Group 3: Chat structure by Kate_kate https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h en-us 2021-10-27 06:30:03 UTC 2025-11-18 21:29:55 UTC hello@padlet.com https://padlet.net/icons/png/1f609.png nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850779990 2021-10-28 09:00:30 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850779990 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780163 2021-10-28 09:00:37 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780163 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780429 2021-10-28 09:00:47 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780429 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780637 2021-10-28 09:00:54 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780637 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780811 2021-10-28 09:01:01 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850780811 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781013 2021-10-28 09:01:09 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781013 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781428 2021-10-28 09:01:23 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781428 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781623 2021-10-28 09:01:32 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850781623 nemyatayakatya https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850783039 2021-10-28 09:02:29 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1850783039 https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1853881924 Opener - is an introduction used to begin a chat conversation with the user.

Powerful question - in order to receive more useful information about our user’s vision of their site and business, we can provide provoking open-ended question that will help us.

Acknowledgement - here we recognize and restate the exact issue the user is experiencing (mentioning the info stated in the chatbot note as well), as well as ask for more info when needed.

Proposition - here we suggest something to improve user’s experience with us and help their site/business grow.

Propositions warm up - it is a transition that can be applied at the start of the chat or during the downtime. The purpose of it is to set expectation about upcoming propositions dialogue. 

]]> 2021-10-29 13:10:51 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1853881924 https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1853882529 Solution - is the main part of the chat where we address a user’s issue by giving clear and structured step-by-step instructions.

Transition - transition steps is a glue that organically connects solution part and propositions part. We should make sure to organically jump in to a proposition part.

Implementation - is a process of putting offered CC suggestions into effect; fulfillment. 


Roadmapping - is a strategic plan which defines the process or workflow we will be following during the chat, all while making room for conversation.

Closer - a nice end of the chat, which wraps up all the interaction and shows the user to get back to us whenever needed. 


]]> 2021-10-29 13:11:07 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/1853882529 katerynar1 https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2058370329 2022-02-21 08:44:37 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2058370329 Scenario 3 https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2187726155 You are chatting with the user about the Wix Editor functionality and were able to locate a bug on the user's website. The escalation is needed in this case, however the user is totally OK with the escalation and they are still eager to chat with you.

How would you arrange the blocks?]]> 2022-05-17 14:27:44 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2187726155 Opener https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2453224459 Opener]]> 2023-01-23 13:37:47 UTC https://padlet.com/nemyatayakatya/3o7fqzvxyxtc1k2h/wish/2453224459