The first day I started my internship student, I was very excited to start life outside the university. I came earlier than expected because of my excitement. I met the friendly staff, Mr. Hazwan, and also the old intern, Amirul.

They provided exposure to the company and tasks that need to be done as practical students. For example, given guidance on how to interact with customers. Gave us exposure on how to manage holiday packages upon customer request.

Given exposure on every activity that needs to be done. For example, managing registration and being the secretariat of the pre-wedding course during every weekend. Given guidance from start to finish for example, how customers register, open the receipt book and how to write, until keying in the participant's name to google drive for storage until the day of the course.

Given exposure to hotels and also company halls that can be used for renting out such as parties, meetings, company hi teas, etc. Intern students are also given exposure to cleaning the hotel during guest check out.

The first day of my internship was very satisfying and I am excited to continue my internship efforts at the company and can't wait to contribute to the company.

I made an assignment to enter the names of the participants of the pre-marriage course into Google Drive for storage so that I wouldn't forget the names of the participants if they came to the course later.

Managing customers taking a pre-marriage course certificate that was held last week. Explaining to customers that the marriage certificate cannot be impounded because the religious office will stamp on the paper and will be fined RM30. Apart from that, I also promote sales of RM2 for one hardcase unit.

I was given instructions from an old intern on how to tidy up and clean the hotel room after guests check out. That is, how to make mattress sheets and pillows, how to fold towels and blankets, clean the toilet and floor. Separate dirty items into baskets. Showed where cleaning items and clean items are located in a designated room. Use fragrance to scent the room after cleaning to provide comfort to future guests.

Tidying up the hall in preparation for the pre-marriage course to be held on Saturday and Sunday. ensuring there are enough chairs and tables for the participants attending. ensuring the PA system and electricity are in good condition. cleaning the hall floor by sweeping dust and garbage around the hall. ensuring the surau and toilets are clean.

Gave a brief briefing on the actual situation and how to manage the pre-marriage course registration. some customers registered inline and some also registered walk-in at the office. only RM 100 for each course participant including modules and lunch.

provide a little knowledge about religious matters.

Today, I manage customers taking pre-wedding course certificates and promote sales of hardcases for only RM2 to customers.

Interact with staff in the office and exchange ideas with each other. For example, giving ideas to expand the company.

Open the office at 8.45 am. Turn on the air conditioner and lights. Place an iron banner in front of the office as soon as the office door opens. Clean the office with colleagues by sweeping outside and inside the office. Throw garbage into a large trash can.

Help customers complete registration and full payment for Badal Hajj and Umrah for the year 2025. Update customer information in files and Google Drive.

Manage customers to take pre-wedding course certificates and promote hardcase sales.

Cleaning the hotel room after guests check out. Changing the mattress and pillow sheets, changing the blankets and towels, and cleaning the floor and toilet.

Clean the hall in preparation for celebrating Hari Raya Aidilfitri. Sweep dust from the floor and walls.

Open the office at 9.00 am. Turn on the lights and air conditioning. Put an iron banner outside the office to indicate that the office is open.

Next, I sweep the yard outside the office in the morning. There is a lot of bird droppings and dust that are scattered at that time.

Help customers fill out the pre-marriage course form and make full payment via cash. Update participant information into Google Drive.

Be a Customer Service by promoting hajj and umrah packages and providing clear explanations to customers who come to the office.

Manage customers who register for pre-wedding courses. Manage participants' payments in cash and remind them of the procedures during the course.

Manage customers who take pre-wedding certificates and promote hardcase sales. Ask participants to sign and write the date on the paper when collecting the certificate to make it easier for us to manage it.

tidying up 3 hotel rooms after guests check out after Hari Raya. It is common for hotels to be full during Hari Raya. I will ensure that the rooms are clean and pleasing to the eye for future guests to check in.

I was given the task of making an itinerary for a holiday to Dumai Indonesia. looking for interesting places and trips that the tourists will go to later.

Clean the hotel room after the guest checks out. I will make sure the toilet and floor are clean, the mattress sheets, pillows, blankets and towels are changed clean, and make sure the room smells good for the guests who will come check in.

Today I continue by making a holiday itinerary to Dumai Indonesia. Looking for places that are suitable for the age range of tourists such as museums and interesting shopping places.

I manage customers who want to take a marriage course certificate at the office after their course date is within the day. Explain a little bit about the disclosure for the certificate that will be taken, for example it cannot be liminated and so on to facilitate their wedding affairs.

Promote the sale of hard boxes to customers who take pre-wedding certificates.

Be the secretariat of the pre-wedding course from 8 am to 5 pm. Among the things that are done is to ensure that participants sign in when they arrive early in the morning and after the break. ensure that participants provide a copy of their IC to make it easier for us to reference their names and IC numbers.

Ensure that all fans, lights, air conditioners and laptops are turned on after participants and speakers leave the hall. ensure that everything is turned off and cleaned before leaving the hall.

Management of Hajj & Umrah Payments. I reviewed and recorded payment transactions for deposits and instalments from customers. I also assisted in preparing official payment receipts and handing a copy to each customer. I gained an understanding of the instalment payment procedures and learned how to use the company’s official receipt system. This task also gave me the opportunity to interact directly with customers.

During my internship at Al Multazam Travel & Tours Sdn. Bhd., I was assigned to manage customer registration for Umrah payments. I assisted in guiding customers through the registration process, which involved helping them complete the required forms, checking important documents such as copies of their identity card (IC), passport, and vaccination certificates, and entering all relevant information into the company’s internal system. I also explained the structure of Umrah payments, including deposit requirements and payment deadlines. After collecting the necessary documents and confirming the details, I issued official receipts, and payment slips for the initial deposits made by customers. Through this task, I learned the importance of accurate data entry and the need for clear, professional communication—especially when dealing with customer finances. I also gained a deeper understanding of the overall payment workflow and how customer records are securely maintained within the organization.

In addition, I attended a special briefing session conducted by representatives from PruBSN Takaful on the topic of HIBAH (Islamic gift distribution). The session provided valuable information about the concept and benefits of HIBAH, particularly in the context of Islamic financial planning and family protection. I took detailed notes, asked questions to better understand the application of HIBAH in real-life scenarios, and helped distribute brochures and product booklets to customers after the session.

Customer Registration Management for Badal Hajj (RM3200 Package)

I assisted the staff in registering customers who intended to use the Badal Hajj service for the current Hajj season. My responsibilities included ensuring that all required information—such as the deceased’s name, the next of kin’s identification number (IC), their relationship to the deceased, and other supporting documents—were complete and correctly recorded. I also handled the recording of deposit payments and issued official receipts to the customers.

