Tormenta de Arroz by Raymond Schefer https://padlet.com/rschefer1/3455hw22d4qi53rc Compensar 4 en-us 2021-10-18 20:08:03 UTC 2021-10-19 22:57:25 UTC hello@padlet.com Dolor rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1825220410 Pérdida de clientes (banca tradicional)]]> 2021-10-18 20:08:03 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1825220410 Instrucciones rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1825220411 1. Defina el síntoma del dolor/ problema
2. Cada integrante tiene 8 minutos para escribir en FORMA INDIVIDUAL las causas del síntoma
3. Cada integrante coloca ahora sobre el lienzo del padlet lo que escribió en forma individual
4. Se comienza el proceso de agrupación temática
Lo normal es que queden de 4 a 8 grupos de "dolores"
5. Una vez agrupados, se resume con un nuevo sticker o post it, de otro color que sirve como resumen
6. Una vez logrados los grupos y realizado el resumen, se busca la elevación es decir, la causa principal que da origen a  los dolores y al síntoma inicial.]]> 2021-10-18 20:08:03 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1825220411 la ciberseguridad afecta la credibilidad de algunos bancos. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828537997 2021-10-19 21:35:14 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828537997 la falta de conocimientos para manejar las diferentes situaciones que se presenten. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828538872 2021-10-19 21:35:46 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828538872 las largas filas y ausencia de tecnologias digitales https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828541142 2021-10-19 21:37:12 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828541142 Poca flexibilidad para empatizar https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828546378 2021-10-19 21:40:49 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828546378 falta de apoyo en epoca de covid https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828546605 2021-10-19 21:40:58 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828546605 Sistemas anticuados rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551096 2021-10-19 21:44:03 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551096 Falta de agilidad rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551479 2021-10-19 21:44:18 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551479 mala ubicacion de las sedes. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551679 2021-10-19 21:44:28 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828551679 Poca atención https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552385 2021-10-19 21:44:48 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552385 ATención lenta rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552531 2021-10-19 21:44:54 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552531 Mala comunicación https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552955 2021-10-19 21:45:13 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828552955 mala atencion del personal https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828553297 2021-10-19 21:45:26 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828553297 pocos cajeros https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828553693 2021-10-19 21:45:41 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828553693 tasas % muy altos vs a competencia https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554335 2021-10-19 21:46:08 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554335 Inadecuada forma de vender sus productos https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554464 2021-10-19 21:46:13 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554464 mala resolucion de problemas.. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554791 2021-10-19 21:46:25 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828554791 MAL SERVICIO https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555084 2021-10-19 21:46:38 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555084 no entienden la dinamica de cada barrio o zona ubicada.. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555314 2021-10-19 21:46:48 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555314 HORARIOS MUY CORTOS DE ATENCION https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555413 2021-10-19 21:46:53 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555413 productos costosos https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555704 2021-10-19 21:47:04 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555704 POCOS TRABAJADORES EN LAS OFICINAS https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555882 2021-10-19 21:47:12 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828555882 cobros adicionales https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556008 2021-10-19 21:47:18 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556008 LARGAS FILAS PARA LA ATENCION https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556309 2021-10-19 21:47:31 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556309 Poca claridad de los productos dictado s que venden https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556333 2021-10-19 21:47:32 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556333 Muchas veces están estresados https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556686 2021-10-19 21:47:45 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556686 mala recepcion de quejas https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556836 2021-10-19 21:47:51 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828556836 No atienden las necesidades de los clientes https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828557193 2021-10-19 21:48:06 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828557193 costos muy altos para creditos https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828557773 2021-10-19 21:48:30 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828557773 malisimo servicio al cliente https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828558086 2021-10-19 21:48:44 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828558086 no capacitan a su personal. https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828559365 2021-10-19 21:49:33 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828559365 Solo velan por sus propios intereses https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828559757 2021-10-19 21:49:50 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828559757 falta de personal calificado https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828560994 2021-10-19 21:50:43 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828560994 Falta de protocolos de bioseguridad https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561356 2021-10-19 21:51:00 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561356 malas instrucciones al personal de seguridad https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561548 2021-10-19 21:51:09 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561548 No agilidad en la gestión https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561583 2021-10-19 21:51:10 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828561583 total ausencia de asistencia especial https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828562346 2021-10-19 21:51:43 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828562346 Se requiere articular las políticas de los bancos con las necesidades de los clientes https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828565219 2021-10-19 21:53:42 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828565219 mala atencion del personal https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828567569 2021-10-19 21:55:18 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828567569 no hay seguridad virtual https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828571905 2021-10-19 21:58:29 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828571905 no hay confianza con el personal debido a los atracos https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828572458 2021-10-19 21:58:52 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828572458 no hay reputacion positiva https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828572725 2021-10-19 21:59:04 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828572725 mal manejo de problemas https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573036 2021-10-19 21:59:17 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573036 poco personal de atencion https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573421 2021-10-19 21:59:34 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573421 mala publicidad y credidbilidad https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573700 2021-10-19 21:59:46 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828573700 no hay espacios adecuados para la atencion https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574333 2021-10-19 22:00:15 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574333 tasas muy altas https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574590 2021-10-19 22:00:26 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574590 dificil contacto https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574939 2021-10-19 22:00:43 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828574939 automatizacion de servicio al cliente no genera respuestas https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828575354 2021-10-19 22:01:01 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828575354 Falta de capacitación rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828577814 2021-10-19 22:02:43 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828577814 Faltan estandares de servicios ajustados al segmento rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828578745 2021-10-19 22:03:17 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828578745 Falta cultura de servicio rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828581172 2021-10-19 22:04:55 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828581172 Rentabilidad por encima del cliente rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828582198 2021-10-19 22:05:23 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828582198 Personal no involucrado rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828583846 2021-10-19 22:06:39 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828583846 Mala comunicacion rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828584133 2021-10-19 22:06:53 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828584133 Modelo obsoleto de vinculación rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828584827 2021-10-19 22:07:25 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828584827 Politicas de seguridad actualizada rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828586143 2021-10-19 22:08:24 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828586143 La Indiferencia y Mala Atención al Ciente rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828587474 2021-10-19 22:09:18 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828587474 GENERAR PROGRAMAS DE CAPACITACIONES https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828643616 2021-10-19 22:50:15 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828643616 REALIZAR CLINICAS DE SERVICIO AL CLIENTE https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828647599 2021-10-19 22:53:16 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828647599 GENERACION DE FIDELIZACION AL CLIENTE https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828650600 2021-10-19 22:55:35 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828650600 Analisis de expectativa del cliente rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828651620 2021-10-19 22:56:21 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828651620 Sistema de remuneracion atado al NPS rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828652366 2021-10-19 22:56:48 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828652366 DDDDDD rschefer1 https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828652868 2021-10-19 22:57:14 UTC https://padlet.com/rschefer1/3455hw22d4qi53rc/wish/1828652868