"Leo, thanks for sharing the draft. It’s looking good so far and there are definitely some great ideas in there. One thing we could focus on is improving a few sections like the third section, need to be more specific and conclusion need to be longer, to make it even better. I’m happy to help brainstorm if you would like. Let me know how I can support you!”

question 1.

yes, specific feedbacks on aspects to improve on = key to making the project run smoothly & ensuring satisfaction and clear delivery of message is conveyed through each party.

q2

Yes, vague language can hurt the team morale and productivity as it leaves people to be more confused on what to improve. This can make them feel frustrated, which can lead to time being wasted by trying to guess the next steps. 

Q3

- Be specific: 

  - Provide clear, tangible examples and actionable solutions.

  - Avoid unclear feedback, as it can be more harmful than none.

- Ensure feedback is timely:

  - Address issues promptly to build trust and show investment in the recipient’s success.

- Balance positive and negative feedback:

  - Acknowledge strengths while focusing on areas for improvement.

  - Avoid an overly critical tone.

- Display empathy:

  - Express belief in the recipient’s abilities and capacity for growth.

- Follow up:

  - Acknowledge progress and reinforce positive changes.

  - Foster trust, strengthen relationships, and promote a culture of accountability and continuous improvement.

Aisyah Zahra bt Zainal Abiddin (98011), Karen Leka (86550) Emmyra Christien Anak Frankie (77961), Aleeya Hana Zahirah Binti Mohamad Zahrin (101505)

source:

https://www.indeed.com/hire/c/info/constructive-feedback

https://niftypm.com/blog/constructive-feedback/

https://auroratrainingadvantage.com/articles/providing-constructive-feedback/

https://www.turnitin.com/blog/constructive-feedback-examples-for-students

1. The tone is overly formal. “Dear” is used as a formal salutation in a business setting. It should be more conversational but professional.

2. LinkedIn is more casual yet professional while email is more formal and structured. Secondly, the messages in LinkedIn are shorter and more specific than email.

3. The tone should be relax but keep it professional. It should be friendly, approachable and engaging.

   
   

   Reading materials :

   1. https://www.linkedin.com/pulse/how-write-linkedin-message-get-you-noticed-anthony-stough

   2. https://www.linkedin.com/pulse/10-reasons-why-youre-getting-responses-your-linkedin-m-ed-ma

   3. https://www.linkedin.com/mwlite/messaging/thread/2-MGNkMTFiMmEtMzM1OS00YTFhLWJmZDUtOWVhM2ExODVkZWU5XzAxMA==?trk=conversation-list

   
   

   
   

   Members:

   Ting Zhuo Hui, Angelleen ak Jiram, Siti Nur Madina, Aisya Nabilah

   
   

2) Mohd. Zul Syazwan bin Darman (99833)

3) Farhan Syafiq bin Shaharudin (101686)

4) Nurul Iman Safiyyah binti Saifudin (100665)

Scenario: The Sarcastic Social Media Post

Rewrite

= Just got my exam results. I'm relieved that I passed, but I know I can do better next time.

Follow-Up Questions:

1. Some people might get offended even thought it was not intended to them. It could even lead to conflict and misunderstandings.

2. Sarcasms can make messages unclear on social media, especially for people who don't know you well. They may not catch that you're joking or being real. Sarcasms heavily depends on the vocal tone and your face expression. Without these two, others may not realize your true intentions or meanings which can lead to confusion or misunderstandings.

3. There's no simple "yes/no" answer, as sarcasm's appropriateness online depends on several factors:

Pros of using sarcasm:

· Can be humorous and relatable

· Helps express frustration in a creative way

· Can build community through shared experiences (sarcasm can help people bond over common frustrations or situations)

· Works well for personal/casual social media (referring to platforms and contexts where a more informal, authentic tone is expected)

Cons of using sarcasm:

· Can be misinterpreted without tone/body language

· May come across as unprofessional in formal contexts

· Could alienate people from different cultural backgrounds

· Might be seen as passive-aggressive

· Can be unclear if you're actually joking or serious

Best practice: Use sarcasm selectively and be mindful of your professional image and audience understanding.

Links of reading materials:

https://www.poised.com/blog/getting-over-sarcasm

https://www.psypost.org/the-surprising-connection-between-sarcasm-and-perspective-taking/

https://www.instagram.com/p/C9-xvs5PYPh/?igsh=Ym1sYjhmNGR4OGs2

https://www.psychologytoday.com/us/blog/overcoming-destructive-anger/202202/key-facts-about-sarcasm-that-can-improve-your

Ella's new messsge:

Humor - 'Guess who just overslept for their job interview? This girl! 🤣'

Follow up questions:

1. It could lead to misinterpretation - people think we're making fun of it but the emoji carries different meaning due to meaning evolution like tears of joy and sarcasm which will cause confusion to the reader.

2. Yes, we could type it as "Can't believe I overslept for my job interview huhuhu" - the "huhuhu" represents sadness or disappointment.