Through this task, I learned about the procedures and required documentation involved in Badal Hajj registration. I also understood the importance of using polite and empathetic communication, especially when dealing with family members registering on behalf of deceased loved ones.

Serving Customers Inquiring About Hajj and Hajj Management

I assisted walk-in and call-in customers who had basic inquiries regarding Hajj pilgrimage, such as the registration process, eligibility requirements, and estimated waiting periods. For detailed explanations, I referred them to senior officers who could clarify matters related to Muassasah Hajj and private Hajj packages.

From this experience, I gained initial exposure to Hajj operations, including payment structures and the distinctions between Hajj and Umrah services. I also learned the importance of delivering accurate and clear information to customers to avoid confusion or miscommunication.

During my internship, I was entrusted with several tasks related to the Kursus Pra Perkahwinan (KPP) or Pre-Marriage Course conducted by Al Multazam. One of my key responsibilities was to assist with customer registration for the KPP program. I helped customers fill in their registration forms, collected relevant documents such as photocopies of ICs, and provided information regarding the date, time, and location of the course. I also ensured that each participant was correctly listed in the attendance system.

In addition, I was assigned to compile and organize the KPP module into physical files. This involved sorting printed materials such as course notes, speaker profiles, and handouts into order, then placing them in folders to be distributed to participants on the day of the course. I made sure that each module was complete and properly labelled, ensuring a smooth learning experience for the attendees.

I also performed data entry tasks, which involved keying in customer information into the company’s database. This included personal details, payment status, and attendance records. Accuracy and attention to detail were crucial in ensuring all information was up to date and reliable for future references, especially for certificate issuance.

Furthermore, I was actively involved in customer service, where I communicated directly with walk-in and call-in customers. I answered questions about the course, assisted with payment-related matters, and guided customers on the next steps after registration. This task helped me build confidence in handling customer inquiries while developing my interpersonal and communication skills.

One of the main tasks I was involved in during my internship was assisting with the registration process for Hajj and Umrah pilgrims. This task required me to guide customers through the necessary steps to register, including filling out the registration forms, checking the completeness of documents such as a copy of their IC, passport, and vaccination record, and verifying passport validity. I also helped enter the pilgrims’ personal data into the company’s system under the supervision of the admin and operations team. In some cases, I assisted with collecting payment deposits and issuing official receipts. This experience helped me understand the standard operating procedures involved in preparing pilgrims for Hajj and Umrah, as well as the importance of accuracy, compliance, and proper documentation.

Additionally, I was given the opportunity to design an advertising poster for the Pre-Marriage Course (Kursus Pra Perkahwinan) organized by the company. This task required creativity and attention to detail. I used design tools to create a visually attractive and informative poster that included key details such as course dates, venue, contact information, and the benefits of attending the course. The poster was used to promote the program on social media platforms and the company's premises. Through this experience, I learned how to create marketing materials that are both professional and aligned with the company’s branding, while also improving my skills in graphic design and digital marketing.

Today, I started my day by helping with cleaning both the inside and outside areas of the office. This included wiping down surfaces, organizing customer waiting areas, sweeping the entrance, and ensuring the front office looked clean and welcoming for customers. Maintaining cleanliness not only creates a professional image but also ensures a comfortable environment for both staff and visitors.

Later, I was assigned to check the attendance of participants attending the Pre-Marriage Course (Kursus Pra-Perkahwinan - KPP). I referred to the participant list and verified their names as they arrived. This helped ensure accurate records, which are important for the issuance of certificates after the course ends.

I also assisted with customer registration for the Badal Hajj package, where I helped collect customer information, verify documents such as IC copies and details of the deceased, and ensure deposit payments were recorded correctly. I provided customers with official receipts and ensured all details were updated in the system under the guidance of senior staff. This task helped me understand the sensitivity of managing religious services and the importance of handling customers with empathy.

In the afternoon, I joined a meeting with the company director and staff to discuss the upcoming Eid banquet. The meeting involved planning the event, assigning duties, and brainstorming ideas for food, logistics, and guest management. Being part of this meeting gave me insight into internal event planning processes and how teamwork and communication are key in organizing company functions.

Today, I was involved in customer service duties, where I welcomed walk-in clients, answered phone calls, and responded to basic inquiries related to Umrah packages, pre-marriage courses (KPP), and Badal Hajj services. I guided customers politely and directed more complex queries to senior staff. This task allowed me to improve my communication skills, learn how to handle different types of customers, and represent the company in a professional manner.

In addition, I assisted with a marketing task where I was asked to promote the company’s store buildings available for rent to potential franchisees. I helped draft and send out professional e-mails to targeted recipients, providing details such as location, rental rates, facilities, and business opportunities. This exposure helped me understand how business promotion is done through digital communication and how to present a company’s property offerings clearly and persuasively.

Today, I was entrusted with the task of managing three clients who registered for Badal Hajj and Badal Umrah services for the year 2025. I assisted each client in completing the registration process, which involved collecting personal and deceased information, verifying supporting documents, and explaining the procedure and responsibilities involved in performing Badal. I also helped record deposit payments and issued official receipts. This task allowed me to strengthen my skills in customer service, data handling, and understanding the religious and emotional significance of the Badal service.

In addition, I was involved in preparing the event hall for the company’s upcoming Eid celebration. This included tidying up the space, arranging tables and chairs, and assisting the team in organizing decoration materials. Contributing to this event taught me the importance of teamwork, event planning, and maintaining cleanliness and order to create a welcoming environment for staff and guests.

Today, I was actively involved in cleaning and preparing the hall for the company’s upcoming Hari Raya celebration. My tasks included decorating the stage area where the main program would take place. I also helped in arranging the tables for guests and food, ensuring everything was well-organized and accessible. Each table was covered neatly with tablecloths, giving the hall a clean and festive appearance.

In addition, I took part in sweeping the floor thoroughly and cleaning hard-to-reach areas, including removing cobwebs (sawang) from the ceiling and corners. This preparation was important to ensure a comfortable and welcoming environment for all staff and guests attending the celebration. Through this task, I learned the value of teamwork, attention to detail, and how cleanliness contributes to the success of any event.

On this day of my internship, I began my duty by opening the office at 8.50 a.m., ensuring the lights, air-conditioning, and computer systems were ready for the day's operations. I performed a quick check to make sure the front desk was clean and organized to receive customers.

Later in the day, I assisted in managing customers who came to settle the remaining balance of their Hajj and Umrah payments for the 2025 session. My role included confirming their package details, checking outstanding balances, issuing receipts upon payment, and updating the system with the payment records. This task gave me more exposure to the financial and administrative process of pilgrimage management and strengthened my communication skills when handling customer inquiries.

