https://padlet.com/eddiesoncerna/3v53iygstz4m Made with a wish on a star en-us 2019-02-27 03:07:20 UTC 2019-06-04 23:37:56 UTC hello@padlet.com eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335742943 2019-02-27 04:18:51 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335742943 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335749142 2019-02-27 05:00:36 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335749142 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335750172 Hi ,

Thank you for providing a photo and more information about your issue. 

I understand you would like to request a replacement for the shoes you received. Please be advised that a replacement is not the best option in this matter since we'll have to wait for the store's confirmation, then you'll have to wait for 30 days for the replacement to arrive, and also we can't guarantee that the issue with your item won't happen again. 

At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund.”

If you don’t reply before July 09, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-02-27 05:07:48 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/335750172 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/336267809 Hello Demetria,

Thank you for contacting Wish.

I'm sorry to hear about the trouble with your item. Can you please elaborate the reason for your request? We just need more information in order for us to provide an appropriate resolution for the issue with your item.

We appreciate your patience and look forward to hearing back.

Eddieson 
Wish Customer Support]]> 2019-02-28 06:07:52 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/336267809 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338224728
Thank you for contacting Wish.

I’m sorry to hear that you weren’t satisfied with the quality of this item. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before June 01, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-06 03:23:52 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338224728 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338240929 Thank you for contacting Wish.

I'm sorry to hear that your item was damaged. To better assist you, may you please kindly upload a full image showing the item and the details of  the damage area. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate that the item is damage, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your patience and look forward to hearing back.

Eddieson 
Wish Customer Support]]> 2019-03-06 05:17:34 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338240929 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338649354 Thanks for providing more information about your issue. We appreciate your feedback.

I'm sorry to hear that this item did not fit. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before April 27, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-06 23:00:32 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338649354 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338672150 Thank you for contacting Wish

I'm sorry to hear that this item didn't turn out the way you expected it to be. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-07 01:00:41 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338672150 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338675538 Thank you for contacting Wish.

I'm sorry to hear that you received an empty package. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 22, 2019,  we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-07 01:17:14 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/338675538 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341169456 2019-03-14 04:32:57 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341169456 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341560608 Thanks for providing more information about your issue. We appreciate your feedback.

I'm sorry to hear that you received 5 instead of  6 items. At this time, the resolution I’m able to offer you is a full refund for the missing item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before March 09, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-14 22:31:54 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341560608 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341941034 Thank you for contacting Wish.

I'm sorry to hear that this item didn't match or look as described in the product listing. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before April 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-15 21:49:37 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341941034 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341946452 Thank you for contacting Wish.

I'm sorry to hear that you received an incorrect item. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 24, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-15 22:43:15 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341946452 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341961135 Thank you for contacting Wish.

I'm sorry to hear that your item has missing parts. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-16 01:40:19 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341961135 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341968946 Thank you for reaching us out.

I'm sorry to hear that this item didn't work or look as explained in the product description. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 22, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-16 03:50:04 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341968946 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341973430 Thank you for contacting Wish.

I'm sorry to hear that this item was damaged. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 18, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-16 05:12:12 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/341973430 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346348101
Hello BARBARA,

Thank you for writing back to us.

I apologize for this inconvenience. Kindly understand that we can not proceed to the next step of the process without the required photo we needed to provide an appropriate resolution for your request. As I've stated above, we need your help by providing us with the photo of the actual item you received.
 
You can attach an image by clicking 'Attach a photo' at the bottom of this message.

I’ll look out for your reply but please let us know if you have any other questions.

Eddieson 
Wish Customer Support]]> 2019-03-28 21:23:01 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346348101 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346351289 Thank you for contacting Wish.

I'm sorry to hear that you received an incorrect size of your order. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 06, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson 
Wish Customer Support]]> 2019-03-28 21:40:06 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346351289 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346833173 Hello Nadia,

Thank you for contacting Wish.