3. Can, because we're familiar with each other's tone and way of expressing emotions which makes it easier to decode each other's intentions through texts.

References:

1. https://www.sciencedaily.com/releases/2024/02/240214150229.htm

2. https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2019.02221/full

3. https://everydayspeech.com/sel-implementation/texting-miscommunication-exploring-common-pitfalls-and-how-to-avoid-them/

4. https://consensus.app/results/?q=can%20emoii%20lead%20to%20misinterpretation&pro=on&year_min=2020

Follow-Up Questions:

1. How can emojis create misunderstandings, especially in professional or academic group settings?
Emojis can be interpreted differently depending on the context and individual perceptions. For example, a thumbs-up can mean agreement, but combined with a skeptical emoji like a "face with raised eyebrow," it may seem like mixed signals.In professional or academic settings, emojis can come across as casual or leaving team members unsure of the intended tone or meaning.

2. What guidelines should teams establish about emoji use in group chats?

We should avoid combining emojis that might send mixed signals.

3. How can group members handle misunderstandings caused by ambiguous messages?

We should politely ask for clarification: "I noticed you responded with an emoji, could you elaborate on your thoughts?"

Sources

https://journals.mmupress.com/index.php/jiwe/article/view/848/496

https://news.web.baylor.edu/news/story/2024/more-just-smiley-face-how-emojis-can-affect-communication

https://www.hult.edu/blog/how-does-the-use-of-emojis-and-abbreviations-impact-professionalism-and-individual-reputations-in-the-workplace/

https://www.linkedin.com/pulse/effective-communication-collaboration-colleagues-samuel-olayemi?utm_source=share&utm_medium=member_android&utm_campaign=share_via

Group members

1.Nur Batrisyia Sofiya binti Ashadi (100314)

2.Octovia anak Amat (100721)

3.Emile Wallace (98829)

4.Mohamad Norazwandy Bin Abdul Situ (99740)

1. Yes, people might get confused by our tone and context when we speak, and they might interpret it differently. Other than that, time orientation can also be the problem, they might get a late reply since they live in a different country with a different time zone.

   
   

2. Yes, in the context of language barrier, directness can be use because they might have low vocabulary, and it makes them hard to explain and elaborate their point and context.

   
   

3. Yes, we can use simpler and clearer language, body language, ask for feedback whether they understand what we were talking about, be mindful and be patience.

   
   

References:

1. https://www.researchgate.net/publication/378362932_Addressing_Cultural_Differences_Effective_Communication_Techniques_in_Complex_Organization

2. https://repozitorij.ffst.unist.hr/islandora/object/ffst:4153

3. https://learning.nd.edu/resource-library/principles-and-strategies-for-inclusive-language-in-class-environments/

1. Mohamad Syahmi bin Jasni (99752)

2. Eva Daniellie Segong (98882)

3. Nur Aqilah Farhanna Binti Mohd Hashim (100282)

4. Aini Nazrin Binti Nasrul Hakim (98001)

Alex's new response

"I think we are falling behind with our project😅. Let’s buckle down and get this work done👍"

Follow-Up Questions:

1. How might each team member's background affect their interpretation of digital language?

Chris is mostly confused because of the cultural differences between him and Alex. He is more used to formal and straightforward messages and will take messages seriously as he doesn't always use figure of speech like Alex does. Taylor on the other hand, has a serious approach when it comes to work so making jokes in a sarcastic manner may come across as rude.

2. What strategies can be used to avoid misunderstandings in group chats, especially in multicultural teams?

Use more easy and concise words while also maintaining an informal tone. Using emoji will also help to convey the intent emotion.

Link to Reading Materials:

https://www.quora.com/I-always-have-the-sarcasm-tone-whenever-I-speak-What-should-I-do-so-I-dont-offend-people

https://byjus.com/english/figures-of-speech/#:~:text=A%20figure%20of%20speech%20is,you%20are%20trying%20to%20convey.

https://www.sciencedirect.com/science/article/abs/pii/S0747563221000443

Subject : Clarification of Upcoming Assignment

Dear Professor

I’m Oliver from your class ( class name). I hope this email finds you well. I’m reaching out to you because I’m unclear about some aspects of the next assignment. I would appreciate if you could provide clarifications. Could you please share any tips that could help me better understand the assignment?

Thank you for your time and assistance.

Best regards,

Oliver

Follow-up Questions

1. Yes. The students should adjust their language and tone to show respect and professionalism. This is to value the professor’s authority.

2. Don't use humor for academic email as it can be misinterpreted by the other party without the accompanying vocal tone and facial expressions.

3. General guidelines

   • Clear and relevant greetings

   • Greetings and sign-offs

   • State your purpose

   • Cc: and Bcc: ('carbon copy and 'blind carbon copy')

Source:

https://art.montana.edu/emailetiquette_resources.html

https://drexel.edu/graduatecollege/professional-development/blog/2018/October/12-tips-for-writing-effective-emails/

https://writingcenter.unc.edu/tips-and-tools/effective-e-mail-communication/