Additionally, I was involved in a hospitality-related task where I cleaned one of the hotel rooms after guests had checked out. This included changing bed sheets, wiping surfaces, and making sure the room was in good condition for the next guest. Although it was a brief task, it helped me appreciate the importance of cleanliness and service quality in customer satisfaction.

Lastly, I had the opportunity to learn how to operate a projector during the Kursus Pra Perkahwinan (KPP) session. I assisted the team in setting up the projector for the speaker’s presentation. This hands-on experience taught me basic technical skills and prepared me for future responsibilities involving event setup and multimedia equipment.

Let me know if you’d like this translated into Malay or compiled into a weekly format.

Today, I was assigned to serve as the committee member (urusetia) for the Pre-Marriage Course (Kursus Pra-Perkahwinan) held at Al Multazam’s event hall. I was involved from the beginning of the program, starting with participant registration at 8.30 a.m. until the closing session at 5.00 p.m. My responsibilities included welcoming participants, checking attendance lists, distributing course files and modules, and ensuring all participants were seated according to the layout.

I was also in charge of checking the technical and facility setup, such as ensuring the air-conditioning, lights, plug points, and projector were functioning properly before the course began. At the end of the program, I made sure all electrical items were switched off and the hall was cleaned and secured. I also assisted in arranging and distributing lunch meals to both the participants and speakers.

This experience taught me the importance of event coordination, time management, and teamwork. It also helped me develop discipline, attention to detail, and the ability to handle real-time problems to ensure the smooth flow of a full-day program.

Let me know if you need this revised further or compiled into a full weekly report.

Today, I had the opportunity to take part in the Company’s Eid al-Fitr celebration, which was held to strengthen the bond between staff, management, and interns. The event took place in the company hall, which had been beautifully decorated in advance. The celebration included a variety of activities such as welcoming speeches, sharing festive meals, and informal staff interaction in a relaxed and joyful atmosphere.

I assisted in managing the event flow by helping guests find their seats, monitoring food distribution, and ensuring the venue stayed clean and organized throughout the program. This experience allowed me to observe the company’s approach to internal staff engagement and taught me the importance of team spirit, hospitality, and maintaining professionalism even in informal events. It was a meaningful day that brought everyone together in the spirit of Hari Raya, creating a positive and memorable experience.

Today, I was assigned to manage customers who registered for Badal Hajj services for the year 2025. I assisted in collecting the necessary documents such as the deceased’s full name, IC, relationship to the applicant, and other required information. I also helped explain the process and requirements of Badal Hajj to the customers, recorded the deposit payments, and issued official receipts. This task enhanced my understanding of religious services and allowed me to practice respectful and empathetic communication, especially when dealing with customers registering on behalf of late family members.

Later in the day, I took part in cleaning the hall that had been used for the company’s recent Hari Raya banquet. This included removing decorations, arranging chairs and tables back into place, sweeping the floor, and ensuring the space was clean and ready for future use. In addition, I was also assigned to clean one of the hotel rooms that had been occupied during the event. I changed the bed linens, emptied trash bins, wiped down surfaces, and ensured the room was tidy and presentable.

Through these tasks, I learned the importance of maintaining cleanliness and orderliness after an event, as well as how teamwork and responsibility play a key role in event follow-up and facility management.

Today, I began my day by sweeping the outside area of the office and taking out the trash to ensure a clean and welcoming environment for customers and staff. Maintaining the cleanliness of the premises reflects the company’s professionalism and leaves a good impression on visitors.

Later, I assisted with administrative tasks by entering the names of KPP (Pre-Marriage Course) participants into Google Drive for attendance tracking during the week’s session. This required accuracy and attention to detail, as the information would be used for certificate issuance and official records.

I also helped with the arrangement and distribution of pre-marriage course certificates to eligible participants who had completed the course. This involved organizing the certificates alphabetically and according to course dates, then contacting or handing them over to the participants.

In addition, I was involved in promoting hardcase sales (used to store certificates) to customers collecting their KPP certificates. I approached customers politely, explained the function and benefits of the hardcase, and encouraged them to purchase it as a safe and professional way to keep their documents.

Towards the end of the day, I assisted in arranging for a customer to make Umrah Badal on behalf of two individuals. I helped collect the necessary personal details and documents, confirmed the customer’s understanding of the process, and recorded the deposit payment under staff supervision. This experience improved my communication skills and gave me further insight into religious service procedures.

Today, I was assigned to manage clients collecting their Pre-Marriage Course (KPP) certificates. I assisted by checking the attendance records to ensure each client had completed the course before issuing the certificate. I then helped organize the certificates according to dates and names and guided each customer through the collection process. This task required attention to detail and accuracy to avoid any mix-ups, while also maintaining polite and professional communication with clients.

In addition, I took the opportunity to promote hardcase sales to customers collecting their certificates. I explained the benefits of using a hardcase to protect their important documents, especially for official use during marriage registration. By interacting with customers directly, I was able to practice persuasive communication skills and understand customer needs better. These sales task also helped me learn the importance of upselling complementary products as part of good customer service.

Today, I had the opportunity to attend the Eid banquet organized by PPKI Chenderong Balai, representing Al Multazam Travel & Tours. The event served as a platform to strengthen community relations and promote the company’s services in a friendly, social setting. I observed how maintaining a positive presence at public events contributes to networking and brand visibility.

After the event, I assisted with a marketing task by distributing flyers related to the company’s Hajj and Umrah packages, hotel accommodations, and pre-marriage (KPP) courses. The flyers were distributed to several nearby mosques, including:

• Masjid Al-Amjad, Sungai Tunku

• Masjid Al-Ansar, Chenderong Balai

• Masjid Assaadah, Kampung Bahagia

• Masjid Ibnu Sinar, Teluk Intan

This activity helped promote Al Multazam’s services to a wider audience and gave me experience in field marketing and engaging with mosque officials.

Back at the office, I was responsible for managing customers making Hajj and Umrah payments. This involved receiving documents, verifying payment amounts, and issuing official receipts under staff supervision. I also entered the names of Hajj and Umrah participants into Google Drive to help update the company’s internal records. This task emphasized the importance of data accuracy and proper documentation, especially when handling sensitive religious travel services.

Today, I started the day by tidying up the office area, which included sweeping and disposing of trash to maintain a clean and organized working environment. Keeping the office clean not only creates a pleasant atmosphere for staff and clients but also reflects professionalism.

Next, I helped with administrative tasks by inserting the KPP (Pre-Marriage Course) module into individual files that would be distributed to participants attending the course this week. I ensured that each file contained complete and correct materials, which are essential for participant reference during the sessions.

I was also involved in managing and distributing KPP certificates to participants who had completed the course and came to collect their certificates. I verified their attendance, matched their names to the certificate list, and handed over the documents in an orderly and polite manner.

