https://padlet.com/shynnlim541/ebs Let's key in our answers and learn from one another! en-us 2023-07-05 01:20:32 UTC 2023-07-05 03:39:15 UTC hello@padlet.com https://padlet.net/icons/png/1f431.png https://padlet.com/shynnlim541/ebs/wish/2638370058 1. They can easily compare options such as prices, availability, reviews, details and special extras until they find the best option.
2. The guests can also find all the information they need on the website as they are not so comfortable in asking questions.]]> 2023-07-05 02:19:42 UTC https://padlet.com/shynnlim541/ebs/wish/2638370058 https://padlet.com/shynnlim541/ebs/wish/2638372175 Convenience is provided as guests do not have to wait in a queue to book an accommodation.

Guests that book online do not have to go through interaction if they have social anxiety]]> 2023-07-05 02:21:32 UTC https://padlet.com/shynnlim541/ebs/wish/2638372175 https://padlet.com/shynnlim541/ebs/wish/2638372223 1. So that guests who want to book for the accommodation don’t have to wait in line.

2. Guests can book the accommodation even when Jeon Stay is closed]]> 2023-07-05 02:21:35 UTC https://padlet.com/shynnlim541/ebs/wish/2638372223 https://padlet.com/shynnlim541/ebs/wish/2638372793 1 guests book their accommodation online because it is more convenient than having to physically go to the hotel and book

2 they can use electronic payment to instantly pay for the booking when they book online]]> 2023-07-05 02:22:05 UTC https://padlet.com/shynnlim541/ebs/wish/2638372793 https://padlet.com/shynnlim541/ebs/wish/2638373131 Advertising medium 1: Magazine advertisements
Reason: Magazines may be read repeatedly as people normally keep them for longer.
Advertising medium 2: Direct mail
Reason: It is an effective technique if personalised and sent to customers who are interested. ]]> 2023-07-05 02:22:25 UTC https://padlet.com/shynnlim541/ebs/wish/2638373131 https://padlet.com/shynnlim541/ebs/wish/2638373644 1. So that it is convenient for the customers to book the rooms so they would not need to communicate to the staff and they can do it anywhere.

2. So that it is efficient for the customers so they would not need to go to the hotel to talk to the receptionist or emailing them and having to wait for the business to email back.]]> 2023-07-05 02:22:54 UTC https://padlet.com/shynnlim541/ebs/wish/2638373644 https://padlet.com/shynnlim541/ebs/wish/2638373708 1. Guest book their accommodation online because it increase payment speed and security.
2.Guest book their accommodation online because it’s a system where as they can allow you to accept reservations 24/7.]]> 2023-07-05 02:22:58 UTC https://padlet.com/shynnlim541/ebs/wish/2638373708 https://padlet.com/shynnlim541/ebs/wish/2638374164 reasons why guests of jeon stay book their accommodation online because booking online is easier and is more efficient for the customers. ]]> 2023-07-05 02:23:24 UTC https://padlet.com/shynnlim541/ebs/wish/2638374164 https://padlet.com/shynnlim541/ebs/wish/2638375232 Solution: Book a taxi for the guest
Reasons: It is because the guest must be very furious and mad for not picking him up, apologise for the inconvenience.]]> 2023-07-05 02:24:20 UTC https://padlet.com/shynnlim541/ebs/wish/2638375232 https://padlet.com/shynnlim541/ebs/wish/2638375730 Mobile phone advertisement. Because they usually short in length and accompanied by a link which directs the viewer to a website. 

Direct mail. It's an effective technique if personalized and sent to customer who are interested.

]]> 2023-07-05 02:24:45 UTC https://padlet.com/shynnlim541/ebs/wish/2638375730 https://padlet.com/shynnlim541/ebs/wish/2638377084 Apologise and offer a refund
If they don’t perform after-sales service like offering refunds, they will lose customers. Customers are doing before buying products before buying and are expecting businesses to meet their needs and respond to them effectively and efficiently.]]> 2023-07-05 02:25:40 UTC https://padlet.com/shynnlim541/ebs/wish/2638377084 https://padlet.com/shynnlim541/ebs/wish/2638377868 have a taxi to fetch the customer
the guest is stuck at the airport so the hotel needs to book a taxi to fetch the customer and bring them to the hotel, if the guest is not transported to the hotel then they will become angry and unhappy with the service]]> 2023-07-05 02:26:26 UTC https://padlet.com/shynnlim541/ebs/wish/2638377868 https://padlet.com/shynnlim541/ebs/wish/2638379495 1. Booking  online provides guests with the convenience of making reservations from the comfort of their own homes or on the go. They can access the website at any time, compare different room options, view photos and descriptions, and make bookings instantly. 

2.  They allow guests to access detailed information about the accommodation options available at Jeon Stay. They can view room rates, amenities, availability, and reviews from past guests. This enables them to make informed decisions based on their preferences and requirements. 


