Remake of SPOH SERVICE EXCELLENCE by Farah Seet https://padlet.com/mrsfarahseet/absoluteservicestudents ABSOLUTES OF SERVICE EXCELLENCE (students) en-us 2016-12-03 04:30:56 UTC 2016-12-07 08:25:46 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Watchclock.png Serve with product knowledge dbid rawks https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218173 - Know who the principal of the school is 
- Know what all the courses is about 
- know your own course
- Number of people in each course
- Cut off point for each course
- What each course studies
- what differentiates the different courses
- what ccas sp offers
- Why business school 
- Why sp and not Ngee Ann 
- Know what the target audience wants and come up with the best value proposition 
- direct them to course counselling if you do not know how to answer]]> 2016-12-07 08:19:10 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218173 Meet customer' Needs https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218227
-put yourself in their shoes (Empathise)
-if they know which course they want to go, send them to counselling. 
-If they dont know what they want, probe them with different questions.
-]]> 2016-12-07 08:19:33 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218227 Establish a Personal Relationship with Customers https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218345 Ask for their name... and number For Academic Purposes
Give them a warm handshake
Ask about their interests
Share your poly story, why you chose your course
Ask about their future
Be intimate]]> 2016-12-07 08:20:19 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218345 8.communicate clearly and succintly https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218393 ✅ share general informstion first 
✅ then ask about what they want to know 
✅ answer to their needs and queries- do not beat around the bush and oversell 
✅ use past experiences to illustrate the point you're bringing across. This will also give them insight into life in SP. 
✅ direct them to course counsellor if they seem really interested.
✅ clarify If students/parents are confused ]]> 2016-12-07 08:20:37 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218393 Point 5 https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218431 Greet them 
Smile
Good grooming 
Introduce 
Interact with them ( course interest ) 

]]> 2016-12-07 08:20:51 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218431 Listen attentively with patience https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218544 -Dont interrupt them when they are talking
-dont correct them and say that they are wrong 
-understand their pov
-acknowledge their enquiries


]]> 2016-12-07 08:21:38 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218544 Respond efficiently yanling7440 https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218600 Don't act smart if you dont know]]> 2016-12-07 08:21:55 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218600 3) respond efficiently https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218678 listen to them attentively so u can answer them properly.]]> 2016-12-07 08:22:19 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218678 Respond efficiently https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218933 - know your contents before you serve them
-barry allen
- listen to then attentively so u can answer them properly 
- dont act smart if u dont know


]]> 2016-12-07 08:23:45 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142218933 Intent terms yanling7440 https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142219245 To create business efficacy]]> 2016-12-07 08:25:24 UTC https://padlet.com/mrsfarahseet/absoluteservicestudents/wish/142219245