Additionally, I assisted in promoting hardcase sales to customers collecting their KPP certificates. I explained the benefits of using a hardcase to protect important documents, which helped encourage several participants to purchase them.

Towards the end of the day, I joined the team in tidying up the hall in preparation for the upcoming KPP session. This included arranging enough tables and chairs to accommodate all participants comfortably and ensuring the layout supported smooth registration and group activities. This task allowed me to develop my organizational and event preparation skills.

Today, I served as a secretariat team member for the Pre-Marriage Course (Kursus Pra-Perkahwinan) organized by our company, which ran from 8:00 a.m. to 5:00 p.m. My responsibilities began with checking the names and identification card (IC) numbers of participants during registration, ensuring that only those officially enrolled were allowed to enter the hall and take part in the course. This required accuracy, confidence, and good communication when dealing with large groups.

I also assisted in arranging food and beverages for participants during the lunch and tea breaks, which were served in the lower hall. I helped manage the flow of participants during meal time and ensured cleanliness and order throughout the break sessions.

At the end of the program, I helped to inspect the venue, making sure that all fans, lights, air conditioners, and laptops were properly turned off and unplugged after both participants and speakers had exited the hall. This task highlighted the importance of responsibility, safety, and proper equipment handling after an event.

Through this full-day involvement, I gained valuable experience in event coordination, time management, and handling customer service in a formal course setting. It also taught me how every detail—from registration to clean-up—plays an important role in delivering a successful program.

Today, I was involved in analyzing the attendance of participants from last week’s Pre-Marriage Course (Kursus Pra-Perkahwinan). I reviewed the attendance sheets, matched them against the registration list, and compiled a summary of those who were present and eligible to receive their course certificates. This process required careful attention to detail and accurate data checking to ensure that the final records were correct and up to date. The information gathered was essential for certificate distribution and internal reporting.

In addition, I assisted in managing the registration of new participants for the upcoming pre-marriage course. My tasks included preparing the registration forms, collecting required documents from the participants (such as copies of IC), checking their details for accuracy, and entering their names into the system. This task taught me the importance of efficient registration flow and maintaining professional interaction with clients to ensure a smooth and welcoming experience.

Today, I was assigned to manage clients collecting their Pre-Marriage Course (KPP) certificates. I assisted by checking the attendance records to confirm that each participant had completed the course and was eligible to receive their certificate. I then organized the certificates by date and participant name and helped guide the clients through the collection process. This task required accuracy and professionalism, especially when verifying personal details and handling official documents.

In addition, I also promoted hardcase sales to participants collecting their certificates. I explained the purpose and benefits of using a hardcase, which is to keep the certificate safe, clean, and in good condition—especially since it may be used during official marriage registration. This allowed me to practice persuasive communication and customer service skills, while also helping the company promote value-added products.

Today, I assisted in managing the registration of participants for the upcoming Pre-Marriage Course (Kursus Pra-Perkahwinan). My tasks included preparing registration forms, verifying participants' personal details (such as full name and identification number), and organizing their documents for record-keeping. I also entered the information into the company’s internal database to ensure all data was accurately stored. This process helped me strengthen my skills in administrative work and customer service.

I was also given the opportunity to manage customers who were interested in donating to nearby tahfiz schools. I assisted in recording the donor details, collecting the contribution, and issuing receipts. This task gave me insight into how the company supports charitable causes and maintains good relations with the community, especially in promoting Islamic education through tahfiz institutions.

Additionally, I handled customer registration for Badal Hajj and Umrah for the upcoming 2026 session. This involved collecting information about the deceased (for Badal), the next of kin, and ensuring that required documents were provided. I also guided customers through the payment process and issued receipts under supervision. Through this task, I gained a deeper understanding of the procedures and emotional sensitivity required when dealing with such religious services.

Today, I began my duties by sweeping and disposing of trash both inside and outside the office area. This basic yet important task helped ensure that the workspace remained clean, comfortable, and professional for both staff and customers.

I was also involved in customer service, where I assisted walk-in clients and answered general inquiries related to our travel and course services. I practiced polite communication and problem-solving skills, ensuring that each customer received clear and helpful information.

Later in the day, I assisted in managing the registration of participants for the upcoming Pre-Marriage Course (Kursus Pra-Perkahwinan). I helped collect personal details from new registrants, checked required documents, and guided them through the sign-up process. I also entered participants' names into Google Drive, ensuring their data was properly saved for future reference and certificate issuance. This improved my skills in administrative work and digital record-keeping.

Today, I assisted in managing Umrah registration for customers who booked packages for the upcoming December session. I helped collect necessary documents such as identification cards, passports, and vaccination records. I also guided customers through the registration form and verified that all personal information was accurate before submission. This task gave me a clearer understanding of the Umrah booking process and the importance of accuracy in travel documentation.

I also had the opportunity to listen to the company's chairman explain the Umrah process to customers. This session provided valuable insights into the steps involved in preparing for Umrah, including travel arrangements, religious obligations, and what to expect while in the Holy Land. It helped me gain a better understanding of how to communicate Umrah-related information clearly and respectfully to clients in the future.

Later, I was assigned to check for any name or spelling errors on the Pre-Marriage Course (KPP) certificates before distribution. I carefully reviewed each certificate to ensure that the participant's full name and identification number matched the official registration records. This task emphasized the importance of attention to detail, especially when handling official documents.

Being Customer Service regarding marriage and umrah matters.

Managing customers taking pre-marriage certificates and promoting hard case sales.

At 4 pm, i went to the hotel to clean room no. 6. the room was very difficult to clean because the floor was very slippery. the guests who checked in the room were used to massage people so the floor of the room was filled with massage oil making the room very slippery. I cleaned it very carefully so as not to cause harm.

Manage customers registering for pre-wedding courses with cash payments. Give friendly reminders when attending the course such as wearing casual and polite clothes and bringing a copy of the IC when attending the course soon.

Be a Customer Service and promote Umrah packages to customers.

Manage customer Badal Hajj registration for 2026. Enter customer names into Google Drive and company files.

Manage customers taking pre-wedding course certificates and also promote hard case sales to customers.

Helping customers register marriage forms and fill in marriage information through the official SPPIM portal. As well as helping other customers make divorce arrangements via the SPPIM application as well. Ensuring all information is filled in correctly.

Manage customers who took out certificates for the wedding course last week and promoted the hard case to customers.

Manage customers' pre-wedding course certificates that they wanted to post. When double checking the names of the participants, there were many spelling errors and so on, so that day we had a lot of trouble rechecking each participant's name.

Manage customers who registered for the pre-wedding course for the next session.

