(Customer walks into the store.)
Customer: Hi, I’d like to return this toaster. It stopped working after just one week.
Employee: I’m sorry to hear that. Do you have the receipt?
Customer: Yes, here it is.
Employee: Thank you. Since the toaster is still under warranty, we can offer you a replacement or a refund.
Customer: I’d prefer a refund, please.
Employee: No problem. I’ll process the refund right away. Would you like it in cash or credited back to your card?
Customer: Credit back to my card, please.
Employee: All set! The amount will show on your account in 3–5 business days.