https://padlet.com/Tjitra/2qw21hdjl5ijx7o5 Ladies and gentlemen, kindly to create 3 ideas about Design Thinking on Empathy - understanding who are the customer of beyond the port for the new Pelindo. Write down your ideas in this padlet following the provided examples. en-us 2021-09-16 09:07:13 UTC 2021-09-18 14:27:52 UTC hello@padlet.com https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750166091 Problem Identification :
Dengan ada nya merger pelabuhan, maka dibutuhkan tools atau media bagi para BOD dan senior leader di Head Office untuk melihat dan memonitor kinerja masing-masing2 regional dan sub holding

Idea to solve :
Perlu dibuatkan dashboard berbasis web (webbase) dan Android base yang dapat menampilkan kinerja (KPI) dari masing-masing regional dan sub holding

expected result :
Dapat membantu BOD dan senior leader untuk memantau masing-masing kinerja regional dan sub holding]]> 2021-09-18 08:49:49 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750166091 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750168822 Standarization Pelindo and Subsidiary Business Model
Problem identification
Existing in IPC Some of the Subsidiaries and Branches doesnt have some standard, Example : There is branch that still operate of Cargo service.
First Idea to Solve
Asking with representative Subs and Coord with GM at the Branch what is the main function of branch and if its possible Subs handle all cargo service not branches anymore
Expected results
Pelindo Branches and Subsidiary have same Standard to organize the business models at all branch.]]> 2021-09-18 08:53:33 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750168822 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169206 Problem Identification:
Kesulitan dalam melihat data kondisi serta kinerja keuangan, operasional, sdm setelah pelindo bersatu dengan kondisi aplikasi serta struktur dan penyajian data di masing-masing pelindo yang kemungkinan berbeda

First Idea to Solve:
Membangun sebuah platform konsolidasi data serta dashboard executive summary untuk management

Expected Results:
Mendapatkan gambaran kondisi seluruh wilayah dan cabang pelindo secara cepat dan realtime sehingga dapat BOD dapat mengambil keputusan secara cepat]]> 2021-09-18 08:54:04 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169206 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169334 Problem Identification :
Difficulties of construction project monitoring for all of strategic projects in integrated pelindo and different situations/problem of each project

First idea to solve :
How to make use of current tools become more powerfull to monitor all of projects

Expected result :
All of strategic projects can be monitored easier, accurate and real time with high capability of important data sharing


]]> 2021-09-18 08:54:14 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169334 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169364 Problem Identification
Adanya keinginan customer untuk mengetahui update history barang/goods yang dimiliki sehingga proses request dapat segera terealisasi

First Idea to Solve:
Membuat aplikasi bagi customer yang memudahkan tracing barang

Expected Results:
 kepercayaan dari customer akan keamanan dan kepastian barang sampai tujuan ]]> 2021-09-18 08:54:17 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750169364 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750172576 Problem identification :
Different in standards of infrastructure design of port in pelindo

Idea to solve :
How to make design standar of port infratructure design which is applicable in all area of pelindo

Result :
The same quality, performance and availability of port infrastructure]]> 2021-09-18 08:58:28 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750172576 ajengfajar4 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750173722 Problem Identification
- Ketidakpastian delivery pelayanan kepada palanggan
- Tingginya biaya yang ditanggung pelanggan
- Tidak adanya standarisasi proses pelayanan kepada pelanggan
Idea
Menyediakan pelayanan pelabuhan satu atap berbasis apps dan gerai layanan untuk seluruh lapisan masyarakat yang transparansi, memberikan kepastian, mudah dan efisien
Results
- Menurunkan biaya logistic
- Memberikan legalitas pelayanan
- Proses pelayanan dapat dipantau secara real date
- Dapat dinikmati oleh semua lapisan masyarakat

]]> 2021-09-18 08:59:57 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750173722 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750175249 Problem Identification
Maritime Business that not get much attention

First Idea to Solve
Taking market from other country competitors

Expected result
Winning the maritime business at standard international services]]> 2021-09-18 09:01:47 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750175249 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750175828 Problem identification :
Differnet standar from different maintenance vendor resulting different quality of maintenance works

Idea to solve :
How to make our own standard that should be followed by all vendor

Result :
Equal quality of maintenance work result and high availability of port infrastructure.]]> 2021-09-18 09:02:36 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750175828 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750188484 Problem Identification:
Terdapat potensi perbedaan penerapan peraturan terkait kepelabuhanan

First Idea to Solve:
Membangun database legal all pelindo dan melihat gap penerapan peraturan terkait kepelabuhanan

Expected Results:
Standardisasi penerapan peraturan di seluruh pelindo]]> 2021-09-18 09:18:52 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750188484 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750190992 Problem Identification:
Pelanggan harus mendaftar saat pertama kali bertransaksi di salah satu wilayah pelindo padahal pernah terdaftar di salah satu pelindo lain

First Idea to Solve:
Konsolidasi data pengguna jasa di seluruh pelindo

Expected Results:
Pelanggan tidak perlu mendaftar ulang jika pernah terdaftar di salah satu pelindo sebelum merger]]> 2021-09-18 09:21:50 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750190992 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750201362 Vessel Operation Meeting By Online (Vemo)
Problem Identification
Customer still come to pelindo to do the vessel operation meeting in the pandemic and digital era
First Idea To Solve
Use Free platform to do meeting online and use smartsheet to put the in the agreement form
Expected results
All activity including operation meeting with the customer by online.]]> 2021-09-18 09:34:40 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750201362 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750206251 Operation Monitoring  Dashboard
Problem identification
Vessel operation monitoring still use manual form.
First Idea
Using tools smartsheet that can be access by all team
Expected result
Ship and cargo activity can be monitor trough the simple smartsheet

]]> 2021-09-18 09:40:09 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750206251 https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750473322 Problem Identification :
Pelindo 2 saat ini sudah memiliki Aplikasi Siskaku yang dapat memantau Kontrak Kerjasama Lahan. Dengan adanya merger pelabuhan 1 s.d 4, maka di butuhkan :
- standarisasi SOP Penyewaan lahan
- standarisasi formula perhitungan  Penyewaan lahan 
- Aplikasi yang dapat di akses oleh pelanggan terkait informasi lahan yang tersedia di pelabuhan (luas lahan, fasilitas,lingkungan sekitar) serta menu untuk melakukan permohonan kontrak penyewaan lahan beserta Kontrak Virtual

First Idea to Solve :
- Melakukan  standarisasi SOP Penyewaan lahan 
- Melakukan  standarisasi formula perhitungan  Penyewaan lahan 
- Membuat  Aplikasi yang dapat di akses oleh pelanggan terkait informasi lahan yang tersedia di pelabuhan (luas lahan, fasilitas,lingkungan sekitar) serta menu untuk melakukan permohonan kontrak penyewaan lahan beserta Kontrak Virtual 

Expected Results :
dari sisi internal :
- Memudahkan untuk mengontrol masa berlaku Kontrak Penyewaan lahan yang sudah berjalan
- Memudahkan dalam pemasaran lahan pelabuhan

dari sisi eksternal (pelanggan) :
- Memudahkan pelanggan dalam mencari informasi terkait lahan pelabuhanan yang mereka butuhkan
- Memudahkan pelanggan untuk mengajukan permohonan penyewaan lahan pelabuhanan]]> 2021-09-18 14:21:43 UTC https://padlet.com/Tjitra/2qw21hdjl5ijx7o5/wish/1750473322