i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

Good communication skill is the key in order to attract more customers purchase travel package with this company.

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

i) Information that need to be recorded: 

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records

Objectives: The objective of recording and handling customer feedbacks or complaint is to improve the quality of the company so they can build and cope the best relationship with their customers.

Positive feedbacks: If customers have a positive experiences or feedbacks, they will share their experience with friends, family and any other connections which in turn this company will be known as the best travel agency with the best services provided.

Negative feedbacks: If the customer gives a complaint, it will highlight a problem, whether that’s a problem with the services or employees. By hearing these problems or complaint, we can investigate and improve it in order to prevent further complaints in the future.

Tool Used:
Laptop

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

i) Be receptionist.
ii) Answers phone from customers.
iii) Explain what packages and services provided.
iv) Give explanation about advantages of buying package from our company and the price offered.

Tool used:
Office telephone

i) Information that need to be check such as customer’s name, customer’s address, customer’s IC number and customer’s phone number.
ii) To avoid misinformation.
iii) Facilitating other staff to work.

Tool used:
Pen, KWSP file.

i) Be receptionist.
ii) Answers phone from customers.
iii) Explain what packages and services provided..
iv) Give explanation about advantages of buying package from our company and the price offered.

Tool used:
Office telephone

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) The customers inquire about flight ticket to Korea.
iii) Check the price, date and time requested by customers.

Tool used:
Laptop

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

i) Information that need to be recorded: 

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records

Objectives: The objective of recording and handling customer feedbacks or complaint is to improve the quality of the company so they can build and cope the best relationship with their customers.

Positive feedbacks: If customers have a positive experiences or feedbacks, they will share their experience with friends, family and any other connections which in turn this company will be known as the best travel agency with the best services provided.

Negative feedbacks: If the customer gives a complaint, it will highlight a problem, whether that’s a problem with the services or employees. By hearing these problems or complaint, we can investigate and improve it in order to prevent further complaints in the future.

Tool Used:
Laptop

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) The customers inquire about flight ticket from Penang to Kuala Lumpur for 40 students for school trip.
iii) Check the price, date and time requested by customers.

Tool used:
Laptop

i) Be receptionist.
ii) Answers phone from customers for Upah Haji.
iii) Make appointments between customers and incharge officer from the Pejabat Agama Islam for the akad
iv) Re-inform the customer about the date and time set in Narasindo as per request.

Tool used:
Office telephone

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

ii) Information that need to be recorded: 

-          Name list

-          IC number

-          Phone number

-          Amount

Tool used:
Pen, Cheque Book Records

i) Information that need to be recorded: 

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records