]]> 2023-07-05 02:28:00 UTC https://padlet.com/shynnlim541/ebs/wish/2638379495 https://padlet.com/shynnlim541/ebs/wish/2638380166 apologise to the guest and make sure the transportation issue is rectified immediately reason because by doing so, the guest won't get mad. ]]> 2023-07-05 02:28:40 UTC https://padlet.com/shynnlim541/ebs/wish/2638380166 https://padlet.com/shynnlim541/ebs/wish/2638380208 Ad1: Outdoor advertisements
The messages tend to be simple and short as audiences are on the move. Messages can be on posters, billboards and on public transport

Ad2: Online advertisements
They can appear pop-ups, banners on websites and prompt people users to click on them. This is because the business will analyse the customers search history and find out their preferences. ]]> 2023-07-05 02:28:42 UTC https://padlet.com/shynnlim541/ebs/wish/2638380208 https://padlet.com/shynnlim541/ebs/wish/2638380525 Solution: Call the shuttle bus or a taxi to go pick him up and apologise

Reasons: So that he would not be stranded in Changi Airport and has someone to pick him up. Jeon Stay should be apologising for the inconvenienced caused to the guest. ]]> 2023-07-05 02:29:01 UTC https://padlet.com/shynnlim541/ebs/wish/2638380525 https://padlet.com/shynnlim541/ebs/wish/2638381450 Online Advertisement
Alot of people use digital devices to surf the web, by using online advertisement, more potential customers can be attracted

Direct Mail
Loyal customers can get knowledge an offers and promotions directly to their mail]]> 2023-07-05 02:29:55 UTC https://padlet.com/shynnlim541/ebs/wish/2638381450 https://padlet.com/shynnlim541/ebs/wish/2638382745 Solution : The hotel could send a chauffeur to handpick the guest from the airport along with an apology and discounted fees for the stay.

Reason : It shows the guest that we do care for their customer experience and we apologise on behalf of the shuttle bus and takes full responsibility for it.]]> 2023-07-05 02:31:16 UTC https://padlet.com/shynnlim541/ebs/wish/2638382745 https://padlet.com/shynnlim541/ebs/wish/2638383267 Send a shuttle bus immediately and apologise and offer a refund

Customer faces inconvenience and had to wait a long time for the next bus to come, doing this will decrease the chances of losing mare guests and customers, and will gain customer loyalty]]> 2023-07-05 02:31:47 UTC https://padlet.com/shynnlim541/ebs/wish/2638383267 https://padlet.com/shynnlim541/ebs/wish/2638384214 outdoor advertisement because when people walk pass the bus stop they would see the board and those that are interested can accept its special offer and promotions. 


]]> 2023-07-05 02:32:48 UTC https://padlet.com/shynnlim541/ebs/wish/2638384214 https://padlet.com/shynnlim541/ebs/wish/2638384337 Advertising medium 1: Mobile phone advertisement.
Reason: They are usually short in length accompanied by a link which directs the viewer to a website which is a quick and less costly way of reaching target customers

Advertising medium 2: Online Advertisement
Reason: They may appear as pop-ups or banners on websites that prompt users to click on them and may be more appealing as they can include video clips, sound effects or shopping carts.]]> 2023-07-05 02:32:55 UTC https://padlet.com/shynnlim541/ebs/wish/2638384337 https://padlet.com/shynnlim541/ebs/wish/2638385302 1. As they want to book ahead of time as when they reach Jeon stay they want to just book and go in the class

2. It is convinced for them to going to book the stay at Jeon stay]]> 2023-07-05 02:33:57 UTC https://padlet.com/shynnlim541/ebs/wish/2638385302 https://padlet.com/shynnlim541/ebs/wish/2638423984 1 promote good relationship and prevent misunderstand

2 get work done effectively and efficiently in the store.]]> 2023-07-05 03:08:28 UTC https://padlet.com/shynnlim541/ebs/wish/2638423984 https://padlet.com/shynnlim541/ebs/wish/2638424051 1. Thomas can understand from the customer’s body language and facial expressions.
2. It also reduces the risk of miscommunication.]]> 2023-07-05 03:08:32 UTC https://padlet.com/shynnlim541/ebs/wish/2638424051 https://padlet.com/shynnlim541/ebs/wish/2638424498

]]> 2023-07-05 03:09:00 UTC https://padlet.com/shynnlim541/ebs/wish/2638424498 https://padlet.com/shynnlim541/ebs/wish/2638425325 1. There is live feedback from the sender and receiver from their body language and facial expression.
2. It adds a personal touch so that it can lead to better customer service and relationships.]]> 2023-07-05 03:09:51 UTC https://padlet.com/shynnlim541/ebs/wish/2638425325 https://padlet.com/shynnlim541/ebs/wish/2638425658 1. They will get live feedback from their body language and facial expressions 
2. This can lead to have better relationships with customers.]]> 2023-07-05 03:10:08 UTC https://padlet.com/shynnlim541/ebs/wish/2638425658 https://padlet.com/shynnlim541/ebs/wish/2638425755 1. It helps to promote good relationships and prevent any misunderstandings and ensures work gets done effectively and efficiently.