I'm sorry to hear that this item didn't fit. We appreciate the photo you have provided. However, we are having difficulties to verify it. Kindly resend another photo of the entire actual item you received - from top to bottom. So that we can proceed to the next step of the process and get this resolved for you. As soon as we received the required photo, we'll move this process forward as quickly as possible.
We appreciate your patience and look forward to hearing you back.

Eddieson 
Wish Customer Support]]> 2019-03-30 23:34:49 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/346833173 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/349301502 2019-04-07 21:20:14 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/349301502 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/349325655 2019-04-08 00:45:28 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/349325655 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/350596957 Thank you for writing us back.

I understand that you received a broken item. As we have already offered you a refund, kindly confirm if you agree on our refund offer by replying with the statement : 

"Yes, I accept a refund"

If we can confirm your agreement with the offer we can proceed with the refund as soon as possible.

We appreciate your help and look forward to hearing back from you.

Eddieson
Wish Customer Support]]> 2019-04-11 00:45:34 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/350596957 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/350599851 Thank you for trying to locate your package.

I understand that you have contacted the post office for your missing package. With this we would like to request for a proof or documentation that you didn't receive your package. After we received the proper documentation for this missing package, we would gladly offer you a refund for this item, as we don't want our valued customers to experience this on Wish.

Wish generally doesn’t provide refunds on items with confirmed deliveries, but if you could ask for a documentation or proof that you didn't received the item as it is lost or stolen we can take appropriate action. 

We will patiently wait for the documentations for the missing package and appreciate your cooperation on this matter.

Eddieson
Wish Customer Support]]> 2019-04-11 00:57:44 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/350599851 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/352195256 2019-04-17 04:20:08 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/352195256 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/356057942 Hi Medjine,

Thank you for reaching us out. 

I understand that you haven't received your refund. 

Here are some possible reasons why a charge is appearing on your bank or credit card statement:

1. You cancelled your order and were never charged for the amount. As a result, you won't see a refund for a charge that never occurred.
2. You cancelled your order and the charge you're seeing is the remaining amount of your total order. The amount does not include the cost of the item(s) you've cancelled
3. You chose to be refunded in Wish Cash. Wish Cash is available immediately in your account and will automatically apply to your next Wish order
4. You paid with a pre-paid credit card, where the refund time depends on the issuer and may take up to 30 days
5. You are checking the wrong account for the refund, if a refund was made to your account, it was made to your original form of payment

If you are still seeing a charge from Wish and you've confirmed that you did not receive the refund in Wish Cash, please send us a screenshot of your charge as it appears on your statement and we can further investigate. Please take care to hide any other charges and personal information. 

We appreciate your understanding and cooperation in this matter.

Eddieson 
Wish Customer Support]]> 2019-05-02 03:55:30 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/356057942 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/356866096 Hello Sheri,

Thank you for writing back to us.

I understand that you've thrown out the packaging. Kindly understand that we can't proceed to the next step of the process without the required photo, it's for us to verify if the shipping label on the package you received would match the tracking number recorded in our system. If there's a way you can retrieve the packaging please send us a photo of it, showing the shipping label.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize again for the inconvenience and look forward assisting you further.

Eddieson 
Wish Customer Support]]> 2019-05-04 21:20:30 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/356866096 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/360622586 Hi Laura,

Thank you for contacting Wish.

I apologize for the inconvenience, but there appears to be a delay in processing your payment. Please note that it may take a week or two for our system to clear your payment and ship your order.

If you would like to cancel this order, please select 'Contact Support' under the item in your Order History. Follow the prompts and select 'Cancel my item'. 

1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through the Wish Assistant to submit your refund request

Should you end up opening a request in our system, you should receive a reply within 24 hours. We hope this helps and let us know if you have any other questions.

Eddieson 
Wish Customer Support]]> 2019-05-16 03:08:13 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/360622586 eddiesoncerna https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/362369419 2019-05-22 01:14:58 UTC https://padlet.com/eddiesoncerna/3v53iygstz4m/wish/362369419