Instruction manual by Holloman, Nylah K.

Current Training Program

nkholloman — 2024-05-23 04:17:54 UTC

This current training program will be train servers at AMF Bowling Alley in Norfolk, Va. In the first week, new servers will meet the other employees and learn about the bowling alley, the menu, and league members. Trainers would train the new employee on the floor showing them the lanes, menus, specials for the week, and how to close your shift. New servers will have between 1-2 days to learn and work behind the trainer and be ready to serve on their own.

New Training Program

nkholloman — 2024-05-23 04:23:26 UTC

For the new training program, it would be similar to the current training program. The only thing I would change is first to have an orientation day to meet the current staff and go over small details to be prepared for their first day on the floor with their trainer. I would also suggest to do all online training and testing before starting instead of waiting sometime after the new hire has started.

Goals, Objectives, and Methods

nkholloman — 2024-05-23 04:47:23 UTC

Method of Choice:

Hands-on, on-the-job training with a combination of classroom instruction, role-playing, and coaching.

Goals:

Provide excellent customer service to ensure a positive and enjoyable experience for all guests
Increase efficiency and productivity in serving guests, reducing wait times and improving overall service quality
Promote a fun and welcoming atmosphere at the bowling alley, fostering a sense of community and loyalty among customers

Objective:

Master the basics of serving food and beverages in a fast-paced environment, including:
- Taking orders accurately and efficiently
- Managing cash transactions and handling payment methods
- Maintaining a clean and organized workspace
- Providing excellent customer service, including answering questions, addressing concerns, and handling special requests

Breakdown

nkholloman — 2024-05-23 04:51:09 UTC

Week 1: Introduction to the Bowling Alley and Basic Service Skills

New servers will learn the basics of serving food and beverages in a fast-paced environment, including taking orders, handling cash transactions, and providing excellent customer service.

Week 2-3: On-the-Job Training and Role-Playing

New servers will shadow experienced servers and practice serving customers under supervision, honing their skills in multitasking, prioritizing tasks, and managing cash transactions.

Week 4-5: Refining Service Skills and Handling Special Requests

New servers will continue to practice serving customers and learn to handle special requests, complaints, and difficult situations, while also receiving feedback and coaching from experienced servers and management.