Helped bring down chairs from the upper hall to the lower hall to prepare the pre-wedding participants for lunch.

I opened the office at 8.50 am, turned off the grill, turned on the lights and air conditioning.

became a customer service for badal hajj and marriage forms.

Managed customers to take pre-wedding course certificates and promoted hard case sales. asked participants to sign and date when taking the certificate. double-checked the name and IC so that there were no mistakes.

Inserted the pre-wedding module and stationery into the file for participants in the pre-wedding course this week.

Arranged restock items such as pens, hard cases and hard cases for post in the closet provided.

reminded customers to take the Badal Umrah certificate via WhatsApp messages.

Today, suddenly a salesperson came to the office selling popia sira but the price was very expensive, I couldn't afford it. then I refused in a good way not to buy the goods he was selling.

Tidy up the pre-wedding course hall by arranging enough tables and chairs for the participants to attend, double checking that the PA system and air conditioning are working properly.

Managing customers taking pre-wedding course certificates and selling hard cases. Ensuring customers sign and write the date when taking the course certificate to facilitate the transaction.

Managing customers taking Badal Umrah certificates that have been completed within the day.

At 4 pm we were instructed to go to the pre-wedding course hall to install table mats on each participant's table to ensure cleanliness and comfort for the participants.

Manage customers registering for pre-wedding courses for the next session. I help them fill out the information on the form completely and accurately. I also open a receipt for customers to pay full payment and inform them about the procedures during the course, for example, clothing and course programs.

Manage customers to take pre-wedding course certificates and ensure they sign and write the date of collection to make our business easier.

Apart from that, I also actively promote the sale of hard cases for customers who take pre-wedding course certificates.

That evening at 4 o'clock, I went to the hotel to clean hotel room no. 8, I removed the sheets, pillowcases and blankets and dirty towels to put in the dirty basket. Then I installed new sheets and items, and cleaned the toilet and room floor cleanly so that it would be comfortable for guests afterwards.

throwing away garbage and sweeping up trash in the office.

acting as customer service for customers sending certificates with incorrect names, and waiting for them to be corrected.

acting as customer service for customers asking about Umrah course locations.

Sweeping outside the offices for the comfort of customers and staff.

Triple checking spelling errors of names and IC numbers of participants on pre-marriage course certificates before distributing them to them.

Managing certificates to be posted to customers using courier services, ensuring certificates are kept in good condition so that when they arrive in the hands of customers, the certificates are still nice and neat.

made a poster in conjunction with Ikhlas Teacher's Day from the almultazam company.

managed the collection of pre-wedding course certificates and ensured that they signed and wrote the date when collecting the certificate to make it easier for us to make a review.

promoted the sale of hard cases to customers who took pre-wedding course certificates.

that evening at 4 pm, I went to the hotel to fold the sheets, blankets, pillowcases and towels that had been washed and arranged them in the closet that had been specially prepared for hotel stock.

At 8.50 am I opened the office door by lifting the grill, turned on the lights & air conditioning, arranged a banner stand in front of the offices to show that our offices were open at 9 am.

arranged the papers and documents that had been printed to facilitate the management of the manager.

managed customers taking pre-marriage course certificates and warned them not to freeze the certificates so as not to be fined and charged by the religious office.

promoted the sale of hard cases for RM2 to customers who took pre-marriage course certificates.

Today, I started my duty by opening the office at 8:50 a.m.. This included unlocking the grill door, turning on the air conditioner and lights, and setting up the banner stand outside the office to indicate that the premises were open to customers. This task taught me the importance of punctuality and maintaining a professional office setup for customer readiness.

Later, I was assigned to work on designing a new Pre-Marriage Course schedule using Canva. I created a visually attractive and informative layout that clearly listed the course dates and times. I also organized the finalized course schedule into printable formats for distribution to participants during registration or on the day of the course. This helped me improve my skills in basic graphic design and office communication.

In addition, I assisted customers collecting their Pre-Marriage Course certificates, ensuring that all their personal details matched our records before releasing the documents. At the same time, I promoted RM2 hardcases to encourage customers to keep their certificates safe from damage. This allowed me to apply soft-selling strategies and improve my customer service experience.

In the afternoon, I was given the task of folding and organizing hotel linens, including sheets, pillowcases, towels, and blankets. I arranged them neatly into the designated closet in the store area, ensuring the hotel inventory was in order and ready for future use. This developed my sense of responsibility in hospitality support and attention to cleanliness and order.

Today, I started the day by assisting participants who came to collect their Pre-Marriage Course certificates. I verified their information and handed over the certificates. While serving them, I also promoted the sales of RM2 hardcases, encouraging customers to store their certificates safely and neatly. This allowed me to apply my communication and upselling skills during face-to-face interactions.

Next, I was responsible for reminding participants of the upcoming Pre-Marriage Course scheduled for this week. I sent out WhatsApp messages to participants, informing them of the course date, time, and venue, ensuring they were well-prepared and aware of the session details. This task developed my ability to manage digital communication and maintain customer relations.

In the housekeeping section, I was assigned to tidy up Room No. 6 at the Abu Ubaidah Hotel. I began by removing used sheets, pillowcases, blankets, and towels and placing them into the dirty laundry basket to be washed later. I then replaced them with fresh, clean linens to prepare the room for the next guest. Additionally, I washed the toilet and cleaned the floor, ensuring that the room was neat, hygienic, and comfortable for future use. This task gave me hands-on experience in hotel room maintenance and hospitality standards.

Lastly, I assisted in tidying up the multipurpose hall, which was to be rented out for a corporate meeting. I helped with the arrangement of tables and chairs, ensuring a comfortable and organized layout that would suit the client's needs. This responsibility improved my event preparation and space management skills.

Today, I was assigned to assist customers collecting their Pre-Marriage Course certificates. I verified their identity and ensured the correct details before handing over the certificates. Alongside this, I promoted and sold RM2 hard cases, which help customers keep their certificates safe, neat, and protected from damage. This activity helped improve my communication and soft-selling skills.

I was also given the task of assisting in the completion of a Mualaf (convert) information form, which is required for submission to the National Registration Department (JPN). I guided the customer through the form, ensuring all necessary details were filled in clearly and correctly. This task gave me exposure to basic documentation procedures and increased my awareness of administrative processes involving religious conversion records.

Later in the day, I cleaned and organized the hall that had been used by external tenants for several hours. I ensured that all chairs and tables were returned to their original position, and I checked that the floor was clean and free of any rubbish. I also inspected the lights, air conditioning, and sound system equipment to make sure everything was in working condition. This taught me the importance of maintaining company facilities to ensure readiness for the next event or rental use.

