Internship Daily Log by Mohd Fadzil Bin Abdull https://padlet.com/fadzil_a15a0369/3vglipsbs2hs Created by Mohd Fadzil Bin Abdull (A15A0369) This padlet was created as a daily log for 16 weeks of Internship at Meritus Pelangi Beach Resort and Spa Langkawi. Kindly drop comment or privately email me at fadzil.a15a0369@siswa.umk.edu.my for any respond en-us 2019-02-17 22:54:45 UTC 2025-09-28 10:36:14 UTC hello@padlet.com Day 1: 18 February 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/332180751 Me and my Friends arrived at Meritus Pelangi Resort and Spa, Langkawi at 11.30 am. On this day, we sign up for our internship program with Mr. Barsham Naidu the Trainee Manager here.

We were left at staff cafeteria for a while to have our lunch while Mr. Barsham managing our registration.
An Employee Personal Data form were filled up as reference for Human Resource Department. 

After having our lunch, we were asked to get to the Linen Room accompanied by Mr. Barsham. There, we were fitting for our uniform to be wear during working hours. 3 pairs of uniform were given to each of us.

When we done with our uniform fitting. Mr. Barsham brought us for a short visit at the back ouf the house. he showed to us the :
- ICT Office
- Finance Office
- F&B Office
- Pastry Kitchen
- Main Kitchen 
- Housekeeping room.
and we were taught about  how to use the punch card machine for our working hours check in n check out.

we were introduced to some personnel such as Mr. Mussaidi who have a lot of experience and as our reference for any matters regarding Front Office (FO). Mr. Izam who in charge for Beverage managment such as Bars. Mr. Praba - The Front Office Manager (FOM). 

After the short visit to the offices we were brought to our hostel located next to the resort. we cleaned the room and unpack our luggages. 

We were told by Mr. Basham that our orientation will be starting on the next day (tuesday).

Outcome :
As told by Mr. Basham, our looks and appearance are important, must be kept clean and tidy.
Discipline is a must (we are not allowed to be late at work)
Since we will be in charge at Front office and F&B department, it involve direct contact with customers. therefore, we need to have knowledge about the product and anything regarding what is happening around our working environment.]]> 2019-02-17 23:02:38 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/332180751 Day 2: 19 February 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/345083883 Today All trainee from different school were called to have an eight hours orientation talk. We started at 9 in the morning, end at around 4-5pm. The orientation program was organised by our Trainee Manager, Mr Basham Naidu.

This orietation started with a short ice breaking activity among trainee. 

All Trainee were introduced to almost all Head Of Department (HOD), and were showed about the information regarding the company's stakeholder/shareholder and other related important party . 

In this orientation, we were given a set of printed slide containing information in deep regarding the product offers by the resort such as

- number and type of rooms
- F&B Outlet
- facilities: Gym, Pool and Recreation
- Operation Hour of each facilties and outlet

Apart from that, we were also explained about grooming and attire code during working hour.

After the lunch hour, all trainee were brought to have a walk around the resort so that we can all see the facilties in the resort.

Outcome :
1. Product Knowledge. I know and understand about the product offers by the resort. It is important to those who working in lodging sector to the product first because it will able to help promoting the resort's product.
2. Bonding. The orientation create bond between trainee that will be working together regardless either they are working in same department or not. good relationship among wokers, created positive working environment.
3. First impression is important. A smart and tidy grooming and attire bring positive impression by guest. It reflect the resort image. therefore it is important for all the members of the organisation to show a favourable outlook.



]]> 2019-03-26 03:04:51 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/345083883 Day 3: 20 February 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/345094281 Me and other trainee assemble at the Human Resource Office at 9 in the morning before we were brought to our department/outlet by Mr. Basham.

I was assigned to be working under Food and Beverage Department (F&B) at an outlet called Cba starting from 20 February 2018 until 14 April 2019. Cba is a beachside bar provide both food and beverage to guest. Basically all the menu are western menu.

The operation of Cba are as below:
8:00am - 11:00am - Breakfast Buffet
11:00am - 6:00pm - Ala Carte Lunch Menu
4:00pm - 7:00pm - Tapas
7:00pm - 10:30pm - Dinner
10:30pm - 1am - Drink only

At first, I was introduced to Mr. Qayyum (Mr. Q) a senior peronnel working at the bar. I was explained by Mr. Q regarding my job scope as a waiter. During breakfast, it is a buffer breakfast. basically what i need to do are clear the table when the guest finished their food and set back the table as the other guest will come in.

Entering the lunch hour (11am) i was explained by Mr. Q about the menu offers at the bar and I was taught about how to take order and pass the order to the bartender and kitchen.

I was introduced to Mr. Kuan Yew the Cba manager. Basically Mr. Kuan Yew taught me about my job scope as explained by Mr. Q.

My shift end at 5pm.

