Reported to the company for the first day of my internship.

HR guided me through an orientation session to familiarize myself with the company environment.

Assigned to the Merchandising Department (GMS – General Merchandise Store), specifically under the Decoration Products Division, responsible for handling all procurement and processes related to decoration goods.

The department is led by Supervisor Lee Chin Shya, who is my mentor throughout this internship.

Reviewed reports to understand all the products managed by our division.

On the third week of every month, all employees gather at the factory compound at 8:00 AM.

Awards and gifts are presented to employees who meet their KPI targets, with a short ceremony for recipients to collect their prizes.

This week’s Taklimat (briefing) reminded everyone to bring home flammable materials and unplug electrical appliances during the upcoming Hari Raya Aidilfitri holidays to prevent fire hazards, and to drive safely during the festive period.

Continued performing daily tasks such as placing replenishment orders and keying in product information (e.g., product dimensions).

Filled out documentation required for Vietnam customs clearance, including product dimensions, materials, and packaging details.

Completed new supplier registration forms, providing them with the company’s packaging requirements, carton labeling rules, sampling standards, and barcode information.

After creating a new product entry, filled out the necessary details for the admin team to generate a product code, which is required for placing orders.

Once the product code was issued, organized the purchase orders and consolidated them before sending to both China-based suppliers and local suppliers for processing.

Received a notification from the store reporting that the glue of a particular product had melted, requiring inspection and follow-up action.

Went to the warehouse to locate the affected batch and verified that the melting issue was indeed present.

Coordinated with suppliers to discuss compensation for the defective goods.

Issued a memo instructing the store to properly dispose of the affected products.

Communicated with suppliers to request samples of “Great value products”, asking them to send the samples directly to our warehouse.

In Eco Shop, all products are sold at RM 2.40. If the procurement cost is close to the selling price, the product is considered a “value product,” meaning it offers exceptional value to customers.

These samples are required by other departments for advertising and promotional photo shoots.

Followed up with suppliers regarding products that were ordered but out of stock, requesting expedited delivery.

Used WeChat or QQ to contact our China suppliers and WhatsApp for other suppliers to speed up communication.

Confirmed delivery dates with each supplier and planned to take appropriate action against those unable to fulfill the orders on time.

Received a report from a store about a defective product; went to the warehouse to inspect and arrange necessary handling.

Placed new purchase orders for replenishment.

Continued daily follow-ups with suppliers to expedite pending deliveries.

Followed up on pending orders with suppliers.

Confirmed with suppliers whether packaging, labeling, and barcodes were completed correctly according to company requirements.

Conducted online research on TikTok to explore trending or suitable products for sale, gathering ideas to discuss with the company for potential new product sourcing.

Attended my first department meeting, which is held every Monday.

During these meetings, 2–3 departments present reports on the previous month’s sales performance, issues encountered, and proposed solutions.

Continued with daily tasks, including:

• Verifying the packaging of new products.

• Following up with suppliers to expedite deliveries.

• Pulling and reviewing reports for procurement and inventory management.

Attended my second department meeting, which is held every Monday.

As usual, 2–3 departments presented their reports on the previous month’s sales performance, challenges encountered, and potential solutions.

Continued with daily responsibilities, including:

• Verifying the packaging of new products.

• Following up with suppliers to expedite order deliveries.

• Generating and reviewing procurement and inventory reports.

Checked with suppliers to ensure that the barcodes were created correctly according to company requirements.

Performed daily procurement duties, including:

• Following up with suppliers to expedite deliveries.

• Placing new purchase orders.

• Assisting suppliers in resolving issues encountered during the procurement process.

Discussed with suppliers regarding carton packing quantities and outer carton counts for shipments.

Coordinated with suppliers on how to properly apply middle packaging labels to meet company requirements.

Inspected product samples received from suppliers.

Identified some defective samples and requested suppliers to resend correct versions.

Passed the approved samples to the Marketing Department to discuss advertising plans and promotional arrangements.

Visited the Eco Shop outlet in Jementah to inspect store displays and new product packaging.

Found issues with a new product’s packaging—specifically, it was missing the company’s information on the label. Contacted the supplier to resolve the problem.

Spent the entire day at the outlet checking each product to ensure consistency with the supplier’s samples. Reported and handled discrepancies or defective items accordingly.

Continued routine tasks of following up with suppliers to expedite pending deliveries.

Placed replenishment orders for products with estimated stock levels that could only last for up to two months, preventing potential stockouts.

