Service Blueprinting (Travel Package) by https://padlet.com/crisann002/bp05 Purchasing a Travel Package @ Travel Agency en-us 2018-04-28 19:09:59 UTC 2018-04-30 09:32:18 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Send.png Include all the steps that customers take part in as part of the service delivery process crisann002 https://padlet.com/crisann002/bp05/wish/256246551 2018-04-28 19:09:59 UTC https://padlet.com/crisann002/bp05/wish/256246551 Tangibles that customers are exposed to that can influence their quality perceptions crisann002 https://padlet.com/crisann002/bp05/wish/256246552 2018-04-28 19:09:59 UTC https://padlet.com/crisann002/bp05/wish/256246552 Those actions of frontline contact employees that occur as part of a service encounter crisann002 https://padlet.com/crisann002/bp05/wish/256246553 2018-04-28 19:09:59 UTC https://padlet.com/crisann002/bp05/wish/256246553 Invisible contact employees, below the line of visibility crisann002 https://padlet.com/crisann002/bp05/wish/256246554 2018-04-28 19:09:59 UTC https://padlet.com/crisann002/bp05/wish/256246554 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann002 https://padlet.com/crisann002/bp05/wish/256246555 2018-04-28 19:09:59 UTC https://padlet.com/crisann002/bp05/wish/256246555 Decide on duration and visit destination https://padlet.com/crisann002/bp05/wish/256436995 2018-04-30 09:17:36 UTC https://padlet.com/crisann002/bp05/wish/256436995 Go to the travel agency outlet https://padlet.com/crisann002/bp05/wish/256437197 2018-04-30 09:18:49 UTC https://padlet.com/crisann002/bp05/wish/256437197 Enquire about travel pricing, itinerary, accommadation etc. https://padlet.com/crisann002/bp05/wish/256437309 2018-04-30 09:19:27 UTC https://padlet.com/crisann002/bp05/wish/256437309 Sign respective paperwork and make payment https://padlet.com/crisann002/bp05/wish/256437630 2018-04-30 09:21:35 UTC https://padlet.com/crisann002/bp05/wish/256437630 Leave shop https://padlet.com/crisann002/bp05/wish/256437779 2018-04-30 09:22:30 UTC https://padlet.com/crisann002/bp05/wish/256437779 Staff, environment (colors used in shop) https://padlet.com/crisann002/bp05/wish/256437823 2018-04-30 09:22:52 UTC https://padlet.com/crisann002/bp05/wish/256437823 Waiting time https://padlet.com/crisann002/bp05/wish/256437981 2018-04-30 09:23:55 UTC https://padlet.com/crisann002/bp05/wish/256437981 Prepare copies of respective paperwork https://padlet.com/crisann002/bp05/wish/256438221 2018-04-30 09:25:24 UTC https://padlet.com/crisann002/bp05/wish/256438221 Transmitting information clearly to the customer https://padlet.com/crisann002/bp05/wish/256439235 2018-04-30 09:31:38 UTC https://padlet.com/crisann002/bp05/wish/256439235