Outcome :
1. I learnt about how the system is work. Get myself familiar with the surrounding and the working system. 
2. Product offers at the outlet. I knew in deep about the product such as food and beverage offers at the bar which one of the outlet in the resort.
3. How job assigment really work in real life compared to what I have learnt theoritically in campus. ]]> 2019-03-26 04:10:57 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/345094281 Day 4: 21 February 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/349797852 My shift started at 10am and finished at 6pm. after an hour my shift start, we start clearing the breakfast buffet and setting the table for lunch.

Throughout my day, i have met lot of guest / tourist from different country and background. I served them as learned before, give them the menu, suggest food and drink that suit with their taste, take order and pass the order to the kitchen n bartender. 

Sometime I had a short conversation with guest that asked about the resort facilities and Langkawi as well.

Outcome:
1. I have learned to build my confident in communicating with foreigner, create a good relationship with guest so that they will feel welcome and happy with the service provided.
2. I learned about some menu that is not suitable with some people that come from different part of this world which is important for those who are working in F&B sector.]]> 2019-04-09 05:28:27 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/349797852 Day 5: 22 February 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350228238 Today my shift start at 10am.
Basically, my task are setting the table, take order and clear the table when guest finish eating. 

Today, I start do the linen with one of the staff name Ikmal. Any type of linen including, table cloth, napkin, and other linen used for dinner from the previous night need to be send to the linen room. 

Any linen sent to the room must be count every single piece and well record it in a log book. New linen will be taken and bring back to the bar, the taken linen must be record as well.

Around 4/5pm I with my collegue start setting the table for dinner. the table setting include,
-white table cloth
-cutleries
-napkin
-candle

A short briefing was held before end of my shift. Basically, the manager will explain about number off booked table, and job assignment for dinner. 

My shift end at six.

Outcome:
1. I have learnt that inventory record is important. every in and out item from the outlet must be recorded because inventory checking is important.
2. I have learnt how to set the table for fine dining accordingly. neatness is important because it reflect the resort image.]]> 2019-04-10 05:57:03 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350228238 Day 5: 23 February 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350237282 Same Like yesterday, my shift start at 10 in the morning. This day we have a lot of guest having breakfast plus the we have a group of 45 person with full board guest from Asian Trail Portugal ( The BMW Group).

I was reminded by the Cba Manager Mr. Kuan Yew and Irene (the embassador for Cba) that any guest that come in with orange wristband must be served with different menu from usual. For lunch, they should have a full course lunch starting from Appetizer until dessert. 

The group will be here until end of february.

Outcome:
1. Settle the task one by one and make sure everything perfectly. As the there are many guest in house, it is important to make sure that everything is done perfectly.]]> 2019-04-10 06:47:19 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350237282 Day 6: 24 February 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350265720 Shift Start at 10am untill 6pm.

]]> 2019-04-10 09:04:06 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350265720 Day 7: 25 February 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350269646 My shift start at 10 in the morning until 6 in the evening as usual.

I worked about 1 hour for breakfast that ended at 11am, and the rest of the hour which is 11am until 6pm is for lunch hour and snack.

Throughout my day, I faced few guest who gave comment about the food and some feedback to improve it. 

When we got any comment or complaint regarding the service, food, drink, etc.. we then have to suggest them any other food that could be fit with their taste. Offer them something that can bring pleasure to them.

Outcome:
1. I have learnt how to deal with guest's complaint and improve the service. I start to learn how to communicate and dealing with guest who sometime in angry or moody when the didn't get what they expect.]]> 2019-04-10 09:24:16 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350269646 Day 8: 26 February 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350269872 Rest Day :))]]> 2019-04-10 09:25:11 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350269872 Day 9: 27 February 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350272536 "How To Improve Time of Serving Food and Beverage"

Today I worked in the evening shift, starting from 5pm until 1am. My shift start with one hour rest (5pm-6pm). at 6pm, when all the staff already there, we start the shift with a short briefing by Irene. She explained about the number of reserved table and some specific request from the guest.

Overall, the bar can be devided into 5 section which are section A, B, C, D, and E. Irene then assigned all the staff. I was in charged for the sofa (in D section)

Mostly, the sofa area will be seated by guest who prefer only to have drink especially while waiting for sunset and after dinner until midnight.

Everyday, we discussed one topic from the training form. As for today, the topic is about:
"How To Improve Time of Serving Food and Beverage"

Outcome: 
1. I have learnt to worked effciently and effectively in serving guest.]]> 2019-04-10 09:37:17 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350272536 Day 10: 28 February 2019 fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350274065 2019-04-10 09:45:06 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350274065 Day 11: 1 March 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350288748 My Shift start at 5pm until 1am.

After the break hour, at 6pm all staff assemble and having a short briefing regarding the job assigment. I was assigned at the sofa area.

The guest start slowing down entering the outlet when the dinner hour end at 10.30pm.
starting from 10.30pm until 12.30, the guest came just for having drink.

Meanwhile, the staff including me have to set up the table and the bar for breakfast on the next day. 

Last call were made at 12.30 and then we start clearing all the glasses left by guest at all section.

