R:Wpould you like half-board or full-board?

G:Half-board. please. Please note that I am lactose intolerant.
R: I understand, How would you like to pay?
G: By credit card.

[Scene: A hotel front desk. Mia and Laura are checking out. The receptionist, David, is ready to help.]

David (Receptionist): Good morning! Are you checking out?

Mia: Yes, we are. Room 412.

David: Let me check… Yes, I see your booking. How was your stay?

Laura: It was very nice! The room was clean, and the staff was friendly.

Mia: And the swimming pool was amazing!

David: I’m happy to hear that! Here is your bill.

Laura: [Looks at the bill] Oh… why is there an extra charge?

David: That is for the late check-out yesterday.

Laura: Oh, I see. Mia, we should have left earlier!

Mia: But we needed more sleep!

David: Would you like to pay by card or cash?

Mia: Card, please.

David: [Takes the card, processes the payment] All done! Here is your receipt.

Laura: Thank you. Can we leave our luggage here for two hours?

David: Of course! I will put it in the storage room.

Mia: That’s great. Thank you so much!

David: You’re welcome! Have a safe trip!

Laura: Bye!

Mia: Bye!

😊

[Scene: A hotel front desk. Anna and Bella arrive with their suitcases. The receptionist, Mark, is ready to help.]

Mark (Receptionist): Good evening! Welcome to Sunshine Hotel. Do you have a reservation?

Anna: Yes! It’s under Anna Carter.

Mark: [Checks the computer] Yes, I see your booking. One room with two beds for two nights, correct?

Bella: Yes, that’s right!

Mark: Great. May I see your ID and a credit card for the deposit?

Anna: Sure, here you go.

Mark: [Takes the ID and card, types on the computer] Thank you! Your room number is 308. Here are your key cards.

Bella: Is breakfast included?

Mark: Yes! Breakfast is from 7 AM to 10 AM in the restaurant on the first floor.

Anna: And is there a gym in the hotel?

Mark: Yes, it’s on the second floor, open 24 hours.

Bella: Perfect! Oh, one more question—do you have free Wi-Fi?

Mark: Yes, just connect to "Sunshine_Hotel" and use this password. [Hands them a small card]

Anna: Thank you!

Mark: You’re welcome! Enjoy your stay.

Bella: Thanks!

Anna: Let’s go to the room!

1. Easy to Plan – You don’t need to book hotels, transport, or activities. The travel company does everything for you.

2. Saves Time – You don’t have to spend hours looking for flights and hotels.

3. Cheaper – A package tour is often cheaper than booking everything separately.

4. Tour Guide – A guide gives information and helps if you have a problem.

5. Safe and Comfortable – You travel in a group, so it feels safer and easier.

1. No Freedom – You must follow the tour schedule. You can’t choose your own time.

2. Fixed Plan – The tour decides where to go. You cannot stay longer at your favorite places.

3. Big Group – There are many people in the group. It can be noisy or slow.

4. Extra Costs – Some tours do not include food or entrance tickets. You have to pay more.

5. Short Visits – The tour visits many places, but you only stay for a short time.