Began sourcing and preparing product selections for the upcoming Christmas season to ensure timely availability.

Organized and arranged product samples that had been piled up in the office.

Continued daily responsibilities, including:

• Following up with suppliers to expedite pending deliveries.

• Placing purchase orders for stock replenishment.

• Cancelling underperforming product orders based on low sales performance.

• Handling and resolving procurement-related issues with suppliers.

Attended the regular Monday department meeting.

Discussion focused on challenges and solutions following Eco Shop’s recent price adjustment from RM 2.40 to RM 2.60 implemented last week.

Continued with daily tasks, including:

• Handling procurement-related issues.

• Creating new product entries and placing purchase orders.

• Resolving system errors where some prices still displayed RM 2.40 instead of the updated price.

Continued daily procurement tasks, including generating reports from the system to analyze sales performance.

Assessed whether to proceed with reordering products based on sales data.

Arranged cancellation of purchase orders for low-performing products.

Placed new orders and confirmed receipt status with suppliers.

Every Wednesday, employees receive different types of free fruit, as part of the company’s employee welfare program.

Continued with routine procurement tasks, including:

• Following up with suppliers to expedite deliveries.

• Checking order statuses and placing new orders.

• Handling supplier-related issues and confirming packaging designs to ensure compliance with company requirements.

Visited the warehouse after receiving a notification that a product had wood material cracking issues; inspected the defective batch for assessment.

Continued with daily procurement tasks, including:

• Following up with suppliers to expedite deliveries.

• Checking and confirming order statuses.

• Placing purchase orders and resolving supplier-related issues.

• Reviewing and confirming packaging designs to meet company standards.

Met with suppliers to review product samples, discuss pricing, and negotiate MOQ (Minimum Order Quantity).

Discussed packaging details, including carton packing quantities and middle packaging requirements.

Learned negotiation techniques directly from my supervisor during supplier discussions.

Attended the weekly Monday department meeting.

This week’s meeting report was prepared by me, marking my first contribution to the meeting documentation.

Continued with daily procurement tasks, including:

• Following up with suppliers to expedite deliveries.

• Generating and analyzing reports.

• Placing purchase orders and coordinating with suppliers.

Conducted supplier evaluations by rating each supplier on:

• Product quality

• Delivery speed

• Service attitude

Suppliers with low scores will be considered for reduced or discontinued cooperation.

Suppliers with high scores may receive increased order volumes to strengthen collaboration.

Hosted this week’s Monday department meeting, marking my first time leading the session.

Spent the morning preparing for the meeting, which was held in the afternoon.

Continued working on supplier performance ratings.

Processed a large volume of documents as there are over 50 suppliers requiring evaluation.

In preparation for the upcoming company system upgrade, spent the week reorganizing and cleaning up departmental product data.

Reviewed and restructured the category listings and hierarchy codes for all products, which determine their placement and sequence in the warehouse.

Planned product display and storage methods, including whether items should be hung, shelved, or placed in baskets, to optimize space and accessibility.

Continued manually checking and correcting product data, with approximately 100,000 items requiring review and updates.

Maintained daily procurement responsibilities, including:

• Following up with suppliers to expedite deliveries.

• Placing replenishment orders.

• Cancelling low-performing product orders.

• Negotiating with suppliers to resolve ongoing issues.

Worked overtime until 10:00 PM every day this week to meet deadlines for the upcoming system upgrade.

As Wesak Day was observed on Monday, the regular department meeting was held on Tuesday this week.

Focused on organizing Vietnam orders due to severe stock shortages in Vietnam branches, taking necessary actions to address supply gaps.

Continued daily procurement duties, including generating reports and managing replenishment processes.

Continued routine tasks, including following up with suppliers to expedite deliveries, resolving procurement-related issues, and confirming packaging designs.

Researched current TikTok trending products to identify potential items suitable for Eco Shop to sell.

Attended the regular Monday department meeting.

Buyers were informed that label information needs to be updated in preparation for the company’s upcoming public listing.

Required to notify suppliers to change the wording on labels and packaging from “Eco Shop Marketing Sdn. Bhd.” to “Eco shop Marketing Berhad” accordingly.

Departed early in the morning to Kuala Lumpur International Airport to pick up suppliers arriving from China.

Guided them on a factory tour to showcase our production and operational processes.

Took them to visit several Eco Shop retail stores for a better understanding of our merchandising setup.

Spent the entire day hosting and entertaining the suppliers during their visit.