My shift end at 1am.]]> 2019-04-10 10:59:31 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350288748 Day 12: 2 March 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350292316 Shift Start at 5pm and end at 1am]]> 2019-04-10 11:05:40 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350292316 Day 13: 3 March 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350294186 "How To Set Up Dining Table"

Today training form topic is about how to set up dining table.

I was taught by senior staff about how to set the a fine dining table. For dinner, a napkin will be fold into rectangle shape in will be put in between knife (right side) and fork (left side) and a BB plate placed next to the fork.

When the guest sit, I have to unfold the napkin, make ot triangle in shape and place it on the guest lap.]]> 2019-04-10 11:13:57 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350294186 Day 14: 4 March 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350295846 Today, my shift start at 5pm until 1am as usual.

At this moment, I am not really familiar with some of the food and beverage offers at the bar. There was a little bit dificulties for me to take order and answer any question from guest regarding food and beverage. 

Therefore whenever I have a chance, I take time to study the menu.

Outcome:
1. Well understand and well know about the product offers by the bar is important because most guest will ask for suggestion, and some of them might ask about alternative food they can have especially when the guest is allergic or vegetarian person. ]]> 2019-04-10 11:21:34 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350295846 Day 15: 5 march 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350372648 Rest Day :))]]> 2019-04-10 14:24:24 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350372648 Day 16: 6 March 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373040 Shift Start at 5pm and end at 1 am.]]> 2019-04-10 14:25:09 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373040 Day 17: 7 March 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373376 Shift Start at 5pm and end at 1 am.]]> 2019-04-10 14:25:45 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373376 Day 18: 8 March 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373843 12noon 8pm]]> 2019-04-10 14:26:31 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350373843 Day 19: 9 March 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350375343 Shift start at 5pm end at 1am 
"Top 14 Food Allergies"

This day, based on the training form, we discussed about the same topic from the previous day which is "Top 14 Food Allergies".
It is important to keep remind among the personnel about food allergies because it involve guest health and life

]]> 2019-04-10 14:29:24 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350375343 Day 20: 10 March 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350378863
"How to Unfold Napkin: Service Sequence"

Today my shift start at 5pm and end at 1am.
Overall, base on the training form, the practice today is about the service sequence.

In F&B, the service start at the front of the outlet with a Hostess get a table for guest. The waiter then seated the guest and unfold the napkin, maki it triangle in shape and then place the napkin on the guest lap.

After that, the waiter have to give the menu book to the guest, take the guest order and past the captain order to the kitchen, cashier and bartender.

Their order then will be serve course by course starting from appetizer, soup, main course, and dessert.

Make sure the the guest sign their check or settle their bill before leaving.

Overall, I have learnt in deep about a proper fine dining service sequence..]]> 2019-04-10 14:36:21 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350378863 Day 21: 11 March 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350379574 Shift start at 5pm and end at 1am

]]> 2019-04-10 14:37:49 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350379574 Day 22: 12 March 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350380006  
Off day :))]]> 2019-04-10 14:38:40 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350380006 Day 23: 13 March 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350381448
Today I learnt about how to take out the inventory base on the listed item necessary in the bar. 

I assisted Ikmal the senior staff to pick up several item. basically, all the item taken must only base on the listed item signed by the bar manager, any in and out item must be recorded.]]> 2019-04-10 14:41:20 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350381448 Day 24: 14 March 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350382103 Today my shift start at 5pm and end at 1am.
As usual, I was assigned to the sofa area. I have to take order and bring the order to the guest.

Today I start learn how to make call to other kitchen to order some food that not available at the bar (the cheese cake for dessert) and pick up the food from other kitchen.]]> 2019-04-10 14:42:41 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350382103 Day 25: 15 March 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350383100 Shift start at 5pm end at 1am]]> 2019-04-10 14:44:55 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350383100 Day 26: 16 March 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350383992 Shift start at 5pm end at 1am]]> 2019-04-10 14:46:47 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350383992 Day 27: 17 March 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350385875 Today, my shift start at 10am and end at 6pm. However I need to stay back for overtime as the bar will be having a function.

The dinner were handled by Mr Lon and assist by a senior staff name Aiman or also known as Abang Jo. 

At 7pm I went to the beachfront, fold few napkin, light up the candle, and fill the goblet with water. around 8pm the guest start coming having their dinner.

I was assigned by Mr Lon to clear the table whenever the guest finish eating. around 11pm, the guest start leaving the venue.

Then..Me, Abang Jo and Mr Lon start clearing all the set up. All stuff were stored in a store room. Everything is settle at 1am.

Outcome:
1. I have learn about teamwork. If together we do it, then everything become easier and settle fast. 😊]]> 2019-04-10 14:50:25 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350385875 Day 28: 18 March 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350388326 "How To Recover Guest Complaint"

Base on the training form topic this day we were discussing about the way to recover guest complaint. According to what was explained by Mr. Lon

It is a nature in service sector to get complaint from guest because different people come with different perspective. 
Particularly in F&B, the cause of complaint my be vary. 

Some people getting mad due to a long waiting time for their food. Some might get moody because their food is not as expected. Hungry make the feeling even more worst.

