Tasks:

• Continued strategy development

• Cleaned customer data records

• Assisted clients with setup and promotional visuals

• Designed voucher templates

• Helped teammates with urgent tasks

Key Learnings:

• FFC = Feeling, Fact, Compare

• Loyalty system setup includes:

  1. Product management

  2. Membership plan

  3. Referral type

  4. Customer form

  5. Hook

  6. E-shop

     
     

Tasks:

• Worked on proposal research

• Sorted and refined customer database

• Assisted with technical and design-related customer requests

• Created voucher designs

• Responded to internal urgent tasks

Key Learnings:

• Hook types include:

  1. Cross-over

  2. Service-based

  3. Product-focused

  4. Lucky draw/Spin wheel (e.g. gold, motorbike)

  5. RM1 campaign

  6. Voucher

  7. Discount

     
     

Tasks:

• Continued work on strategy draft

• Organized client data in system

• Supported customer requests (system/design)

• Designed new voucher templates

• Handled urgent internal support

Key Learnings:

• Every hook has customizable functions (e.g. value-based or percentage-based vouchers)

  
  

Tasks:

• Refined proposal for supervisor review

• Maintained customer data accuracy

• Helped clients with setup/design needs

• Created marketing visuals

• Supported time-sensitive team matters

Key Learnings:

• Talent Management (TM): KPI, PDCA, attendance, reward planning

• Marketing Management (MM): 6A framework, sales, reviews, automation with welcome message, referral (for members), and blasting (manual/video guidance)

  
  

Tasks:

• Finalized strategic proposals

• Sorted and managed client records

• Handled customer system setup and poster design

• Created voucher template materials

• Supported team with urgent work