Administration Service Workshop 1.2.22 by Moore Fiona (RRE) MPFT https://padlet.com/fionamoore2/2b8ks92oq8wmov4v Looking at our current processes, what and how do we improve these? en-us 2022-01-24 09:59:23 UTC 2025-12-23 17:28:56 UTC hello@padlet.com https://padlet.net/icons/png/1f914.png Any in person contact I have had with the admin team has been fantastic https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023329801 2022-02-01 13:44:46 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023329801 Letters going missing. https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023335819 2022-02-01 13:47:30 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023335819 In one instance I had been in Hospital due to OD - was discharged from hospital - phoned admin team and asked for my Dr to contact me asap didnt get a call back for a couple of weeks. Only one instance of this though. When I am suffering i dont tend to chasse up own admin so wouldnt keep calling for someoen to phone me. https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023336713 2022-02-01 13:47:56 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023336713 They tend to be doing 3 things at once, so can be un approachable https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023337299 2022-02-01 13:48:15 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023337299 Appointments just made for me, without any consaltation with myself. As a full time working single parent this can be very difficult https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023338320 2022-02-01 13:48:45 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023338320 often if phone for help, feels like you are rushed off phone https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023339768 2022-02-01 13:49:27 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023339768 Appointment booking marrying up https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023341233 2022-02-01 13:50:11 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023341233 more staff are needed to prevent waiting https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023342504 2022-02-01 13:50:50 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023342504 to choose but also for the admin team to have access to clinician diaries https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023343090 2022-02-01 13:51:09 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023343090 I think there should be a call back policy - it allows service users to have at least a date to know when to chase up https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023346283 2022-02-01 13:52:36 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023346283 If someone drops out due to waiting time. Should call back, as they may be in distress https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023348669 2022-02-01 13:53:47 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023348669 automatic transfer from admin to access at 5 https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023363984 2022-02-01 14:00:57 UTC https://padlet.com/fionamoore2/2b8ks92oq8wmov4v/wish/2023363984