Pre Peak targeted training 12/14/2021 8:30 est by Latrice Brown https://padlet.com/lbrown8109/Prepeaktargetedtraining Peak=reach a highest point, either of a specified value or at a specified time. Target=select as an object of attention or attack. en-us 2019-03-13 12:52:54 UTC 2021-12-15 19:09:24 UTC hello@padlet.com https://padlet.net/icons/png/1f3af.png Question lbrown8109 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947515045 What do you do when you call the other department and it shows them busy. Do you hang up and call back?]]> 2021-12-14 16:48:05 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947515045 QUESTION: CPA does not transfer to CVS Caremark for the 2022 FEP transfer - CVS Caremark reaches out to collect the info - is this part of the PHI pharm to pharm blurred line? https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947582847 2021-12-14 17:16:51 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947582847 how do they pick the patient that get auto ship? xiomarasantana https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947652585 2021-12-14 17:46:10 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947652585 Question lbrown8109 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947931891 agent advised they don't have a whisper anymore for CSG calls.]]> 2021-12-14 20:01:22 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1947931891 Great job! As always https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096607 2021-12-14 21:47:37 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096607 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096675 Latrice is awesome like always, don't have any questions at this time...]]> 2021-12-14 21:47:41 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096675 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096793 I do not have any questions for now. Great job. 

]]> 2021-12-14 21:47:47 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948096793 Training https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097198 Training was great very informative. I like it wasn't just informational but it was fun to share different scenarios.

]]> 2021-12-14 21:48:08 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097198 Routing Calls https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097464 Will we ever good the phone options where the patients can select from the option what department they want to speak with? ]]> 2021-12-14 21:48:21 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097464 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097483 today was GREAT. ]]> 2021-12-14 21:48:22 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097483 Great job! Learned new information about the rr. https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097640 2021-12-14 21:48:30 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948097640 I'm good so far https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098133 2021-12-14 21:48:53 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098133 Great Day https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098233 Today was Great!]]> 2021-12-14 21:48:56 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098233 overview :) https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098489 I think today went very well. I enjoy a refresher. Very informative. Great job Latrtice :)]]> 2021-12-14 21:49:09 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098489 Thank you for the good information https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098943 2021-12-14 21:49:31 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948098943 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099096 Are we done for today? I cannot hear you anymore. ]]> 2021-12-14 21:49:39 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099096 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099152 This training has been a huge help on just refreshing all the steps! Today has been really informative and answered a lot of questions I had. Great job teaching this training! really informative!]]> 2021-12-14 21:49:42 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099152 online ordering https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099218  i enjoyed the info about the online ordering i have gotten those calls an was a little confused you made the process alot easier now i can inform patient alot better now that im more knowledgeable ]]> 2021-12-14 21:49:45 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948099218 Day 1 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948100569 Today was great. Very detailed training.]]> 2021-12-14 21:50:50 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948100569 I really enjoyed today. Thank you so much celestemharris https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948101136 2021-12-14 21:51:17 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948101136 VERY INFORMATIVE! Thankful for your time and YOUR ENERGY Ms Latrice. I am definitely feeling more prepared for my first Peak Season as a FTE and am excited to see what's in store for tomorrow! https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948102071 2021-12-14 21:51:57 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948102071 No Question https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948103005 the refresh has been great. Thanks ]]> 2021-12-14 21:52:45 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948103005 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948103233 Today was good, a lot of information, questions answered and I hope everyone is on the same page after this training. 

]]> 2021-12-14 21:52:54 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1948103233 QUESTION - Opting in/out of autocaller campaign with blanket consents to ship to MDO https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949689965 2021-12-15 15:17:00 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949689965 BLANKET CONSENT / MULTIPLE MEDICATIONS SCENIARIOS - NEED DRUG NAME ON CONSENT C&P https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949712522 2021-12-15 15:25:09 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949712522 QUESTION: E-checks - will pt need to call and speak to billing each month or can a a critical note be created for billing for automatic debits? https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949898746 2021-12-15 16:34:20 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949898746 question lbrown8109 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949918595 Site 75 IL can they do Test claim survey?]]> 2021-12-15 16:42:23 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1949918595 great day 2 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950233083 great refresher course. training was detailed and helpful]]> 2021-12-15 19:06:07 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950233083 Latrese you are a awesome trainer!!!! https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950234007 2021-12-15 19:06:38 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950234007 i missed most of class but was able to get a refresh on user holds https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950234235 2021-12-15 19:06:44 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950234235 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950235300 Great refresher!! Loved learning how other departments work. ]]> 2021-12-15 19:07:12 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950235300 Presceduling https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950236451 Prescheduling a lot of the orders do not get pushed out and I was told that we have to let management know. This is another reason why we get a lot of escalation calls. ]]> 2021-12-15 19:07:47 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950236451 day 2 https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950236864 thank you so much for leading this training. it was very informative. Thank you so much Latrice! :) ]]> 2021-12-15 19:08:02 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950236864 Trainor https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950237868 Latrice was awesome!]]> 2021-12-15 19:08:36 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950237868 Great Refresher and def beneficial for when we are supporting different departments! https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950239297 2021-12-15 19:09:24 UTC https://padlet.com/lbrown8109/Prepeaktargetedtraining/wish/1950239297