Therefore, there are few way/step to recover their complaint:
1. Start with a sincere apologize to the guest. State that you're really sorry for what had happened.
2. Offer them something as a return to cheer them up or to cool them down. some offer can be made are:
- free drink since they are waiting for too long
- offer to change to a new food if what they are having is not met with their taste.
3. Speak politely.

base on this discussion today and with my real experience at the bar, I have learnt a lot in handling  and recover guest complaint. :)]]> 2019-04-10 14:54:59 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350388326 Day 29: 19 March 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350390859 Rest Day...]]> 2019-04-10 14:59:53 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350390859 Day 30: 20 March 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350666788 Shift Start at 5pm end at 1am]]> 2019-04-11 07:36:56 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350666788 Day 31: 21 March 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350669800 "How To Setup Cutleries According to Food Order"

Based on the training form topic, today I have learnt about how to set up the cutleries base on the food ordered by guest.

Usually the table was set with a pair of table knife and table fork along with bb plate and a napkin. However when the guest order food that not necessary to use knife like the pasta, we need to change the knife with table spoon. Plus, when the guest order dessert, it must be served along with dessert fork.

Apart from that, the cutleries set up for romantic dinner is different from the usual set up. The table for romantic dinner have complete set of cutleries starting from the Appetizer fork, soup spoon, main course (usually using the steak knife and table fork) and dessert fork as well. 

This topic, make me learnt more about setting up a fine dining table. 

]]> 2019-04-11 07:49:47 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350669800 Day 32: 22 March 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350670845 My shift start at 5pm.

Today, the restaurant start getting bussier than usual due to high room occupancy, checked in by few groups from the Langkawi Internatiol Marine and Aerospace (LIMA) Exhibition. 

Most of the guest have a drink after dinner until midnight.

my shift end at 1am.]]> 2019-04-11 07:54:36 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350670845 Day 33: 23 March 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350671159 Shift start at 5pm and end at 1am

Today I start practice to use the credit card device.

Despite of using cash as payment method, guest also prefer to pay using credit/debit card. Before this, I do not know how to use the device and it became a problem for me because whenever I bring the bill and the guest want to pay by card, then I need to look for a senior staff to it for me. So, the guest have to wait once again.

Gratefully, tonight I was taught by Hafizi (Gee, the bartender) about how to use the device. And now I know how to use it.. Thanks Gee. :D]]> 2019-04-11 07:55:59 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350671159 Day 34: 23 March 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350672818 My Shift start at 5pm and end at 1am.]]> 2019-04-11 08:04:35 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350672818 Day 35: 24 March 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350673984 "Service Sequence: Clear extra table setting"

Today training form is about - Service Sequence: Clear extra table setting.

Base on this topic, I have learnt about clearing the extra table setting. Usual, we already set up the table for 2 person, 4 person or 6 person. Sometime a group of guest with only 4 person will be sitting at the table with 6 set up. Therefore, the extra two (2) setup must be remove from the table. ]]> 2019-04-11 08:11:57 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350673984 Day 36: 25 March 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350676307 My shift start at 10am and end at 6pm]]> 2019-04-11 08:22:51 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350676307 Day 37: 26 March 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350676536 Shift start at 10am and end at 6pm]]> 2019-04-11 08:23:58 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350676536 Day 38: 27 March 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677047 Today, the resort was checked in by DYMM Tuanku Sultan Kedah. We set up a special area for Tuanku at the restaurant.]]> 2019-04-11 08:26:32 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677047 Day 39: 28 March 2019 (Thurday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677310 Today, my shift start at 10am and end at 6pm. However, I have to stayback for overtime until 11pm]]> 2019-04-11 08:27:59 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677310 Day 40: 29 March 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677744 Rest Day.. :))]]> 2019-04-11 08:30:26 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350677744 Day 41: 30 March 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350682709 "Earth Hour Beach Party"

Today we are celebrating the Earth Hour as showing our support toward saving the earth from green house effect as encouraged by the WHO. 

The tables was arranged at the garden area. at 8.30pm, all the light was switched off for one hour until 9.30pm and only candles were used. 

The band were playing acoustic song. and overall guest also support with positive respond from them. 

Outcome:
1. As a company, we must not only focus on profit but at the same time must contribute back to society and world. ]]> 2019-04-11 08:53:14 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350682709 Day 42: 31 March 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350683490 "How to Explain Vegetarian Option from The Menu"

Today, the training form topic is regarding vegetarian guest. Some guest are vegetarian and, however only few menu listed that available for vege guest. Therefore, some guest want to customize their food. 

The guest can customize their food, however it depends on chef and kitchen recipe either they can make it or not because sometime the ingredients as request by the guest is available in the kitchen or not. therefore, it is encouraged for me to ask the chef first whenever the guest have special request. 


