<?xml version="1.0"?>
<rss version="2.0">
   <channel>
      <title>Zendesk Training - Karen Trombley by Heather Olivier</title>
      <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp</link>
      <description>Track your tasks</description>
      <language>en-us</language>
      <pubDate>2024-05-01 15:07:45 UTC</pubDate>
      <lastBuildDate>2024-05-06 17:26:26 UTC</lastBuildDate>
      <webMaster>hello@padlet.com</webMaster>
      <image>
         <url>https://padlet.net/icons/png/2611.png</url>
      </image>
      <item>
         <title>Zendesk - Online Trainings</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692209</link>
         <description><![CDATA[<p>Create a login for the Zendesk training site (It's separate from your FACT Zendesk login)</p>]]></description>
         <enclosure url="https://accounts.skilljar.com/accounts/signup/?next=%2Fauth%2Fendpoint%2Flogin%2Fresult%3Fnext%3D%252F%26d%3D1bob7zwnkvy5v&amp;t=3jfpg5dht6rgl&amp;d=1bob7zwnkvy5v" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692209</guid>
      </item>
      <item>
         <title>Zendesk - Online Trainings</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692211</link>
         <description><![CDATA[<p>Complete the online training titled, "Zendesk Support for Agents Training".</p>]]></description>
         <enclosure url="https://training.zendesk.com/on-demand-zendesk-support-for-agents-i" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692211</guid>
      </item>
      <item>
         <title>Zendesk - Online Trainings</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692213</link>
         <description><![CDATA[<p>Complete the online training titled, "Zendesk Talk for Agents Training".</p>]]></description>
         <enclosure url="https://training.zendesk.com/on-demand-zendesk-talk-for-agents-i" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692213</guid>
      </item>
      <item>
         <title>Zendesk - Exploring Zendesk</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692214</link>
         <description><![CDATA[<p>Visit our instance of Zendesk at <a rel="noopener noreferrer nofollow" href="http://factoregon.zendesk.com">factoregon.zendesk.com</a> and log in.  You can do this as early as you want.  Reach out to Alison or Heather O. for help. </p>]]></description>
         <enclosure url="http://factoregon.zendesk.com/" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692214</guid>
      </item>
      <item>
         <title>Zendesk- Exploring Zendesk</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692215</link>
         <description><![CDATA[<p><strong>In Zendesk, update your signature. </strong></p><p><br></p><p>Under your user profile, update your signature as follows (but update it with your info). Be sure to keep the brackets and parentheses just the same - Zendesk turns this part of the signature into a link under the word "Pronouns" just like in our email signatures. </p><p><br></p><p>Alison Holley | [Pronouns](<a rel="noopener noreferrer nofollow" href="https://www.mypronouns.org">https://www.mypronouns.org</a>) (she/they)&nbsp; </p><p>Program Specialist </p><p><a rel="noopener noreferrer nofollow" href="mailto:alison@factoregon.org">alison@factoregon.org</a> </p><p>Please keep in mind that I work part-time and may not be able to respond quickly. Our support team is available by phone or at <a rel="noopener noreferrer nofollow" href="mailto:support@factoregon.org">support@factoregon.org</a>. </p><p>(503) 786-6082 </p><p><a rel="noopener noreferrer nofollow" href="http://www.factoregon.org">www.factoregon.org</a> </p><p><br></p><p>For more detailed instructions and screenshots, visit: <a rel="noopener noreferrer nofollow" href="https://factoregon-my.sharepoint.com/:w:/g/personal/alison_factoregon_org/EdmIbVIKYqpGjEB2XT3s5TYBbHM4XOdJRQFBYajXmFXm3g?e=9YKm54">https://factoregon-my.sharepoint.com/:w:/g/personal/alison_factoregon_org/EdmIbVIKYqpGjEB2XT3s5TYBbHM4XOdJRQFBYajXmFXm3g?e=9YKm54</a></p>]]></description>
         <enclosure url="https://factoregon-my.sharepoint.com/:w:/g/personal/alison_factoregon_org/EdmIbVIKYqpGjEB2XT3s5TYBbHM4XOdJRQFBYajXmFXm3g?e=9YKm54" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692215</guid>
      </item>
      <item>
         <title>Zendesk - Exploring Zendesk</title>
         <author>heatherolivier</author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692216</link>
         <description><![CDATA[<p>Schedule some time with Molly Williamson to have her go through the detailed Zendesk process documentation and put it into practice with her. During this time you will:</p><p><br/></p><ul><li><p>Explore </p><ul><li><p>Views</p></li><li><p>Tickets</p></li><li><p>Macros</p></li><li><p>Headings</p></li><li><p>Etc.</p></li></ul></li><li><p>At the end of the meeting, you will create a plan with Molly that may include:</p><ul><li><p>listening in on calls</p></li><li><p>shadowing</p></li><li><p>jointly supporting a family</p></li><li><p>making calls to gather information</p></li><li><p>taking calls independently</p></li></ul></li></ul><p><a rel="noopener noreferrer nofollow" href="https://factoregon.sharepoint.com/:f:/s/OverallFACTSite/EvNWq_4q8a1EmAf_VmGp9KkBaZq3cHxKleScTtbx3V22uw?e=GDvoEu">Support</a></p>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/2388504486/fd2a659c9db3aa7696a8701936fb9a9c/Molly__6D3A4835__crop.jpg" />
         <pubDate>2024-05-01 15:07:45 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2976692216</guid>
      </item>
      <item>
         <title>5/2 - create login under karentrombley@factoregon.org is complete</title>
         <author></author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2978434364</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2024-05-02 18:36:08 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2978434364</guid>
      </item>
      <item>
         <title>5/2 - Support for Agents Trg is complete</title>
         <author></author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2978435096</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2024-05-02 18:36:54 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2978435096</guid>
      </item>
      <item>
         <title>Completed 5/6</title>
         <author></author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981844908</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2024-05-06 15:42:27 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981844908</guid>
      </item>
      <item>
         <title>Completed 5/6</title>
         <author></author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981903399</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2024-05-06 16:25:43 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981903399</guid>
      </item>
      <item>
         <title>In progress 5/6; trg scheduled for 5/9 9am</title>
         <author></author>
         <link>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981906892</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2024-05-06 16:28:14 UTC</pubDate>
         <guid>https://padlet.com/productiverepresentativeco/2qbfv1zy5n4cllxp/wish/2981906892</guid>
      </item>
   </channel>
</rss>
