NOBLE Topic 2: Service Delivery by MassLibSystem https://padlet.com/MassLibSystem/251hug3yss470jqb Examples: physical traffic patterns in the building, seating, in-person programming, open hours en-us 2020-04-27 20:00:44 UTC 2025-10-02 22:34:24 UTC hello@padlet.com Phased in-person programming lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544646230 2020-05-01 18:23:58 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544646230 In-person programming : Can we prioritize residents? lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544646934 2020-05-01 18:24:18 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544646934 Self service holds pickup? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647022 Better for distancing, but not all libraries set up yet

]]> 2020-05-01 18:24:22 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647022 Foot traffic in small space https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647349 2020-05-01 18:24:30 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647349 Keeping up with patron expectations. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647402 Providing technology services while maintaining social distance.

Delays with checkins

]]> 2020-05-01 18:24:32 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647402 Homebound Delivery https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647594 A lot of the patrons who receive home delivery are isolated and extremely lonely, but they are also typically elderly and immunocompromised. How can we serve them and keep them safe?]]> 2020-05-01 18:24:40 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647594 Computer Access https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647603 2020-05-01 18:24:40 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647603 Internet Computing https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647615 2020-05-01 18:24:41 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647615 How do we handle one-on-one assistance? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647667

]]> 2020-05-01 18:24:43 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647667 Technical Assistance https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647709 With social distancing

]]> 2020-05-01 18:24:45 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544647709 patron spacing/ staff spacing https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648011 2020-05-01 18:24:55 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648011 C https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648018 2020-05-01 18:24:55 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648018 Phased re-opening with staff in building but no patrons for a period of time. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648087 2020-05-01 18:24:57 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648087 Shields/screens for front-line service staff lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648232 2020-05-01 18:25:02 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648232 Outreach https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648488 2020-05-01 18:25:11 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648488 Occupancy limits? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648497 If we have to limit people in the building, how? Who monitors? What if you have multiple entrances? ]]> 2020-05-01 18:25:11 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648497 enforcing safety rules. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648663 2020-05-01 18:25:17 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648663 Check https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648802 2020-05-01 18:25:22 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648802 Dealing with people who don't want to follow social distancing guidelines https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648901

]]> 2020-05-01 18:25:26 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648901 Seating and gathering: families, children, teens lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648992 2020-05-01 18:25:29 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544648992 Curbside Pickup https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649095 2020-05-01 18:25:33 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649095 Patron computer use https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649363 2020-05-01 18:25:42 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649363 Crowd control https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649393 We have two entrances, if we can only have so many folks in the building at once, how can we control the flow? Only one entrance is handicap accessible...]]> 2020-05-01 18:25:43 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649393 Reconfigure furniture to allow for social distancing. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649710 2020-05-01 18:25:54 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649710 phasing out digital programs https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649826 2020-05-01 18:25:59 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544649826 Staying safe while still supporting the public (and convincing funders to fund us) https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650051 2020-05-01 18:26:06 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650051 Delivery by Mail https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650735 2020-05-01 18:26:32 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650735 Managing patron differences https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650987 Some patrons will be supportive of restrictions, others will not be cooperative. 

