SESSION 2: Group 2 by scott https://padlet.com/sjordan12/2j0hvpscpuae Friday Workshop en-us 2016-10-02 11:47:52 UTC 2016-10-21 09:18:36 UTC hello@padlet.com sjordan12 https://padlet.com/sjordan12/2j0hvpscpuae/wish/132290381 What we do well

Teamwork
Flexibility
Provide a service to the best of our abilities with the resources available to us - to students and staff
Interacting with customers
Go the extra mile
Adaptable to customers' needs
Good working relationship between IT and LIS 
Most information is clearly signposted

]]> 2016-10-21 08:57:23 UTC https://padlet.com/sjordan12/2j0hvpscpuae/wish/132290381 What could be improved? sjordan12 https://padlet.com/sjordan12/2j0hvpscpuae/wish/132290438 Consistency of information
Transparency of services and who does Creation of more appropriate procedures
keeping abreast of new / latest technologies - budget to purchase test equipment 
Out of hours support
Parity of cover between LIS and IT out of hours on campus and also Student Helpzone hubs etc.

]]> 2016-10-21 08:57:42 UTC https://padlet.com/sjordan12/2j0hvpscpuae/wish/132290438 What we're not doing (that we could be doing?) sjordan12 https://padlet.com/sjordan12/2j0hvpscpuae/wish/132290471 IT - lack of procedures
Working group to monitor new technologies
No specialist support on campuses at weekends

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