]]> 2019-04-11 08:56:15 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350683490 Day 43: 1 April 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350686339 Shift start at 5pm and end at 1am.]]> 2019-04-11 09:09:47 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/350686339 Day 44: 2 April 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366565761 Rest Day..]]> 2019-06-09 15:36:03 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366565761 Day 45: 2 April 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366566360 "How wine is Served"

On this day, I was taught theorytically by Miss Irene about how to serve wine.
There are few steps involve in serving the wine (by bottle) to guest. 
1. Ensure the type of wine.
2. Put the wine bottle in a bucket of ice (white wine only, not for red)
3. Show the wine bottle to the guest who order the wine.
4. pour a small amount of wine in the wine glass, let the guest have a taste first. when the satisfied...
5. Start serving the to the other members.

Outcome.

1. i have learned that. Everything in serving have proper way and step that must be follow in order to make sure the operation is run based on SOP.]]> 2019-06-09 15:44:21 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366566360 Day 46: 3 April 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366566916 "How to ensure guest satisfaction."

The training topic today is about how to ensure guest satisfaction.
As a way to make sure the service is well delivered, it is important for us as a service provider to make sure that guest is satisfy with the service.

According to miss Irene, there are few ways can be use to ensure guest satisfaction
1. we must concern about guest needs and wants. make sure the food and beverage is meet their exepectation by asking the properly either they like or not. if not, offer something new that might help in fulfulling their wants.
2. Make sure that the order is correct as their asked during the order was taken. before sending the food to them, asked the chef once again for confirmation. this will prevent mistake as the food arrive to the guest.]]> 2019-06-09 15:52:14 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/366566916 Day 47: 4 April 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367109697 Shift starts at 5pm until 1am

I was assigned to take care of D section of the bar. Most guest came and seat at the area for having tapas and enjoy sunset.

I have to take order and send the drink to guest.]]> 2019-06-12 07:17:36 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367109697 Day 48: 5 April 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367322093 Today my shift starts as usually 5pm until 1am.

Before the dinner start at 7, all staff include me had a short briefing. in the briefing, we were explained about the current offer and voucher given to guest. every guest that show a Dining Voucher before ordering, they're entitled for 20% less for the food they had. 

Every copy of receipt with discount must be kept for manager/ supervisor to be used for financial report.

Outcome:
1. I have learned about the important of giving offer/discount to customer in running business.
- in this resort, during low occupancy, the sales will be dropped plus, not all in house guest will have their breakfast, lunch, dinner at the hotel outlet, some of them prefer to dine outside. therefore, by giving them discount or voucher, this will encourage guest to dine at the resort's outlet instead of going out. discount give customers value. this will prevent the sales from keep on dropping. Discount also plays important roles in sustaining sales.]]> 2019-06-13 04:29:10 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367322093 Day 49: 6 April 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367519363 Shift starts at 5pm end at 1am]]> 2019-06-14 02:09:32 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367519363 Day 50: 7 April 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367719761 My shift starts at 5pm end at 1am

I was in charge for the D section. I need to escort guest to their table, allocate free table for the guest and take order and deliver their order as well.

We had a group of 40 person having full course meal. the C section are close for guest.

Since it was a full course meal, 4 person were incharge. after the guest finish with the meal, the next meal will come. 

All the process run smoothly. ]]> 2019-06-15 18:42:14 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367719761 Day 51: 8 April 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367719932 Rest Day :))]]> 2019-06-15 18:44:34 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367719932 Day 52: 9 April 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367720671 My shift starts at 3pm and end at 11pm.

When I enter for working. i need to wipe cutleries and arrange it accordingly. around 4.30pm, me and Miss Irene start setting the table for dinner at the deck area 

as it sky getting dark, I was asked by miss irene to light up the candle for the table.

After finish setting the table, a short briefing was held lead by miss irene. The meeting discuss about dinner reservation, and any update from other outlet within the resort]]> 2019-06-15 18:55:01 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367720671 Day 53: 10 April 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367720965 Shift start at 5pm until 1am

I was assigned to become food runner during dinner. Bassically, what i need to do was deliver the food from the kitchen to the guest. 

outcome:
I have learn to work fast and right. I have to make sure the food send is right because not all food is suitable with the guest.some might have allergic reaction.]]> 2019-06-15 19:00:45 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367720965 Day 54: 11 April 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367721029 Shift starts at 5pm end at 1am]]> 2019-06-15 19:02:12 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367721029 Day 55: 12 April 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367729824 My shift start like usual which is 5pm and end at 1am,

On this day, the training form is about how do napkin folding and to choose the most suitable napkin folding type according to the meal served.

According to Mr. Hasmirun the banquet manager, folding a napkin on dining table is not just a fold, it is a form of art in decorating dining table.

Suitable napkin folding type, makes the table not to over decorated.

Outcome:
I have learn that, art is part of setting dining table.]]> 2019-06-15 21:42:11 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367729824 Day 56: 13 April 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367730070 On this day, the bar is quite busy since we were at the high occupancy rate. Most guest came from Japan and China.

I became dificult for my colleague and I to communicate with them when most of them cannot speak english. 

Device like smartphone were used to translate their word. 

