• Reported for duty at the Tourism Information Center

• Supervisor provided a briefing on the tasks to be carried out throughout the internship period

• Introduction session among fellow internship students and with all the staff

  
  

  
  

  
  

  
  

Impact:

• Enhanced abilities in administrative organisation and document classification, which help to streamline office operations

Impact:

• Obtained practical experience using office supplies and managing documents.

• Greater accountability in carrying out administrative duties

• Made sure materials were available to help keep front desk operations running smoothly.

Issues and Challenges faced:

I didn't fully understand the proper structure and content required for the proposal. At first, it was also a little challenging to comprehend some of the event approval requirements.

Solutions:

I questioned senior staff and the Deputy Director for clarification. To gain a better understanding of the format, I also went over previous proposal samples and took notes for later use.

Solution:

I discussed the idea with my team and viewed earlier promotional videos for reference. I used previous reports as a guide and followed the correct format for the report, asking a staff member to review my work before submitting it.

Impact:

• Enhanced ability to communicate face-to-face with both domestic and foreign guests

I worked on being courteous when I spoke, providing accurate information, and responding to various enquiries from tourists. It also enabled me to put what I had learnt about front desk responsibilities and in-person interactions with guests into practice.

Issues and challenges faced:

Some visitors asked questions for which I had no complete response, and others had trouble communicating in English.

Solutions:

I remained composed and courteous, and I helped them understand by using gestures and basic English. In order to provide accurate information, I also consulted brochures and asked senior staff if I needed assistance.

Issues and challenges faced:

I wasn't sure how to make the visitor book easy to use for both domestic and foreign visitors, or what sections to include.

Solution:

Referring to sample guest books from other tourist destinations, I talked with the staff about the most helpful information. I also made it easier for foreign visitors to respond by including a section in both Malay and English.

Issues and challenges faced:

Some challenges in working with clients to coordinate facility rental terms

Solutions:

Before completing the reservation, I consulted the supervisor for confirmation and referred to prior rental forms.

I gave tourists specific recommendations based on my understanding of the area's attractions. Basic planning and communication skills were necessary for trip booking and coordination.

Issues and challenges faced:

• A tourist enquired about island timing and boat costs, which I wasn't sure about.

• I didn't understand the format, and the poultry amount paperwork contained inaccurate figures.

Solution:

• I asked senior staff to confirm the details of the island trip after consulting the updated brochures.

• I double-checked the documents and sought assistance from a staff member to ensure the amount was accurate.

• Helped visitors by providing information on lodging, local attractions, and transportation.

• Answered general enquiries and assisted guests with brochures.

• Prepared the Feasta Wau meeting materials for 2025.

Issues and challenges faced:

A few emails bounced back, and some email addresses were out-of-date or inaccurate.

Solution:

Before sending the invitations again, I double-checked the staff contact list and updated the email addresses.

Issues and challenges faced:

Inquiries about unavailable transportation options

Solution:

Concerns regarding the options for transportation that are not available

Issues and challenges faced:

Confusion during the registration process resulted from some participants arriving late or not being included in the attendance record.

Solution:

I cross-checked their names with the main guest list and courteously confirmed them again. I also kept the team informed to make sure everyone got their goodies.

Impact:

Improved multitasking and telephone etiquette

Issues and challenges faced:

Some workstations were shared or lacked computers.

Solution:

Confirmed directly with employees and double-checked asset records.

Issues and challenges faced:

• limited materials and space for decoration

• lack of time

  
  

Solution:

creatively repurposed old items and worked with the team to maximise the arrangement.

• Participation in formal organization events reflects corporate hospitality, internal networking and cultural engagement

Issues and challenges faced:

• Crowd management during peak hours of the event.

  
  

Solution:

• Coordinated with colleagues to assist guests and ensure the smooth flow of the events

Relation to theory / practical:

• Integrating tourism product promotion, event marketing strategy, and event management course skills

Issues and challenges faced:

• Coordinating name entries for the lucky draw can be challenging.

Solution:

• Before the draw, name lists were cross-checked, and participation entries were confirmed.

I gained knowledge about how to incorporate information for individuals with special needs. As I learnt to treat all tourists with kindness and fairness, helping them also relates to tourism ethics.

Issues and challenges faced:

• Regarding special needs facilities, I wasn't sure if the information was accurate. I was unfamiliar with some of it.

Solution:

• I checked official guides and sought assistance from senior staff. I also used large fonts and clear text to make the flyer easy to read.

Issues and challenges faced:

• heavy crowd and coordination difficulties during the main activities

Solution:

• follow team instructions, maintained calm communication and support visitor movement and engagement

Related to theory / practical:

• This task demonstrates event management-related professional writing, event proposal creation, and administrative planning.

Issues and challenges faced:

• lack of template of previous reference

Solution:

• Referred to older event document and consulted supervisor for format guidance

In order to make sure that everyone involved received precise and understandable program information, I used formal email writing techniques and adhered to communication protocols.

Relation to theory / practical:

• Involved in marketing Preparation and Event Souvenir Planning, taught under Tourism Marketing and Branding for Destinations

Issues and challenges faced:

• Difficulty sourcing appropriate items due to stock limitations

Solution:

• Surveyed multiple vendors and discussed alternatives with the officer-in-charge

Issues and challenges faced:

• Due to unclear questions or language barriers, some tourists were perplexed.

