DABB Cohort 59: Identity challenges by GDS Academy https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1 What are the challenges of assuring a digital identity? en-us 2022-09-06 08:00:01 UTC 2022-09-08 09:20:18 UTC hello@padlet.com https://padlet.net/icons/png/1f9d0.png Ensuring security of identity assurance https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287887982 2022-09-08 09:16:45 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287887982 Identity proof if no documentation https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888081 2022-09-08 09:16:50 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888081 People who don't have smartphones for two factor authentication (getting a text) https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888240 2022-09-08 09:17:01 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888240 User trust https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888247 2022-09-08 09:17:01 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888247 Don't have any identity documents - eg D/L, passport https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888315 2022-09-08 09:17:06 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888315 Identifying methods that all (or most) of our users have available to them https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888548 2022-09-08 09:17:21 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888548 Non-UK residents https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888732 2022-09-08 09:17:29 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888732 Preventing people from using fraudulent ID https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888820 2022-09-08 09:17:34 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888820 Keeping changed details (eg new address or phone number) up to date https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888956 2022-09-08 09:17:42 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287888956 https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889019 Keeping the process simple and easy to use]]> 2022-09-08 09:17:45 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889019 If it doesnt accept your ID (taken photo wrong etc) jessicamaygardner https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889086 2022-09-08 09:17:47 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889086 Proving my identity when I don't have the 'right sort of history' https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889097 2022-09-08 09:17:47 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889097 digital illiteracy https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889135 2022-09-08 09:17:50 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889135 Allowing someone to vouch for users with no ID proof https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889161 2022-09-08 09:17:52 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889161 Find new ways for a user to prove identity/support them with this https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889430 2022-09-08 09:18:13 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889430 Providing a range of options via different channels https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889461 2022-09-08 09:18:14 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889461 I can't immediately lay my hands on my documents (lost, mislaid or they're somewhere else) https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889568 2022-09-08 09:18:20 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889568 2 factor authentication https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889603 2022-09-08 09:18:23 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889603 Reduce instances of fraud - increase user trust https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889852 2022-09-08 09:18:33 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889852 Linked datasets? avoiding asking for their identity repeatedly https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889912 2022-09-08 09:18:38 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889912 Accept authentication across gov sites (ie, if assured on say DVLA site, accept this assurance on passport site) https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889970 2022-09-08 09:18:40 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287889970 working across different departments to ensure no one falls through the gaps https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890007 2022-09-08 09:18:43 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890007 Fear - lots of people (esp vulnerable) are scared of being scammed https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890664 2022-09-08 09:18:56 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890664 Being consistent / only asking users to do this once https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890698 Data sharing]]> 2022-09-08 09:18:58 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890698 The extent to which users trust us when we ask for valuable information https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890729 2022-09-08 09:19:00 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287890729 Setting up a face to face validation option (eg in council buildings / job centres) for those people where it's not possible to verify their digital identity https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891037 2022-09-08 09:19:13 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891037 Getting the right balance between reliability of the check and ease for the user https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891456 2022-09-08 09:19:34 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891456 Tell users up front what information they will need to have to complete this process https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891678 2022-09-08 09:19:50 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287891678 Provide a reasonable range of methods so that there is something for (almost) everyone online-only https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287892272 2022-09-08 09:20:18 UTC https://padlet.com/gdsacademy/2d2wmbixa3uqh6p1/wish/2287892272