Outcome:
Based on this situation, I have learn that language can also become a barrier in delivering service. missunderstanding may occur that can cause guest disatisfaction]]> 2019-06-15 21:47:42 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367730070 Day 57: 14 April 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367731970 This my shift start as usual 5pm - 1am.

during dinner,I was assigned to take care of the sofa area. most guest who were sitting at the area were only having drink. the area becoming more crowded when the guest already finish having dinner.

I need to make sure all guest get what they order.]]> 2019-06-15 22:30:37 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367731970 Day 58: 15 April 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367731999 Rest Day.. :)]]> 2019-06-15 22:31:46 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367731999 Day 59: 16 April 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367732152 On this day Miss Irene taught me about how to prepare the face towel for guest.

The towel need to be soak in cold water and perfume. then it will be rolled and store in freezer. the face towel will be given to guest when they finish having dinner.

]]> 2019-06-15 22:35:05 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367732152 Day 60: 17 April 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367733340 My shift starts at 5pm until 1am

Today the staff from previous shift do not have time to set up table for dinner due to high occupancy and caused the bar to be full. We set up the dinner table a little bit late than usual.

It is a common thing happen here when the room occupancy rate is high, the bar will get busy. ]]> 2019-06-15 23:05:41 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367733340 Day 61: 18 April 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367735216 Today, I was assigned to join the banquet team. there was a dinner for 160 pax and the venue is at the Grand Ballroom.

Before the event start, I have to soak the cutleries in hot water and wipe it all. After that, the cutleries will be arrange according to its type.

then, all the cutleries will be use in setting the table.

During the event, I need to clear guest plate and refill the water in guest goblet once it was empty.

After the event, We all have to take off the table cloth and chair cover and send ut to the linen room.

I have learnt how to serve in a big event.]]> 2019-06-15 23:59:11 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367735216 Day 62: 19 April 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367736506 Today. my shift start as usual 5pm until 1am.

The shift start with short briefing, we all then get to our assigned area. 

shift end with clearing and closing. apart from that,we also have to do preparation for buffet breakfast the next day]]> 2019-06-16 00:30:36 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367736506 Day 63: 20 April 2019 (sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367741660 Shift start at 5pm until 1am

oN this day I was assigned as a food runner. I have to deliver the food ordered by the guest to their table.

As the restaurant getting full , the bar is getting bussier. Food must be send faster to prevent from cold and it lost the quality.

It is important to take care food quality to he served to guest.]]> 2019-06-16 02:40:49 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367741660 Day 64: 21 April 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742054 Shift start at 5pm end at 1am]]> 2019-06-16 02:49:33 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742054 Day 65: 22 April 2019 (tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742085 Rest day :))]]> 2019-06-16 02:50:34 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742085 Day 66: 23 April 2019 (wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742937 On this date, my shift starts at 10 in the morning until 6pm.

Basically, what I need to do is clearing guest plate and re set up the table. 

When breakfast session is done, I need to bring the linen cloth to the linen room.

my shift end at 6pm]]> 2019-06-16 03:15:16 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367742937 Day 67: 24 April 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743200 today, the training for is about greeting guest.

I was taught by miss irene about how to greet and build a short conversation with guest.
having conversation with guest will less likely to complain after a nice conversation had between each other .

Therefore, it is important to creat a good relationship with guest and not just focusing on job scope.]]> 2019-06-16 03:24:35 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743200 Day 68: 25 April 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743353 today. my shift starts from 10am until 6pm. 

I requested from the restaurant manager for going out to Muslim Friday Prayer.

After came back from praying, then i need to do cutleries preparation for dinner. All i need to do was washing and wiping the cutleries.

After all the cutleries well wiped, I need to be arranged neatly.

My shift ended at 6pm]]> 2019-06-16 03:29:05 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743353 Day 69: 26 April 2019 (saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743446 This weekend, most guest coming in the restaurant were among outsiders]]> 2019-06-16 03:31:41 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743446 Day 67: 27 April 2019 (sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743633 On this date, miss irene asked me either I want to stay for another one week or not since the I will be moving to Front Office department in few days left and at the same time the bar is lack of staff at the moment.

Therefore, I decided to stay for another few days at the outlet. 

I will be moving to front office department on 5th of june]]> 2019-06-16 03:36:48 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743633 Day 68: 28 April 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743822 My shift starts at 10am until 6pm.

Today, the room occupancy rate is start decreasing to >60% since the ramadhan season for muslim is coming soon.

What I was told by senior staff, usually tourist will avoid from visiting Malaysia during fasting month because it is dificult for them to get foods and some entertainment are closed as one of government rules. 

Lack of guest make the sales dropping, therefore, the managment starts doinh promotion and giving discount voucher to guest as a way to encourage dining at our outlet.]]> 2019-06-16 03:42:06 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743822 Day 69: 29 April 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743858 Rest day :))]]> 2019-06-16 03:42:50 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743858 Day 70: 30 April 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743964 This day, occupancy start dropping to less than 50%.

Most of the time, there is nothing to do since all the task given had been settle. 

My shift starts at 10am until 6pm.

