Residents are usually reluctant to directly speak up to their neighbours about noise because they are afraid of conflict.

It is also common for neighbours to avoid interacting with one another because of social anxiety and a general reluctance to approach strangers.

By providing a channel where communication is anonymous, the perceived mental effort of interaction is reduced, thus leading to a higher likelihood of communication between neighbours and hence improve mutual understanding.

Providing an outlet for residents to voice out their concerns in a healthy manner to one another will also alleviate feelings of negativity and prevent frustrations from accumulating.

Research:  https://pdfs.semanticscholar.org/3eae/6ce9367ab778b75e7cefc0f514473642c3d5.pdf
"Perceived freedom afforded by anonymous communication is positively related to use of anonymous communication."

http://www.ephemerajournal.org/contribution/social-productivity-anonymity "Anonymity also helps to create such structures of collectivity, for example through the performance of being and becoming part of a larger collective, of being-one in a mass"


Insights: Neighbours do not communicate with one another about noise disturbances. Prefer to avoid direct confrontation and instead reach out via town council.

Feelings of negativity are likely to accumulate when neighbours avoid confrontation and bottle up their frustrations, leading to heightened sensitivities.

A lack of communication between neighbours leads to an inability to understand and empathise, resulting in greater intolerance towards noise.

Most people lack the patience and empathy to communicate with their neighbours about noise in a positive and civil manner and hence do not do it.