Order processing process of Loship by Nguyen Ba Hieu https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn en-us 2023-04-30 02:09:18 UTC 2023-05-03 17:40:39 UTC hello@padlet.com ORDER PROCESSING PROCESS 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572767422 2023-04-30 02:17:45 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572767422 Step 1: Receive a new order (Always open "the order receipt" mode) 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572768933 2023-04-30 02:25:42 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572768933 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769269 Contain information such as:
  •  Amount to pay
  •  Address of the store to buy
  •  Address of receiver
  •  Delivery fee, driver reward points and delivery distance 
]]> 2023-04-30 02:27:13 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769269 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769424
  •  Details name and quantity of items to buy
  •  Read the information carefully to avoid buying the wrong or missing items 

    • ]]>     2023-04-30 02:28:02 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769424     20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769633 Click the "Accept order" button to move to the next step.

    ]]>     2023-04-30 02:29:01 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572769633     Step 2: Call the customer to confirm the order 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572770406  Click "call customer" button to call and confirm
    * Note: This is the step that needs to be done right after the order confirmation step and it is required.]]>     2023-04-30 02:32:48 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572770406     Step 3: Move to pick up the order 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572770633
  • Pay the store exactly the amount announced on the order -> Then click the "confirm purchased" button
    • ]]>     2023-04-30 02:33:42 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572770633     20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572771037
  •  Take pictures of the store
    • ]]>     2023-04-30 02:35:32 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572771037     20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572771153  Enter the correct amount given to the store and click “confirm”
    * Note: The above operations are all done at the store and check the products before delivering to customers
    ]]>     2023-04-30 02:36:12 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572771153     Step 4: Complete the order 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572772965 Going to the customer's address and successfully delivering it to the customer -> Slide "Confirm order completion"
    * Note: Collect the correct amount on the order displayed on the App]]>     2023-04-30 02:44:52 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572772965     20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773229 *Report the order if the customer does not receive the phone or refuses to receive the goods*]]> 2023-04-30 02:46:08 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773229 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773401 2023-04-30 02:46:59 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773401 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773447 2023-04-30 02:47:15 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572773447 ORDER AND PAYMENT PROCESS 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774655 2023-04-30 02:53:02 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774655 Step 1: Customers choose the location, choose the dish 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774794 2023-04-30 02:53:39 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774794 Step 2: Customers place orders, enter delivery information 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774889 2023-04-30 02:54:13 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774889 Step 3: Loship or supplier confirm customer information. 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774998 2023-04-30 02:54:41 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572774998 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775135 *If customers prefer online pay, they will choose way to pay in this step.

    ]]>     2023-04-30 02:55:23 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775135     Step 4: Delivery 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775279 2023-04-30 02:56:12 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775279 Step 5: Customers receive goods (and pay if they pay by cash) 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775369 2023-04-30 02:56:37 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572775369 SANCTION 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776033 2023-04-30 02:59:48 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776033 Seller (Suppliers) 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776454
  • Violation of legal regulations
  • Product quality problem
  • Violation of contract terms
  • Payment problems
  • Actions that damage Loship's reputation
    • ]]>     2023-04-30 03:01:38 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776454     Shipper 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776852 2023-04-30 03:03:37 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776852 Violations will be discontinued cooperation 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776952
  • Violation of the code of conduct, section “Civilization” in the Code of Conduct.
  • Using 3rd party applications to profit from Loship.
  • Buy and sell Loship accounts.
  • Use, borrow someone else's Loship account.
  • Disseminating and spreading false information greatly affects Loship.
    • ]]>     2023-04-30 03:04:07 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572776952     Error turning off automatically receiving orders and then canceling orders 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777017
    Handling: temporarily lock the function of automatic receipt of orders 30p (not locked the application).

    ]]>     2023-04-30 03:04:32 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777017     Accidentally or intentionally giving the bill to the customer 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777100 First violation: Reminder of application process.
    Repeated violations: Full refund of the order value.

    ]]>     2023-04-30 03:04:58 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777100     Cancellation error for many reasons more than 5 times/day 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777270 Handling: App automatically locked for 6 hours.

    ]]>     2023-04-30 03:05:51 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777270     Not ensuring uniform standards: 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777410 Reason: Not wearing uniform, slippers, shorts 
    • First violation: 50,000 VND and lock the app for 1 day.
    • Second violation: Lock the app for 7 days.
    • Third violation: Lock the app for 14 days.

    ]]>     2023-04-30 03:06:28 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572777410     Introduction 20dh482023 https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572778086 Loship is a food delivery and ordering app in Vietnam. It allows users to order from local stores, restaurants, and eateries, and have the items delivered by drivers. ]]> 2023-04-30 03:09:43 UTC https://padlet.com/20dh482023/3qwxtn9ty2zwdxqn/wish/2572778086