]]> 2019-06-16 03:46:10 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367743964 Day 71: 1 May 2019 (Thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367744271 Public Holiday - Labor Day]]> 2019-06-16 03:47:19 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367744271 Day 72: 2 May 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367744413 On this date, I was scheduled to be working for morning shift. My shift starts at 7am until 3pm.

What I need to do is, opening the blind, rearrange back all the sofe to its actual position, and boiled the milk for coffee and tea.

The breakfast start serving at 8am. when the guest coming, I have to take note their room number for room charge.


]]> 2019-06-16 03:51:10 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367744413 Day 74: 3 May 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367747887 Today, I was working from 7am until 3pm.

Starting with opening the restaurant and do the clearing during breakfast.

After the breakfast session finish,
I send all the line cloth to the linen room for cleaning.

A new set of line cloth were taken to replace the use one.

I need to fold all the napkin that will be use for dinner.

]]> 2019-06-16 05:17:51 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367747887 Day 75: 4 May 2019 (sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748573 I was scheduled to be working on evening shift starting from 5pm until 1am

There were only few guest enter restaurant since low room occupancy (>40%)

Therefore, staff fill the time by doing cleaning and rearrangi old stuff at the station.

During midnight, we start do the closing.]]> 2019-06-16 05:37:35 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748573 Day 76: 5 May 2019 (monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748609 Public Holiday - 1st Ramadhan]]> 2019-06-16 05:38:20 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748609 Day 77: 6 May 2019 (tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748627 Rest day :)]]> 2019-06-16 05:38:46 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748627 Day 78: 7 May 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748833 Today is my first day working in front office department.

I've met Mr. Praba who is the Front Office Manager. He passed me to a senior staff named Nelsom to brief to me about my job scope at the beginning.

I was taught to greet arriving guest, take out the guest luggage from trunk, bring it to the disgnated area, tie all luggage together to avoid it mix with other guest luggage. And then I need to pun on tag to the bag along with writing the guest name and number of luggage on the tag.

On my first day, my shift starts at 10am end at 6pm.]]> 2019-06-16 05:44:11 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748833 Day 78: 8 May 2019 ( Thursday ) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748980 Today is my second day at Front office. I was assigned to be a bellman. Basically what I need to do is greet arriving guest, take their luggages and brought to the designated area. 

Apart from that. i also have to escort guest to lounge and seated them. The check in process will be settle at the lounge and not reception counter.]]> 2019-06-16 05:47:31 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367748980 Day 79: 9 May 2019 ( Friday ) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749092 My shift starts at 10am until 6pm.

 On my third day, I was taught by senior how to aske for passport from guest and how the scan the pasport as the detail will be used for the hotel reference.

On this day, I was taught verbally about how the check in process take place. I do not have any authority to do check in yet.

So, At this moment, i just learn through observation or by asking to the senior staff. 

 My shift end at 6pm ]]> 2019-06-16 05:50:59 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749092 Day 80: 10 May 2019 (saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749233 My shift is the same like the previous day.
10am - 6pm

On this day I was taught by Duty Manager about how the front office system is working and how they use the computerize system in arranging room for guest. 

Overall, I can see roughly how the system working.]]> 2019-06-16 05:54:02 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749233 Day 81: 11 May 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749477 On this date,  I was allowed to follow a senior staf name Reeta to do check in.

Base on my observation, I could see the important thing that must be take care of during check in. 
1. Collect Room payment
2. Collect tax payment
3. Jot dowm guest's credit card number for our reference

This three details is important. any mistake regarding this things, we have to pay by oiur own.]]> 2019-06-16 05:58:03 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749477 Day 82: 12 May 2019 (monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749643 On this date, we received a group of 44 guest from China. 

When a group come for check in, the check im process will be done at the Cenag Hall since the large number can cause the lounge be too crowded. 

After that, I need to escort the group to their rooms since the buggy is not enough to bring them all at one time. if they wait, then its gonna take long.

My shift ended at 6]]> 2019-06-16 06:02:06 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749643 Day 83: 13 May 2019 (tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749671 Rest Day]]> 2019-06-16 06:02:57 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749671 Day 84: 14 May 2019 (wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749725 As usual, my shift start at 10 until 6pm.

My job scope is as a bellman.
I in charge for waiting for guest arrival, greet them and take care of their luggage]]> 2019-06-16 06:04:24 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749725 Day 85: 15 May 2019 (thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749843 today, I was allowed to do check in with senior staff assist me.

At the first time, I was quite trembling since I was afraid if there any mistake i will do. however thanks to Reeta because she assist me nicely and able to make me understand the whole process.

my shift end at 6pm]]> 2019-06-16 06:07:45 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749843 Day 84: 16 May 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749980 On this day, only 24 guest will be check in. Currently, the room occupancy rate is low approaching 30%.

Therefore every check in was did by senior staff because there no rushing in doing it.

]]> 2019-06-16 06:10:21 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367749980 Day 85: 17 May 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750057 My shift starts at 10 and end at 6pm. my job scope is as usual, 

I need to greet arriving guest, take care of their luggage, escort them to lounge, and the senior staff will handle the check in process]]> 2019-06-16 06:12:19 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750057 Day 86: 18 May 2019 (Sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750066 My shift starts at 10 and end at 6pm]]> 2019-06-16 06:12:46 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750066 Day 87: 19 May 2019 (monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750178 Today we will be having a VIP guest from indonesia.

