Security: WPA2-Enterprise(802.1X)

Encryption: AES

Authentication: PEAP

>> UNCHECK – ALL – CA’s and/or Certificate validation methods (see image peap_ex.png attached)

Advance Settings: 802.1X settings – see image 8021x_ex.png attached

======================================

WiFi Adapter Settings:

> Advanced Tab >

>> Channel Width = 20Mhz (both bands A/G)

>> 802.11n Mode = Enabled (if applicable)

>> Preferred Band = 5.2GHz or ‘A’

>> Roaming Aggressiveness = Medium

>> Sleep on WoWLAN Disconnect = Disabled (Disable any/all ‘sleep’ settings)

>> Transmit power = Highest

>> Wake on Magic Packet = Enabled (recommended IF this feature is used for remote purposes)

>> Wireless Mode = 802.11 a/g

Practice allscripts: all tickets(except PW resets) and WO must be entered thru Self Service.   Please make sure you direct your customers to the self service.   I have deleted the Practice central template
                                                                                                             REMINDERS
Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Kim CSC queue (3880 - Kassia, Roberto and Tom)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 10.80 and FCR 76.19 customer inputs into the help desk portal 592