HFP in Various Scenarios by Christy Hotard Rosenfeld https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n Identify the HFP Competencies and Behaviors that you believe are most relevant to the situations Store Leaders encounter below. en-us 2021-06-30 13:54:16 UTC 2025-11-15 22:56:32 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/624060520/5a1c5c98d960e30998d0b85bdabdd690/HFP_icon.png Performance Feedback Competencies christyhotardrosey https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632159794 2021-06-30 18:43:13 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632159794 COVID Pandemic Competencies christyhotardrosey https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632160752 2021-06-30 18:44:05 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632160752 Technology Competencies christyhotardrosey https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632161288 2021-06-30 18:44:30 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632161288 Conflict Management Competencies christyhotardrosey https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632161750 2021-06-30 18:44:50 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632161750 Disaster Response Competencies christyhotardrosey https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632162078 2021-06-30 18:45:09 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632162078 Support https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169190 Ask where the issue is or what is bothering them and help build an action plan to support them ]]> 2021-06-30 18:52:02 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169190 candor taking the initiative to have difficult conversations https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169601 2021-06-30 18:52:25 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169601 Receptive https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169637 Humility will make us more approachable leaders, it also helps our Partners reciprocate being receptive.

]]> 2021-06-30 18:52:27 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632169637 Serve https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170395 Better serve community through innovations such as curbside]]> 2021-06-30 18:53:17 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170395 Understand https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170674 Understand that the feedback is given to help you improve and build you up. Understand the intent behind the feedback]]> 2021-06-30 18:53:31 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170674 Support https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170861 Let the Partners know that you care for their feedback as well as you giving them feedback. There could be a reason for the poor performance.]]> 2021-06-30 18:53:43 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632170861 Intentionality delaneypetermann https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171044 Keeping an open mind to strengths, opportunities to improve, and having good intentions with all feedback ]]> 2021-06-30 18:53:56 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171044 Deliver https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171134 Provide information in a clear and concise way]]> 2021-06-30 18:54:00 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171134 Tailor https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171487 While delivering feedback, we must tailor our delivery to best reach the Partner

]]> 2021-06-30 18:54:23 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632171487 EFC and curbside https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172714 Leaders within curbside would use the ability of curbside mgmt to place orders for those]]> 2021-06-30 18:55:39 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172714 Serve https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172879 Resolve issues by trying to provide examples and situations that allowed for feedback and potential opportunities. Tailoring the message to the individual and maintaining composure to facilitate and build trust for resolution.]]> 2021-06-30 18:55:51 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172879 Serve https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172926 Hurricane Harvey/Houston Flood Relief - H-E-B was there before any government agency, FEMA, etc. and did so much more to serve the community.]]> 2021-06-30 18:55:54 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632172926 Support https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632173023 Having the partner know that feedback is a positive thing because it helps in development and growth. Also wanting feedback from them in return.

]]> 2021-06-30 18:56:00 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632173023 Provide https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632173683 H-E-B keeping supplies available for Disaster Response. Eg. Bottle water, canned goods, paper products]]> 2021-06-30 18:56:43 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632173683 Listen https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632175308 Using feedback provided through surveys]]> 2021-06-30 18:58:20 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632175308 Receptive https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632177086 Remaining calm and allowing for an understanding of the situation. Removing distractions to foster connection and trust. ]]> 2021-06-30 19:00:09 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632177086 Relate https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632177727 Respond while keeping the partners feelings in mind and reacting appropriately]]> 2021-06-30 19:00:43 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632177727 Serve https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632180785 *  Food banks were given ample supplies of food
*  Trailer loads of water were sent to other states outside of Texas
*  Numerous articles of H-E-B being prepared and ready for Covid prior to the government in some cases 
*  H-E-B donated funds to isolating facilities during covid including monies, food and supplies
*  H-E-B fed our partners for several months during covid
*  Texas pride pay to partners
*  Partners were supplied with gas as needed to and from work 
*  Encouraged partners to stay home if they were feeling sick
* Allowed some of our partners to attend funeral services for our partners to pay respect to the partners families

]]> 2021-06-30 19:04:05 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632180785 Partners were allowed to attend funerals for partners that were lost during covid https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632184741 *  Food banks were given ample supplies of food
*  Trailer loads of water were sent to other states outside of Texas
*  Article on H-E-B prepared before Covid affected the US prior to the government acted
*  H-E-B donated funds to isolating facilities ]]> 2021-06-30 19:08:29 UTC https://padlet.com/christyhotardrosey/3ncc5qjy5tpq866n/wish/1632184741