As told by the duty manager, I need to remember the guest name, And their check in process must be made inside the Meritus Club since they are  special guest.

The staff from Pelangi Spa waiting at the lounge to give a welcoming massage to the guest.

My shift ended at 6pm]]> 2019-06-16 06:15:31 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750178 Day 88: 20 May 2019 (tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750195 Rest Day ]]> 2019-06-16 06:16:07 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750195 Day 89: 21 May 2019 (wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750263 On this day, the duty manager give authority to me for doing check in process by my own.

since it was my first time, there many things that i still do not know in handling guest requirement.

]]> 2019-06-16 06:18:18 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750263 Day 90: 22 May 2019 (thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750347 My shift starts at 2pm and end at 10 pm.

entering for work at this hour, usually most guest already check in. therefore only few left. If there is no check in, I will to stand by for any guest who will come.]]> 2019-06-16 06:20:38 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750347 Day 91: 23 May 2019 (Friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750407 I start doing check in by my own since I already have authority to do it.

However at the end of the process I still have to show the registration card to duty manager for recheck.

Today, only few guest will be check in. the occupancy is at low rate.]]> 2019-06-16 06:22:50 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750407 Day 92: 24 May 2019 (saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750488 On this day I was informed by Mr. Praba that on the next day, I need to be in Ballroom and help the banquet team since the team are lack of staff.

For today. my job scope is as usual, greetings and do check in process for arriving guest]]> 2019-06-16 06:25:07 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750488 Day 93: 25 May 2019 fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750593 On this day, I do not working at front office however I was assigned to be working in Ballroom. 

There was a "Majlis Berbuka Puasa" held by a group of a company. What i need to do is, serving and clearing the table when guest finish their meal.

My shift ended at 11.]]> 2019-06-16 06:28:43 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750593 Day 94: 26 May 2019 (Monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750662 Today, I get back to the front office department. numbers of check for today is quite high compared to previous day which 48 rooms.

I feel really happy to have chance for helping the senior stafd do the check im proces.]]> 2019-06-16 06:31:03 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750662 Day 95: 27 May 2019 (Tuesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750681 Rest day :)]]> 2019-06-16 06:31:48 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750681 Day 96: 28 My 2019 (Wednesday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750779 On this day, I once again have to be in an event at the grand ballroom.  the event is lead by Datuk Rosniaida a well know person in Langkawi. 

They were having "Majlis berbuka puasa" with all the Meritus Pelangi Staff.


]]> 2019-06-16 06:35:34 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750779 Day 97: 29 May 2019 (thursday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750857 My shift start at 3pm until 11pm.

Usually when I enter for working at this hour, there is no more guest checking in because guest will come at early hour for check in.

when there is no check in anymore, I just have to stand by the entrance. waiting for any guest that probably will show up]]> 2019-06-16 06:37:59 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750857 Day 98: 30 May 2019 (friday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750892 My shift start at 8 and end at 4pm.

]]> 2019-06-16 06:38:53 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750892 Day 99: 31 May 2019 (Saturday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750971 Today, I handle a guest from Saudi Arabis. I have to call and make information to housekeeping department for special request regarding room decoration for honeymoon.

Apart from that, I also assist the guest to their room and show them all the facilities available in the room]]> 2019-06-16 06:41:36 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367750971 Day 100: 1 June 2019 (sunday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751018 My shift start at 9 and end at 5pm. 

I did check in process for few guest and brought their luggage to the room since their room is juat nearby the lobby. therefore no buggy will be provided.]]> 2019-06-16 06:43:05 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751018 Day 101: 2 june 2019 (monday) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751038 Replacement Rest Day]]> 2019-06-16 06:43:35 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751038 Day 102: 3 June 2019 fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751092 Public Holiday - Claimed from Wesak Day]]> 2019-06-16 06:44:17 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751092 Industrial Training Report fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751235 Here is the attachment for my overall Industrial Training Report]]> 2019-06-16 06:47:24 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751235 Form F (Front Office Department) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751769 Below is the attachment for Form F from front office Department.]]> 2019-06-16 07:02:08 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367751769 Form B (1) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752845 Below is the attachment for Form B]]> 2019-06-16 07:24:51 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752845 Form B (2) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752892 Below is the attachment for form B (2)]]> 2019-06-16 07:25:42 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752892 Form B (3) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752954 Below is the attachment for form B (3)]]> 2019-06-16 07:26:57 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367752954 Form B (4) fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367753011 Below is the attachment for Form B (4)]]> 2019-06-16 07:28:33 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367753011 Industrial Training Final Report Video Presentation fadzil_a15a0369 https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367756931 Here is the the link for my Industrial Training Final Report Video Presentation ]]> 2019-06-16 08:49:32 UTC https://padlet.com/fadzil_a15a0369/3vglipsbs2hs/wish/367756931