Continued with routine procurement tasks, including preparing reports, placing replenishment orders, and following up with suppliers to expedite deliveries.

Searched for new products to replace low-performing items in order to improve overall sales performance.

A significant milestone as Eco Shop officially became a publicly listed company today.

All available department staff gathered in the meeting room to watch the live broadcast of the listing ceremony.

In the afternoon, resumed regular procurement duties, including following up with suppliers and handling daily operational tasks.

Attended the regular Monday department meeting.

Continued daily responsibilities, including preparing procurement reports, placing purchase orders, and following up with suppliers to expedite deliveries.

Wrote birthday wishes in greeting cards prepared for employees celebrating birthdays next month.

Continued daily procurement duties, including:

• Placing purchase orders and following up with suppliers to expedite deliveries.

• Confirming packaging details and ensuring accuracy.

• Handling and resolving issues encountered during the procurement process.

As Public Holiday was observed on Monday, the regular department meeting was held on Tuesday this week.

Continued daily procurement duties, including generating reports and managing replenishment processes.

Spent the week organizing and finalizing documents to ensure a smooth handover.

Due to a confirmed resignation in the Stationery Department, I will be transferred from the Decoration Department to Stationery starting next week.

Continued with daily tasks, including following up with suppliers, resolving procurement issues, and completing all pending work in my current department.

Joined the Stationery Department and began familiarizing myself with their operations.

Reviewed departmental reports to understand the products sold and the various product categories handled by the department.

Learned about consignment and distributors, understanding how they operate in product supply chains.

Studied the different types of pens, including gel pens and ballpoint pens.

Familiarized myself with various types of folders and their uses

Completed familiarization with all products in the Stationery Department.

Began performing regular tasks, including placing purchase orders, following up with suppliers to expedite deliveries, and handling ongoing procurement responsibilities.

Attended the regular department meeting.

Discussed stock shortages in East Malaysia; action plan to follow up with suppliers to expedite deliveries and resolve the issue.

Visited a competitor’s store, Ninso, to observe their product.

Took note of their strategies and identified opportunities for mutual learning and potential improvements in our own product offerings.

Prepared a report comparing our SWOT (Strengths, Weaknesses, Opportunities, and Threats) with that of our competitor, following the store visit the previous day.

Continued daily tasks, including:

• Following up with suppliers to expedite deliveries.

• Placing purchase orders for stock replenishment.

• Resolving procurement-related issues.

Visited our own Eco Shop retail stores to inspect the new products on display.

Ensured that the products in the store matched the samples we had received from suppliers.

Conducted a market survey again to observe and record the strengths of competitors.

Analyzed their strategies to identify areas where we can improve and enhance our own operations and offerings.

Attended the regular Monday department meeting.

Presented the sales report and participated in discussions to address and resolve ongoing issues within the department.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

Focused on Back to School preparations during these days.

Discussed and planned collaborations with suppliers for the upcoming back-to-school season next year, ensuring product availability and timely delivery.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

Attended the regular Monday department meeting.

Presented the sales report and participated in discussions to address and resolve ongoing issues within the department.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

Spent the past few days discussing the sales performance achieved during this year’s Back to School (BTS) season with suppliers.

Engaged in conversations regarding the rebate terms agreed upon in the original contract, ensuring proper follow-up and fulfillment.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

Attended the regular Monday department meeting.

Discussed the need to find sponsors for reprinting our lorries.

Plan to reach out to suppliers who might be interested in advertising on the lorries and discuss potential partnerships for sponsorship.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

Responsible for organizing the National Day event next month.

Began designing the event poster to promote the celebration and attract attention.

Continued with daily tasks, including:

• Generating reports for inventory and procurement analysis.

• Placing purchase orders for replenishment.

• Following up with suppliers to expedite deliveries.

The poster I designed yesterday was rejected, so I redesigned a new version.

Continued with daily procurement tasks, including:

• Following up with suppliers to expedite deliveries.

• Confirming packaging details with suppliers.

• Assisting suppliers in resolving any questions or issues they had.

Attended the regular department meeting.

With the Vietnam back-to-school season approaching, discussed the need to expedite deliveries.

A new team member joined, so I began training them on my tasks to ensure a smooth handover before my departure.

Departed for Eco Plus at NU Sentral in Kuala Lumpur to inspect our new products on display.

Guided the new team member on how to evaluate products during store visits and assess product quality and presentation.

Completed all remaining tasks on my last day of the internship.

Ensured a smooth transition by handing over all responsibilities to the new team member before leaving.