2. It will prevent miscommunications between businesses and prevent strained working relationships ]]> 2023-07-05 03:10:14 UTC https://padlet.com/shynnlim541/ebs/wish/2638425755 https://padlet.com/shynnlim541/ebs/wish/2638426303 1. Crystal Gift Store will sell more higher quality goods and lower the price of the product.
2. They will try their best to satisfy the needs and wants of customers and give them a good and pleasant experience of the store.]]> 2023-07-05 03:10:44 UTC https://padlet.com/shynnlim541/ebs/wish/2638426303 https://padlet.com/shynnlim541/ebs/wish/2638427629 face to face communication offer most advantage as both parties can hear the other's tone of voice which make it easier to interpret a person's feeling. 

face to face communication and avoid misunderstanding and it adds a personal touch, which leads to better customer relationships. ]]> 2023-07-05 03:11:57 UTC https://padlet.com/shynnlim541/ebs/wish/2638427629 https://padlet.com/shynnlim541/ebs/wish/2638428392 1. She can tell the customers about the unique features and benefits of the product.
2. She can also demonstrate how to use the product and, if possible, let the customers hold or use it.]]> 2023-07-05 03:12:42 UTC https://padlet.com/shynnlim541/ebs/wish/2638428392 https://padlet.com/shynnlim541/ebs/wish/2638428947 He can read the body posture and facial expressions of customers

He is able to get live feedback and comments from the customer]]> 2023-07-05 03:13:13 UTC https://padlet.com/shynnlim541/ebs/wish/2638428947 https://padlet.com/shynnlim541/ebs/wish/2638429968 Customer able to ask questions directly and get an immediete response

there is clear communication between the customer and manager]]> 2023-07-05 03:14:19 UTC https://padlet.com/shynnlim541/ebs/wish/2638429968 https://padlet.com/shynnlim541/ebs/wish/2638430011 1 help the customer on what to buy next time

2 to have the customer trust]]> 2023-07-05 03:14:22 UTC https://padlet.com/shynnlim541/ebs/wish/2638430011 https://padlet.com/shynnlim541/ebs/wish/2638430474 written communication]]> 2023-07-05 03:14:52 UTC https://padlet.com/shynnlim541/ebs/wish/2638430474 https://padlet.com/shynnlim541/ebs/wish/2638430560 1. Thomas would be able to understand his customers preferences better, be able to answer specific questions and offer recommendations easily which enhances customers experiences. 
2. Anniversaries and birthdays are emotionally significant, allowing him to have personal connection with customers, building trust and loyalty. ]]> 2023-07-05 03:14:58 UTC https://padlet.com/shynnlim541/ebs/wish/2638430560 https://padlet.com/shynnlim541/ebs/wish/2638431190 oops]]> 2023-07-05 03:15:40 UTC https://padlet.com/shynnlim541/ebs/wish/2638431190 https://padlet.com/shynnlim541/ebs/wish/2638446797 1. Quality customer service helps to keep their customers coming back for more purchases.
2. Having retained customers increases their renevue and it’s also much cheaper to keep a customer than to try to gain a new one.]]> 2023-07-05 03:34:30 UTC https://padlet.com/shynnlim541/ebs/wish/2638446797 https://padlet.com/shynnlim541/ebs/wish/2638448122 1. It helps them to decide on what to buy and where to buy from.
2. The customers also expects the business to meet their needs and respond to their problems effectively and efficiently.]]> 2023-07-05 03:36:04 UTC https://padlet.com/shynnlim541/ebs/wish/2638448122 https://padlet.com/shynnlim541/ebs/wish/2638448278 The staff can use positive words such as “comfortable” or “interesting” to describe the features of the product.

Repeat the features of the products and benefits several times, especially if the products match with the customers needs that they have expressed.]]> 2023-07-05 03:36:17 UTC https://padlet.com/shynnlim541/ebs/wish/2638448278 https://padlet.com/shynnlim541/ebs/wish/2638449561 She can tell the visitor that some rides are not suitable for her child such as the roller coaster but there are other rides which are safer rides for her child to go onto such as the Ferris wheel.]]> 2023-07-05 03:38:01 UTC https://padlet.com/shynnlim541/ebs/wish/2638449561 https://padlet.com/shynnlim541/ebs/wish/2638450391 They can check out all the information online and buy their tickets from there as well to avoid queueing for it.]]> 2023-07-05 03:39:15 UTC https://padlet.com/shynnlim541/ebs/wish/2638450391