What are some proven strategies you've seen or used to reduce queues? by L&D EMEA Master Trainers https://padlet.com/lndemea/2ixvslm1trkpmzk Post your response to the discussion topic by clicking the plus button below. en-us 2025-09-11 08:08:56 UTC 2025-09-11 10:50:08 UTC hello@padlet.com https://padlet.net/icons/png/1f4ac.png https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580047588 More counters, and more staff


]]> 2025-09-11 10:37:34 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580047588 lndemea https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580048607 Extra man power at the busy operation 

 

]]> 2025-09-11 10:38:33 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580048607 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580048850 Expand seatings and have waiting area as mentioned for dubai there's no waiting area



]]> 2025-09-11 10:38:50 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580048850 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580049020 Use some signs and QR code to help guest with Mastercards and Visa applications.

]]> 2025-09-11 10:38:59 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580049020 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580049867 system we use is dojo

]]> 2025-09-11 10:39:44 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580049867 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050038 maybe early check in as airlines do, so people who check in early just come scan something an proceed straight. so having a lane for early check in


]]> 2025-09-11 10:39:55 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050038 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050251 We have provided an allocated staff to manage queues who are responsible on guiding the guests, who must be prioritized and then assist guests who needs help in registration of their membership card

]]> 2025-09-11 10:40:05 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050251 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050426 Increase the man power when possible.

Designated staff or queues for relevant access. Ex. PP and DP is quick in comparison to IBE or on line bookings.

Mobile staff - 1 staff going into the queue to do the check in while the rest are stationed at the counter.

]]> 2025-09-11 10:40:17 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050426 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050689 we invite guest to scan the QR code to join the virtual queue

]]> 2025-09-11 10:40:30 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050689 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050886 Mentioning to guests about waiting time, maybe on screens or smart travel

]]> 2025-09-11 10:40:44 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580050886 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051279 london heathrow

]]> 2025-09-11 10:41:09 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051279 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051417 Having some refreshing drinks and snacks as they wait haha

]]> 2025-09-11 10:41:20 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051417 https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051937

  • Proactiveness - update the system regularly

  • sometimes we can play on the psychological side - lobby music - welcome drinks - some art pieces - books

    • ]]>     2025-09-11 10:41:53 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580051937     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580052558 Add a queue for Airlines and other line for cards members

    ]]>     2025-09-11 10:42:31 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580052558     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580053003 proper signages for counters allocated for Airline guests or business class guests and separate counter for corporate members

    ]]>     2025-09-11 10:42:53 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580053003     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580053712 if we can have allocated counter for big groups like families

    ]]>     2025-09-11 10:43:39 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580053712     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580054089 fast connection & working devices

    ]]>     2025-09-11 10:44:04 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580054089     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580054127 In AMM lounge we offer Arabic coffee at the check in and detox water when the guest is waiting to fix their app

    ]]>     2025-09-11 10:44:07 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580054127     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580057654 If it’s a family booking we can have 1 person stay at reception to check in and the other guests can go and settle down.

    ]]>     2025-09-11 10:47:35 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580057654     https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580058218 Always get help from your colleague

    ]]>     2025-09-11 10:48:16 UTC https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580058218     lndemea https://padlet.com/lndemea/2ixvslm1trkpmzk/wish/3580059892 try to finish the transaction with in 30 seconds. short conversation 

    • Alok & Mariz - DXB


     

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