]]> 2020-05-01 18:26:41 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544650987 Helping patrons who are using computers. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651109 2020-05-01 18:26:45 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651109 Computer use lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651175 2020-05-01 18:26:48 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651175 Maintaining safe distance from staff/patrons https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651412 2020-05-01 18:26:56 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651412 Signage and floor markings to enforce social distancing https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651415 2020-05-01 18:26:56 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651415 Enforcing wearing of appropriate PPE in library https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651979 2020-05-01 18:27:16 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544651979 Are plexiglass shields worth it? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652296 2020-05-01 18:27:27 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652296 Times for vulnerable populations lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652374 2020-05-01 18:27:30 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652374 Selective Service Areas https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652775 2020-05-01 18:27:45 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652775 Not losing the great virtual programming/services we have developed! lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652880 2020-05-01 18:27:48 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652880 Curbside pick-up of materials https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652881 2020-05-01 18:27:48 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544652881 Assisting patrons with computer issues while maintaining social distancing https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544654706 2020-05-01 18:28:58 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544654706 Computer use (in-house) https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544656141 2020-05-01 18:29:42 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544656141 Need for strong documentation from network/MLS/MBLC that we can bring before our town/city officials to bring added credibility to the guidelines we develop individually for service delivery https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544657915 2020-05-01 18:30:47 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544657915 OSHA COVID19 standards https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544657998 Need to follow the OSHA COVID19 advisory]]> 2020-05-01 18:30:51 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544657998 Need for physical barriers between staff and patrons to be constructed prior to any opening to public https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544659043 2020-05-01 18:31:29 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544659043 Traditional person-to-person reference service unsafe and not possible with social distancing https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544661143 2020-05-01 18:32:47 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544661143 What type of hours would best serve the community. Should we be consistent as other libraries within same geographic region or staggered to provide more hours? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544661846 2020-05-01 18:33:13 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544661846 Need for all decisions to be based on medical/scientific facts https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544662576 2020-05-01 18:33:41 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544662576 Availability of sufficient quantity of disposable masks and gloves for staff https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544663368 2020-05-01 18:34:11 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544663368 Meeting Rooms - we offer them for community use. How/when to resume and enforce occupancy guidelines, social distancing requirements, etc. in these spaces. https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544664412 2020-05-01 18:34:50 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544664412 reconfiguration of patron furniture, including removal of seating https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669075 2020-05-01 18:37:41 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669075 Signage for patrons on services https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669284 2020-05-01 18:37:48 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669284 Communicating roll-out rules to patrons https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669430 2020-05-01 18:37:53 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669430 ADA compatibility and helping ADA patrons https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669768 2020-05-01 18:38:06 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669768 Resuming bookmobile services safely https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669825 2020-05-01 18:38:08 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544669825 Out dated climate control systems - recirculating of air with older AC units https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670113 2020-05-01 18:38:19 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670113 Need for people counters and monitoring? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670212 2020-05-01 18:38:22 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670212 Partial opening seems particularly difficult foir libraries - maybe wait until all restriction are lifted instead https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670390 2020-05-01 18:38:28 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670390 Reference one on one instruction https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670606 2020-05-01 18:38:37 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670606 Controlling number of patrons in building at one time https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670696 2020-05-01 18:38:40 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544670696 Resuming off-site programming safely https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671114 2020-05-01 18:38:56 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671114 Creating one entrance and one exit? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671238 2020-05-01 18:38:57 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671238 assisting with social services info and employment resources https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671324 2020-05-01 18:38:58 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544671324 Children's toys and furniture cleaning https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672072 2020-05-01 18:39:08 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672072 Separate entrance/exit for Children's Room? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672537 2020-05-01 18:39:20 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672537 Resuming outreach safely https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672548

]]> 2020-05-01 18:39:20 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544672548 Accessibility: Zoom and other solutions may not meet everyone's need. lannon https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673368 2020-05-01 18:39:43 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673368 establishing clear traffic patterns and possibly marking off 6-ft distances at service points https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673674 2020-05-01 18:39:55 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673674 Plexiglass at service points like grocery stores (This is somewhere else here but this moves so fast, I couldn't find it in time to heart it!) https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673726 2020-05-01 18:39:57 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673726 Classroom instruction with more than 10 students https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673842 2020-05-01 18:40:01 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673842 Can patron handle books then put them back on the shelf? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673902 2020-05-01 18:40:04 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544673902 Many of the things we've rushed to do to provide services to people remotely aren't accessible to some people with disabilities. How do we handle this? https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544676147 2020-05-01 18:41:29 UTC https://padlet.com/MassLibSystem/251hug3yss470jqb/wish/544676147