Aviation & Airlines by Sherisa Watson https://padlet.com/sherrymwatson06/sb Critically evaluate the strategies that both airports and airlines can adopt to improve the passenger experience. en-us 2022-04-22 19:40:01 UTC 2022-04-25 14:54:31 UTC hello@padlet.com Passenger Experience sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2154245237  There are a variety of activities and interactions that take place in an airport (terminal building) Popovic et al. (2010)]]> 2022-04-23 00:33:21 UTC https://padlet.com/sherrymwatson06/sb/wish/2154245237 Importance sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2154245655 -       From an airport perspective, they are a vital player in the passenger experience. This is due to global growth in air travel. First is the increase in low-cost carriers, who have almost doubled their market share over the last 15 years. (Mazareanu, 2020) 

-       Alternatively, for passengers' efficiency and smooth transitions from pre check in to boarding the aircraft 
]]> 2022-04-23 00:34:28 UTC https://padlet.com/sherrymwatson06/sb/wish/2154245655 sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2154253926
 
]]> 2022-04-23 00:54:11 UTC https://padlet.com/sherrymwatson06/sb/wish/2154253926 Barriers sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2154254574 2022-04-23 00:55:41 UTC https://padlet.com/sherrymwatson06/sb/wish/2154254574 sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2154256510 - All of these stakeholders have different requirements and objectives that must interact (Graham, 2003; Adey, 2008); thus the behaviour of any one of these depends on the behaviour of the others. 

- With the increasing demand Global passenger traffic is expected to double by 2035, reaching 6 billion passengers (IATA)
 
Different types of passengers 
•E.g. business vs leisure 
 •All have differing needs + time sensitivity
 
]]> 2022-04-23 00:59:49 UTC https://padlet.com/sherrymwatson06/sb/wish/2154256510 1. Delivering quality services sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155661144 2022-04-25 00:44:10 UTC https://padlet.com/sherrymwatson06/sb/wish/2155661144 sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155709065 Service failure refers to the inability of a service to meet customer expectations (Sparks & Fredline, 2007)]]> 2022-04-25 01:30:00 UTC https://padlet.com/sherrymwatson06/sb/wish/2155709065 sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155935633 2022-04-25 05:18:03 UTC https://padlet.com/sherrymwatson06/sb/wish/2155935633 sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155943463 Some studies have found that service quality could play a critical role in achieving customer satisfaction, loyalty, and behavioural intentions. (Boonlertvanich, 2019)]]> 2022-04-25 05:27:16 UTC https://padlet.com/sherrymwatson06/sb/wish/2155943463 SERVQUAL MODEL sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155949776 A significant way for firms to understand their consumers' needs and wants is to measure the quality of the services they offer by analysing the experiences of consumers and customers.]]> 2022-04-25 05:35:07 UTC https://padlet.com/sherrymwatson06/sb/wish/2155949776 The Hierarchical model by Brady & Cronin (2001) sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155959256 This model shows better understanding about customer perception of service quality until today. ]]> 2022-04-25 05:45:26 UTC https://padlet.com/sherrymwatson06/sb/wish/2155959256 Employee climate affect Quality sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155975330 2022-04-25 06:02:27 UTC https://padlet.com/sherrymwatson06/sb/wish/2155975330 Positive sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2155987072 Quality encourages customers to undoubtedly, will have postive impact on key perfomance indicators increase revenue and larger profit margins ]]> 2022-04-25 06:13:54 UTC https://padlet.com/sherrymwatson06/sb/wish/2155987072 Challenges sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2156025309 - Fluctuating passenger numbers 
- The Subjectivity of experience ]]> 2022-04-25 06:46:46 UTC https://padlet.com/sherrymwatson06/sb/wish/2156025309 Delivering service through technology sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2156030048

]]> 2022-04-25 06:51:02 UTC https://padlet.com/sherrymwatson06/sb/wish/2156030048 (4) strategies that airlines and/or airports can implement in order to improve the passenger experience sherrymwatson06 https://padlet.com/sherrymwatson06/sb/wish/2156058898
  • Delivering Quality Service
  • Creating a seamless journey 
  • Creating a sense of place
  • Sustainability
    • ]]>     2022-04-25 07:14:18 UTC https://padlet.com/sherrymwatson06/sb/wish/2156058898