Today, I accompanied several staff members and the company director to Ipoh to attend to official matters. Our first stop was at the Perak Islamic Religious and Malay Customs Council (MAIPk) office to submit the Tokoh Saidatina Khadijah nomination form. This activity gave me insight into the process of submitting official applications and the importance of community recognition awards in Islamic institutions.

Following that, we proceeded to the Zakat office to inquire about tuition assistance. I observed how the company explores ways to support educational programs and community welfare through official zakat channels. This was a valuable experience as it introduced me to how Islamic financial aid is managed and how companies like ours collaborate with religious institutions for social impact.

On the way back, we stopped at the Kg Gajah Religious Office to distribute promotional materials, including Pre-Marriage Course flyers and company business cards. This was part of the ongoing marketing strategy to increase awareness and reach potential customers in Kg Gajah and nearby areas. I learned the value of on-ground marketing and how establishing connections with local religious offices helps build trust and reputation in the community.

Today, I began the day by opening the office at 8:50 a.m. and, as part of the company’s routine, joined the staff in reciting Surah Yaasin together. This morning reflection helped set a positive and spiritual tone for the day.

After that, I worked with other team members to clean and organize the office space. We disposed of old papers, unused boxes, and other clutter to ensure the workspace remained neat, professional, and conducive for both staff and customer visits.

Later, I assisted with managing customers who came to collect their Pre-Marriage Course certificates. I verified their information and helped distribute the correct documents. At the same time, I promoted and encouraged the purchase of RM2 hardcases for customers to safely store their certificates. This task allowed me to strengthen my interpersonal and customer service skills.

Toward the end of the day, I was tasked with drafting the tentative schedule and proposing activities for the upcoming school holiday program. This required me to brainstorm engaging, educational, and religiously beneficial content suitable for young participants. I gained experience in planning and proposing program structures, which is valuable for future event coordination tasks

be the secretariat of the pre-wedding course from 8am-6pm. ensure that the module files are sufficient to be given to the participants.

ensure that their attendance is taken before entering the lecture hall, participants need to sign, check their names and ICs correctly.

ensure that participants have paid for the course by looking at the proof of payment.

take care of the half-day offices for that day from 10am-12pm.

ensure that there is enough food and drinks for the participants at lunch. ensure that the lights, air conditioners, fans, lamps, LCDs and so on are turned off after the lecture session is over.

pre-wedding course registration session on Sunday at 8-8.30 am.

ensuring that there is enough food for participants to take and take home.

I checked the name, IC number of each participant with a photostat IC to make a certificate at the Ipoh religious office.

folding the mattress and pillow covers, towels and blankets and arranging them in the closet that has been provided on the hotel shelf.

ensuring that fans, lights, air conditioners, LCDs, windows and so on are closed before leaving the hall.

I manage the registration of pre-wedding course participants face-to-face. Customers come to the office to book the course date that month.

I also manage the participants to take the pre-wedding course certificate and promote the sale of hardcases that we sell for rm2.

Accompany the boss to the LHDN and the Tapah Land Office to complete his business there while distributing flyers to mosques nearby the area, for example, Masjid Jamek Tapah, Sultan Nazrin Muizzudin Shah.

I enter the names of the pre-wedding course participants into Google Drive for company storage.

Umrah participants in the month of August paid a deposit of rm28 thousand. Why do I feel like I'm holding that much money hehehe.

I was frantically looking for the certificate of the last participant until I looked many times and couldn't find it. Apparently the staff kept it at the bottom. I felt very nervous in front of customers.

I also cleaned room no. 6 carefully, such as cleaning the toilet and mopping the slippery floor, ensuring that the sheets, blankets, pillowcases and towels were changed with clean ones, ensuring that the guest room was clean and fragrant.

Today, I was assigned to manage the sale and rental agreements for customers interested in renting shop lots at Sentral Intan, a property owned by the company’s Chairman. I helped prepare and organize relevant documents such as tenancy agreements, application forms, and identification copies. I also communicated with potential tenants to confirm details about the rental period, monthly fees, and shop lot availability. This task provided me with exposure to basic property management and document handling.

Additionally, I carried out customer service duties, responding to inquiries regarding the Pre-Marriage Course (Kursus Pra-Perkahwinan). I answered phone calls and walk-in queries, explained the registration process, and clarified course details such as location, schedule, and required documents. This helped me develop my interpersonal and communication skills while handling client questions professionally.

I also helped to manage the delivery of pre-marriage course certificates to customers living outside the local area. This involved preparing envelopes, confirming postal addresses, and selecting a reliable courier service. I learned how to ensure documents are safely packed and tracked during delivery to avoid delays or losses.

Lastly, I assisted in counting the stock of Umrah pilgrims’ luggage stored under the Abu Ubaidah Hotel (Taman Melur). I checked the quantity and condition of the bags and helped record the inventory for future use. This task taught me the importance of accurate stock-taking and organizing logistical items for group travel.

Today, I began the day by sweeping and cleaning the area outside the office to ensure the surroundings looked tidy, presentable, and welcoming. A clean environment reflects the company’s professionalism and gives a positive impression to customers and passersby.

Next, I handled customer service related to marriage forms and the official SPPIM portal (Sistem Pengurusan Perkahwinan Islam Malaysia). I assisted customers by explaining how to fill in the forms correctly and guided them through the process of online registration via the SPPIM platform. This helped improve my understanding of digital marriage registration systems and strengthened my communication skills.

I was also assigned to manage the collection of pre-marriage course certificates. I checked participants’ names against the attendance list before handing over their certificates. At the same time, I promoted hard case sales to customers by explaining the importance of protecting their certificates for long-term safekeeping, especially for official use.

Lastly, I assisted in managing customer payments for hotel room rentals at the lobby of Abu Ubaidah Hotel. I collected payment details, provided guidance on check-in/check-out procedures, and ensured receipts were properly recorded. This gave me hands-on experience in basic hotel operations and strengthened my interaction skills with walk-in customers.

Today, I was assigned to manage customer payments for various religious services. Firstly, I handled payments for Qurban in Mecca involving 6 goats, totaling RM2,700. I collected customer information, ensured the payment amount was correct, and issued official receipts. I also recorded the transaction in the company's payment log for documentation and accountability purposes. This task exposed me to the process of managing international religious transactions and emphasized the importance of accuracy in financial dealings.

Next, I processed payments from customers who contributed RM200 each for the waqf (endowment) of Al-Quran. I collected details of the donors, issued receipts, and ensured their names were properly listed for the program. This taught me the value of trust in managing charitable contributions and the importance of clear records for spiritual programs.

I also managed customer payments for Zamzam water purchases, including its delivery or handling fees, amounting to RM250. I provided payment confirmations and explained the delivery timeline or pickup procedures to the customers.

