ITS Management Process - CSC 08/18/16 by dan https://padlet.com/daniel_jones1/2gc9vqwpb3ph Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-18 13:48:34 UTC 2016-08-19 13:26:24 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750482 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  How often is Password station being updated with new users? seeing more and more users not enrolled - Frank
                                                                                                           REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Carlos CSC queue (3880 - Noel, Abdalla, Erick)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 10.37 and FCR 72.03 customer inputs into the help desk portal 855






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750482 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750483 Provide global information, celebrations, organizational announcements, birthdays, etc.

The following will either go out of service, into limited use or read only this weekend.   I am working on a complete list.

Online Reservations (Web App)
CensusInPatLookupService (Web Service)
CensusService (Web Service)
CDMPExport(-MS) (Task)
Census File Lookup (Web App)
AUTO_FAX_EDCHART_SERVICE (ESB) – Lisa double-checking with Lincoln
Census View, aka Patient Info (Web App)
Resource Scheduling (Web App)
Surg res data base
Patient data base
Medimar
Workx
EDIS
SCM
SRM
Radnet
SIS
SISCOM
 


]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750483 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750484 Discuss achievements/successes/patient stories/Recognition

]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/2gc9vqwpb3ph/wish/118750484