Solution:

• To aid in their understanding, I used straightforward language and illustrations (such as maps and brochures), and I directed complicated enquiries to senior staff.

Issues and challenges faced:

• Some items were missing, and the booth layout needed last-minute adjustment

Solution:

• I communicated with the organizing team to replace missing materials and quickly helped rearrange the booth to ensure a professional display

Relation to theory / practical:

• Involved Tourism Event Logistics, International Tourism Preparation and Cross-cultural Presentation, which related to courses such as Tourism Marketing and MICE Tourism (Meetings, Incentives, Conferences and Exhibition)

Similar to what I learnt in class, I used my practical skills in managing visitor data, providing clear information, and using digital tools.

Issues and challenges faced:

• Some visitors had never used digital brochures or QR codes.

Solution:

• To ensure they continued to receive the correct information, I carefully walked them through each step and provided printed alternatives when necessary.

Issues and challenges faced:

• Making sure the invitation card adhered to formal protocol and had appropriate titles and layout for VVIP guests was a challenge.

Solution:

• I used formal Malay language structure and made reference to earlier official letters. Prior to submission, I also sought input from senior staff members to make sure it adhered to the correct format.

• assisted with hall preparation for the official Girl Guides (Pandu Puteri ) meeting attended by His Majesty the Agong

• helped with seating arrangement according to royal and official protocol

• arranged national flags, official documents, and ensured the space was clean and presentable

Issues and challenges faced:

• Miscommunication at the departure gate and a delay in the airport transfer

Solution:

• coordinated with the airport liaison desk and event transport team.

Issues and challenges faced:

• I had to respond to a few questions because I was unsure of the specifics.

Solution:

• In order to provide the correct response, I sought assistance from senior staff and consulted brochures or internet resources.

Impact:

• Enhanced ability to communicate face-to-face with both domestic and foreign guests

Impact:

• Enhanced ability to communicate face-to-face with both domestic and foreign guests

• Assisted tourists arriving at the airport with quick info about transportation, hotels and nearby attraction

• provided brochures and spoke in English to help foreign visitors

• gained experience in a fast paced frontline customer service environment

• Answering questions about local attractions, culture, weather, and current events.

• Distributing maps, brochures, and travel guides.

• Recommending tour packages, popular dining spots, and accommodation options.

• Helping tourists book hotels, daily tours, or transportation (taxis, buses, e-hailing).

• Assisting with ticket purchases for tourist attractions (museums, theme parks, etc.).

• Arranging and distributing brochures, maps, and promotional leaflets.

• Ensuring sufficient stock of materials and organizing them by destination or category.

• Rearranging displays and maintaining tidiness.

• Ensuring all electronic devices (computers, printers, information screens) function properly.

• Collecting feedback from tourists for service improvement.

• Guiding tourists on procedures during emergencies (lost passports, medical help, etc.).

• Operating touchscreen info displays or digital signboards.

• Recommending cultural events, festivals, or local markets.

• Keeping the kiosk clean and well-organized.

• organising and distributing promotional leaflets, maps, and brochures.

• Answering questions about local attractions, culture, weather, and current events.

• Rearranging displays and maintaining tidiness.

• Helping elderly tourists, families with children, or disabled travelers with information or physical access.

• Giving directions to taxi stands, bus terminals, car rental services, or train stations.

• showcasing distinctive local experiences, such as cultural workshops and eco-tours.

• Displaying flyers or QR codes for affiliated services.

• Recommending cultural events, festivals, or local markets.

• assisting stranded travellers by making recommendations for lodging or other modes of transportation.

• supplying comfort information (food options, nearby rest areas, etc.).

• Handling complaints or inquiries patiently and efficiently.

• Recommending cultural events, festivals, or local markets.

• Assisting with capturing photos or videos for the tourism board’s social media.

• Promoting kiosk services through QR codes or digital campaigns.

• Distributing maps, brochures, and travel guides.

• Recommending tour packages, popular dining spots, and accommodation options.

• Arranging and distributing brochures, maps, and promotional leaflets.

• Answering questions about local attractions, culture, weather, and current events

• Keeping the kiosk clean and well-organized.

• Rearranging displays and maintaining tidiness.

• Rearranging displays and maintaining tidiness.

• Preparing simple daily or weekly reports on kiosk activities.

• Collecting feedback from tourists for service improvement.

• Helping tourists book hotels, daily tours, or transportation (taxis, buses, e-hailing).

• Answering questions about local attractions, culture, weather, and current events.

• Arranging and distributing brochures, maps, and promotional leaflets.

• Providing friendly and professional service to travelers from various backgrounds.

• maintaining an adequate supply of materials and classifying or destination-specifically arranging them.

• Handling complaints or inquiries patiently and efficiently.

• designated to help with a demonstration of a traditional game for a group of 38 ASEAN students visiting the culture centre (Gelanggang Seni).

• assisted in preparing supplies like "congkak" and "gasing" and setting up the gaming area.

• actively involved with the students by outlining the rules of the game, demonstrating how to play, and promoting involvement.