In addition, I helped with opening and recording payment receipts for participants of the school holiday program scheduled on June 4 and 5. I entered the participant names and payment details into the system and ensured that every customer received a proper copy of the receipt. This taught me how to handle group program payments efficiently and maintain organized records for event planning.

Today, I started the day by cleaning hotel room No. 6 before entering the office, as there was a scheduled customer check-in at 2:00 p.m. I ensured the room was clean, organized, and presentable, including changing the bedsheets, wiping surfaces, and checking the bathroom for cleanliness. This task taught me the importance of hospitality standards and time management when preparing accommodation for guests.

After that, I assisted in designing a Hari Raya Aidil Adha poster for the company. I used basic graphic design tools to create a visually appealing and informative poster that included greetings and relevant event details. This task helped enhance my creativity and digital design skills while contributing to the company’s festive branding and marketing efforts.

Later in the day, I was involved in managing the registration for the Pre-Marriage Course (Kursus Pra-Perkahwinan). I assisted customers with filling out their registration forms, collected necessary documents, and organized them for processing. I also opened and updated the receipt book to record payment details for each participant. This allowed me to practice proper documentation procedures and improve my communication with clients during registration and payment processes.

Today, I was assigned to open and operate the office for a half-day session, from 9:00 a.m. to 12:00 noon. During this time, I ensured that the office was clean, the lights and air-conditioning were functioning, and that everything was ready to receive walk-in customers. I also remained available to assist with any customer inquiries or administrative tasks that came in during the shortened working hours. This experience taught me about maintaining professionalism even during short operating hours and handling responsibilities independently while the office operated with limited staff.

Today, I was tasked with several administrative and customer service responsibilities. First, I helped manage customers who came to collect their Pre-Marriage Course certificates. During the process, I also promoted the sales of RM2 hardcases, explaining their importance in protecting official documents for long-term use. This helped me practice soft-selling techniques while providing helpful options to customers.

In addition, I was responsible for notifying and reminding participants from previous Pre-Marriage Course sessions who had not yet collected their certificates. I sent polite reminder messages via WhatsApp, including collection details and office hours. This task taught me the importance of follow-up communication and customer engagement.

I also assisted in keying in the names of new participants into Google Drive, based on their online registrations. I ensured that all data was entered accurately to avoid discrepancies during certificate issuance in the future. This improved my digital organization skills and attention to detail.

Later in the day, I managed customer payments for the remaining balance of their Badal Hajj packages for the year 2022. I recorded payment details and issued receipts under the guidance of the finance team. I also helped update the list of names and customer data for this year’s Badal Hajj season, ensuring all records were current and properly filed for documentation and follow-up.

This combination of tasks gave me deeper exposure to customer service, data management, and Islamic travel operations.

Today, I carried out multiple tasks related to both customer service and hospitality. In the morning, I performed my role as a customer service assistant for marriage registration forms. I assisted customers by guiding them through the process of completing their registration forms and filling in all required personal details accurately. Additionally, I helped them navigate the MySejahtera app to book appointments for HIV testing at selected government clinics, which is a mandatory requirement for marriage registration in Malaysia. This task enhanced my communication and digital literacy skills, especially in explaining processes clearly to those unfamiliar with mobile applications.

Later in the day, I managed the posting of Pre-Marriage Course certificates for customers who live far away and could not collect them in person. I prepared the certificates for delivery, confirmed customer details, and ensured they were sent through a reliable and trusted courier service. This responsibility taught me the importance of proper packaging, accurate address documentation, and follow-up with courier services to ensure safe delivery.

I also handled walk-in customers who came to collect their Pre-Marriage Course certificates, and at the same time, I promoted the sales of affordable hardcases (RM2) to encourage customers to protect their documents properly. This helped me practice product promotion and polite upselling techniques.

In the afternoon, I was assigned to assist in the housekeeping department. I helped fold and organize hotel linens, including bedsheets, pillowcases, blankets, and towels, and arranged them neatly into the closet located in the hotel store. This task gave me hands-on experience in hotel operations and reinforced the value of cleanliness and organization in hospitality management.

In the morning, I was responsible for sweeping and removing trash from both the inside and outside of the office area. This task was important to ensure that the environment remained clean, tidy, and visually pleasant for both staff and visiting customers. Maintaining cleanliness also reflects professionalism and enhances the overall image of the company.

Later in the day, I assisted customers who came to collect their Pre-Marriage Course certificates. I helped verify their details and issued the certificates accordingly. During this process, I also promoted and sold RM2 hardcases, encouraging customers to keep their certificates safe and well-protected. This allowed me to practice customer engagement and simple sales techniques while ensuring customer satisfaction.

customer service for marriage forms and SPPIM portal to get married in Indonesia and help make HIV appointments at registered clinics.

manage customers taking pre-marriage course certificates and explain what can and cannot be done for the certificate.

promote hardcase sales to customers taking the course certificates.

tidy up room no.2, ensure everything is changed clean such as mattress sheets, pillowcases, towels and blankets.

customer service for marriage forms and data filling in SPPIM as well as helping to make HIV appointments at clinics registered in MySejahtera.

managing customers taking pre-marriage course certificates and ensuring they understand what is explained before they leave the office.

promoting hardcase sales to customers who take certificates to make it easier for them to keep the certificates in a safe place.

Manage customers taking certificates and ensure they understand what I have to say about what is allowed and not allowed for the certificate.

Promote hardcase sales to customers who take certificates to make it easier to store them.

Today I take care of one person in the morning, many customers came to take certificates, all of them took certificates for last year, huwaaaaa.

managing a customer to donate RM100 to the Sungai Kerawai tahfiz school and chatting with him while writing a receipt book to give to him.

updating pre-marriage course participants from Onpay to key in participant data to Google Drive.

I know a little bit about using the onpay platform from this company, how customers register online and so on.

Review of talks at SMK Seri Perak, Teluk Intan. I accompanied the boss to give a talk on manners to the newly admitted Form 6 lower secondary students. That same day, I was blessed to meet my former Form 6 teacher, thank God.

Managing customers to take pre-marriage course certificates and explaining a little about the certificates.

Promoting hardcase sales.

being the secretariat of the pre-wedding course which runs from 8am to 6pm on Saturdays.

ensuring the hall and participants during the course are in good condition.

ensuring they register first before the course starts.

helping the boss to tidy up the hall at Sentral Intan. we clean the floors such as sweeping and mopping the floors that have a lot of dust for the comfort of users later.

be the secretariat of the pre-wedding course from 8 am to 2 pm.

make sure they register before starting the course on Sunday.

make sure they take food before going home.

before going home, make sure the aircon, fan, lights, lcd, projector are turned off to avoid wasting electricity.

