Waste Customer Empathy Map by Tracey https://padlet.com/tlimpens/21h12q6f5w3nvo2l en-us 2020-09-07 03:40:12 UTC 2020-09-07 23:14:59 UTC hello@padlet.com https://padlet.net/icons/png/1f4e3.png Depends on issue - people prefer to call for small items tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535165 2020-09-07 22:57:52 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535165 Older people prefer to call council tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535566 2020-09-07 22:58:20 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535566 prefer to send email so it goes to the right person and not having to wait tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535950 2020-09-07 22:58:47 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725535950 Pretty easy process tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725536335 2020-09-07 22:59:14 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725536335 People had to print and manual handling/process tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725537084 2020-09-07 23:00:03 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725537084 leaving bins outside set days tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725537628 2020-09-07 23:00:34 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725537628 Service was simple and straight forward tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538075 2020-09-07 23:01:03 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538075 Not too may hurdles to jump thorugh tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538235 2020-09-07 23:01:14 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538235 Appreciate service tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538436 2020-09-07 23:01:24 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538436 Happy with hard waste booking tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538648 2020-09-07 23:01:34 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725538648 People were worried about traffic. narrow streets and trucks tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725539536 2020-09-07 23:02:35 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725539536 staff were pleasant and suportive tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725540693 2020-09-07 23:03:52 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725540693 Didn't expect call back, just wanted it completed/done tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725541142 2020-09-07 23:04:26 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725541142 Likes the newspaper tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725541572 2020-09-07 23:04:57 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725541572 Liked the new website tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725542017 2020-09-07 23:05:23 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725542017 Paper based - printing, signing, scanning - archaic. New conenctions tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725542913 2020-09-07 23:06:19 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725542913 resolution of issue a pain point. hard waste collection. tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725543909 2020-09-07 23:07:28 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725543909 Missed bin not being picked up for 3 days tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725544893 2020-09-07 23:08:33 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725544893 Disappointed with response time - missed bin (3 days) tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725546282 2020-09-07 23:09:43 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725546282 Larger issues (commercial premises) - see a lot of repeat requests and timeframes a lot longer tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725547141 2020-09-07 23:10:47 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725547141 Online form - new connections/alterations. Not immediate imperative, would improve accessibility tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725548714 2020-09-07 23:12:28 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725548714 Generally happy with service tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725549394 Happy with first phone call in
Generally happy with resolution times/outcomes
Prefer to call
Larger or escalated issues prefer to email
online form would be beneficial]]> 2020-09-07 23:13:18 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725549394 Like not having to call up to make a payment - council calls them tlimpens https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725549995 2020-09-07 23:13:56 UTC https://padlet.com/tlimpens/21h12q6f5w3nvo2l/wish/725549995