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      <title>Dealing with complaints by Anna Rohling</title>
      <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj</link>
      <description>Examples, strategies and expressions for dealing with complaints in the restaurant</description>
      <language>en-us</language>
      <pubDate>2022-02-05 13:43:02 UTC</pubDate>
      <lastBuildDate>2025-08-27 09:57:52 UTC</lastBuildDate>
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         <title> </title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647176</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 13:43:17 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647176</guid>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647295</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 13:43:30 UTC</pubDate>
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      <item>
         <title>Strategies</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647662</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 13:44:08 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647662</guid>
      </item>
      <item>
         <title>adjustment</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030647905</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 13:44:32 UTC</pubDate>
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      <item>
         <title>Listen carefully to the customer.</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648138</link>
         <description><![CDATA[<div>H</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-05 13:44:55 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648138</guid>
      </item>
      <item>
         <title>Deal with the complaint directly.</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648416</link>
         <description><![CDATA[<div>B</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-05 13:45:21 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648416</guid>
      </item>
      <item>
         <title>Stay friendly, don&#39;t get angry or speak to loudly to your customer.</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648703</link>
         <description><![CDATA[<div>G</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-05 13:45:50 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030648703</guid>
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         <title>instance</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030649791</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-05 13:47:37 UTC</pubDate>
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      <item>
         <title>Expressions</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030662124</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-05 14:06:48 UTC</pubDate>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030662777</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 14:07:50 UTC</pubDate>
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      <item>
         <title>Dealing with complaints – a list of expressions</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030671542</link>
         <description><![CDATA[<div>this is a cooperative document</div>]]></description>
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         <pubDate>2022-02-05 14:20:59 UTC</pubDate>
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      <item>
         <title>ranking</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2030759931</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-05 16:13:55 UTC</pubDate>
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      <item>
         <title>Grammar help for adverbs</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2031654343</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-06 17:38:54 UTC</pubDate>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2031655433</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-06 17:39:59 UTC</pubDate>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2031657511</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-06 17:42:05 UTC</pubDate>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034117985</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:14:11 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034117985</guid>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034119327</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:15:04 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034119327</guid>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034120045</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:15:29 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034120045</guid>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034120836</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:16:02 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034120836</guid>
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      <item>
         <title></title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034122082</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:16:44 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034122082</guid>
      </item>
      <item>
         <title>the guest is ...</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034132831</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-07 21:24:44 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034132831</guid>
      </item>
      <item>
         <title>appear professionally, make the guest happy </title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034142021</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-02-07 21:31:43 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2034142021</guid>
      </item>
      <item>
         <title>complaint 2</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039653087</link>
         <description><![CDATA[<div>“Excuse me, I don't have a fork. I can hardly eat my salad without one. But that's not the only thing. Unfortunately, there is also lipstick on my glass." &nbsp;</div>]]></description>
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         <pubDate>2022-02-10 07:27:11 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039653087</guid>
      </item>
      <item>
         <title>complaint 6</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039656004</link>
         <description><![CDATA[<div>"We have been waiting for more than half an hour to be served. The people on the table next to us got their food already – and we arrived at the same time!"</div>]]></description>
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         <pubDate>2022-02-10 07:28:49 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039656004</guid>
      </item>
      <item>
         <title>complaint 1</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039661970</link>
         <description><![CDATA[<div>“Excuse me, on the menu it says that there are croutons in the soup or bread with it. I can't find them, and the soup is not hot, by the way.“</div>]]></description>
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         <pubDate>2022-02-10 07:32:58 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039661970</guid>
      </item>
      <item>
         <title>complaint 3</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039662949</link>
         <description><![CDATA[<div>“I ordered a 'Pinot grigio', not a 'Pinot bianco'. It seems like you don't know the difference between the two."</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/812585220/37c010091caaff1fa0000fa8459e89fe/complaint3.mp3" />
         <pubDate>2022-02-10 07:33:41 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039662949</guid>
      </item>
      <item>
         <title>act sympathetically</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039666355</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 07:36:07 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039666355</guid>
      </item>
      <item>
         <title>act very politely, behave especially sympathetically </title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039667330</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 07:36:50 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039667330</guid>
      </item>
      <item>
         <title>complaint 4</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039672914</link>
         <description><![CDATA[<div>"Excuse me, there is something terribly wrong with my order. I ordered the pasta with spinach. Unfortunately, this meal contains chicken. I am vegan!"</div>]]></description>
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         <pubDate>2022-02-10 07:40:40 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039672914</guid>
      </item>
      <item>
         <title>complaint 5</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039674412</link>
         <description><![CDATA[<div>“Excuse me, could you offer me another table? The table next to us behaves extremely noisy. We would prefer a more quiet place."</div>]]></description>
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         <pubDate>2022-02-10 07:41:37 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039674412</guid>
      </item>
      <item>
         <title>complaint 7</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039676659</link>
         <description><![CDATA[<div>"The wine service was not very professional. Your waitress served me a Californian Chardonnay with my steak. I asked for a regional speciality. This is not what I expected. I will leave a bad review on tripadvisor."</div>]]></description>
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         <pubDate>2022-02-10 07:43:11 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039676659</guid>
      </item>
      <item>
         <title>React sympathetically</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039863152</link>
         <description><![CDATA[<div>A</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:43:48 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039863152</guid>
      </item>
      <item>
         <title>manage the complaint with perception</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039865693</link>
         <description><![CDATA[<div>E</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:45:10 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039865693</guid>
      </item>
      <item>
         <title>contact responsible person and make sure the problem does not happen again.</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039867331</link>
         <description><![CDATA[<div>D</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:46:08 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039867331</guid>
      </item>
      <item>
         <title>reasons</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039878105</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:52:37 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039878105</guid>
      </item>
      <item>
         <title>admit mistakes</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039885685</link>
         <description><![CDATA[<div>F</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:57:07 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039885685</guid>
      </item>
      <item>
         <title>offer solution: replacement, price reduction, something (drink, dessert,...) on the house</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039888591</link>
         <description><![CDATA[<div>C</div>]]></description>
         <enclosure url="" />
         <pubDate>2022-02-10 09:58:57 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039888591</guid>
      </item>
      <item>
         <title>reasons for customers to complain</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039899174</link>
         <description><![CDATA[<div>this is a cooperative document</div>]]></description>
         <enclosure url="https://yopad.eu/p/Reasons_with_customers_complain" />
         <pubDate>2022-02-10 10:05:54 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2039899174</guid>
      </item>
      <item>
         <title>complaint</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2045523671</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-14 06:07:15 UTC</pubDate>
         <guid>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2045523671</guid>
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         <title>apology</title>
         <author>a_rohling</author>
         <link>https://padlet.com/a_rohling/3xemscuuc3zjiwsj/wish/2045523998</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2022-02-14 06:07:32 UTC</pubDate>
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