In the morning when I enter the office, I will take out the trash and tidy up the office first to make it look neat and comfortable.

Double check for the correct IC number and name to send to the Ipoh religious office to make a pre-wedding course certificate.

Manage Umrah pilgrim customers to pay for the full package they choose and also manage their passport renewal online.

Manage customers to take pre-wedding course certificates and also promote hardcase sales.

customer service for marriage forms via the SPPIM portal, filling in and registering their data to SPPIM correctly up to printing out the form and also teaching them how to book an HIV test via Mysejahtera.

ensuring 80 chairs are available in the new hall of Sentral Intan for pre-marriage courses.

I managed to physically register clients for the pre-wedding course, explained a little bit about the course procedures from time, food and schedule and I received the full payment of RM100 per person on the day.

I managed to physically register clients for the pre-wedding course, explained a little bit about the course procedures from time, food and schedule and I received the full payment of RM100 per person on the day.

Manage customers taking pre-marriage course certificates and immediately I promote the sale of RM2 hardcases to wedding course customers.

Make a list of names for the Dakwah Santai program on Saturday.

Paste star stickers and liminat to the badal umrah certificate that has been completed by the Al Multazam manager to be given to the heirs as proof that it has been done by the company.

Make an invitation letter for Ustaz Khairi Jamaluddin to the Dakwah Santai Program.

became the secretariat of the Relaxed Dakwah Program at Padang Speedy Teluk Intan from 4 pm to 7 pm. This program is organized by the Teluk Intan Religious Office which is managed by the Teluk Intan Dakwah Religious Teachers Association together with the local community. This program is not only a talk, but it also holds a relaxing session of playing coconut bowling and a lucky draw to enliven the atmosphere of the program. This program also provides food and drinks for the community who attend to celebrate. As a result, this program is very eye-opening for the entire community who attend together to listen to the tazkirah even though it is in a relaxed and open atmosphere.

Manage customers taking pre-marriage course certificates according to the date they took the course and provide some explanation of what can and cannot be done on the certificate.

Promote the sale of hard case certificates to customers who take the certificate to make things easier.

Manage the mailing of pre-marriage course customer certificates, find the certificate and enter it in the file and create its address to make it easier for the courier to send the certificate safely.

A customer came to represent his friend to collect the certificate, looking for his name, he couldn't find it even though he checked 10 times what all the names were, there was chaos in the office, it turned out that I had put his friend's certificate somewhere else because someone would want to collect it later, oh my god, I was frantically looking for the lost certificate, luckily it was still there.

Next, the customer came to collect the certificate but his father's name was wrong and he had to wait another 2 weeks to get a new certificate.

Manage customers taking pre-marriage course certificates according to the date they took the course and provide some explanation of what can and cannot be done on the certificate.

Promote the sale of hard case certificates to customers who take the certificate to make things easier.

There was a pre-marriage course customer who came to collect the certificate but the certificate had the wrong father's name on the certificate and there was dissatisfaction with us, even though it was his own fault for not providing a copy of the IC for us to double check each participant's name. Finally, it was decided for us to make a new certificate but it took a long time to complete again.

Helping the chairman put bottled water and biscuits into plastic bags to be distributed to patients at Teluk Intan Hospital.

customer service for pre-marriage courses.

managing customers to take the pre-marriage course certificate from the previous session and explaining a little about the certificate.

managing customers registering for a pre-wedding course physically and not receiving course fees because they want to pay on the day of the course.

managing customers taking pre-wedding course certificates and explaining a little about the certificates.

promoting hardcase sales to the customers to keep the certificates in good condition. making posters for Maal Hijrah for office use.

taking pre-wedding modules from a photostat shop that is commonly used for company services.

inserting the pre-wedding course modules into the file that has been prepared to be distributed to participants during the course day.

informing and reminding pre-wedding course customers about the date that has been chosen for the course that week.

Pre-wedding course secretariat from 8am to 6pm. Ensure participants enter the hall with signatures and provide us with a copy of their IC to double check their names and identification card numbers. Receive money from customers who have not paid for the pre-wedding course yet.

Make a list of umrah names for August 2025, and on the same day arrange for pilgrims to pick up umrah bags, ihram and umrah telekung as well as the equipment that the company provides for umrah pilgrims.

Assist umrah pilgrims in applying for umrah visas by doing biometrics and fingerprints until completed.

being the pre-wedding secretariat from 8 am to 2 pm. ensuring that the participants' food is enough for the number of people present. ensuring that the air conditioner, fan, lamp, LCD, laptop and table and chair are in good condition before returning home, meaning that they have been turned off so that there is no waste of electricity.

tidying up room 6, ensuring that the sheets, blankets, towels and pillowcases are changed before the customers who will come check in. ensuring that the room is fragrant and in good condition to make the surrounding environment comfortable.

This morning, I entered the office and there were 3 new interns from UPSI to undergo their industrial training at this company. When the boss arrived, we also got to know each other and I was assigned to teach and train the new interns about the work of a clerk assistant, for example, how to receive and talk to customers, teach about the service products available in this company and many more.

I was assigned to clean room no. 6, ensuring everything was clean before receiving the next guest, for example, new mattress sheets and pillows, towels and blankets. ensuring the toilet was clean and odorless. ensuring the room was organized and tidy for the comfort of other guests.

I was also assigned to help the CEO to clean and empty the hall at Wisma Abu Ubaidah to move things to Sentral Intan, a new hall for the purpose of the Marriage Course and so on. I and the other staff helped, cleaning the chairs, tables, PA system, white board and many more.

monitor and help new interns do their work in the office, help them if they need help such as explaining to customers about their pending badal hajj certificate inquiries.

customer service for upcoming pre-marriage course registration, explaining a little bit about the course

monitor and help new interns do their work in the office, help them if they need help such as explaining to customers about the marriage course certificate, watching them explain to customers about the pre-marriage course certificate.

Helping to attach photos of Umrah pilgrims to the back of the pilgrims' passports to facilitate management at KLIA later.

Managing the registration of participants in the pre-marriage course physically while the new interns are on break. Explaining about the journey during the course and so on.

Today is my second last day as an industrial training student at Al Multazam Travel And Tours Sdn Bhd. I was celebrated with the boss and other staff at the restaurant as a sign of appreciation for my services at the company. I will never forget this memory in my life as a final year student at the University. Thank you for every memory and guidance given, God willing I will use it for the future.

My final task is to help clean up the new hall to be used as a venue for wedding courses starting this July. Tidying up the hall to provide comfort and satisfaction to participants when they come later.

My last day's task was to help put up curtains and arrange chairs in the new hall which will be used for the wedding course later. I helped pack the ihram cloth to be placed in the office for the use of the Umrah pilgrims later.