https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy Understanding the Problems (Create reson behind Why Change?) en-us 2021-06-01 06:05:40 UTC 2025-10-16 15:59:30 UTC hello@padlet.com https://padlet.net/icons/png/1f642.png https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584623746 Loosing out major chunk of customers due to not able to complete subscription with self service]]> 2021-06-04 06:06:46 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584623746 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584623866 1) out of active 100% users only 20% are high active. rest 80% are not.
2) Re-targeting to the lead database during this co-vid time]]> 2021-06-04 06:06:51 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584623866 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584625626 Understanding the SMS Market in India]]> 2021-06-04 06:08:00 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584625626 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626076 1. lack of interaction with customer post sales. ]]> 2021-06-04 06:08:20 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626076 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626156 2021-06-04 06:08:23 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626156 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626468 Convert registered users who used free trail to subscribers]]> 2021-06-04 06:08:35 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626468 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626728 They dont have direct connect to the end users dependency of middle man.]]> 2021-06-04 06:08:47 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626728 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626919 1) No action taken when leads are generated
2) Unable to communicate to users on their preferred channel]]> 2021-06-04 06:08:54 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584626919 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584627917 2021-06-04 06:09:32 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584627917 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628264 2021-06-04 06:09:46 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628264 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628630 Infrastructure set-up outside India]]> 2021-06-04 06:09:57 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628630 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628728 They are not able to reach out to the 80% as they are not very active, hence these miss-out in latest features and offers. Hence sales of other business is low]]> 2021-06-04 06:10:02 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628728 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628931 present communication channel is majorly SMS and email which has low penetration]]> 2021-06-04 06:10:10 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584628931 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584629981 Traffic getting re-routed to ILDO SSP's, not using our platform at times of Traffic failure, Operator/TRAI audit on Infra]]> 2021-06-04 06:10:50 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584629981 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630172 1) There's no automation here where a first communication can be sent to the user as soon as an interest is received]]> 2021-06-04 06:10:57 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630172 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630817 With tech savvy firms reaching out to their customers, there is regular follow up and engagement by them. which makes NJ lose out on their customers]]> 2021-06-04 06:11:21 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630817 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630991 2021-06-04 06:11:27 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584630991 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632132 2021-06-04 06:12:11 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632132 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632548 Wait times in minutes, cumulative piling up of wait times ]]> 2021-06-04 06:12:28 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632548 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632901 _Ashish]]> 2021-06-04 06:12:41 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584632901 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584633232 Reduction in conversion rate thereby leading in revenue loss]]> 2021-06-04 06:12:54 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584633232 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584633481 Negative customer experience, bad media press]]> 2021-06-04 06:13:03 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584633481 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584638401 2021-06-04 06:15:51 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1584638401 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428164 PNB Housing Finance
No common channel to collect all the leads and secondly have no clarity who is handling which lead and what communication has been done with end customer.]]> 2021-06-11 05:40:15 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428164 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428286 They need to confirm the particulars of the garments / orders which they receive. Right now it is a manual process which is time consuming and also not accurate.
Around 1500 orders per month and 20% orders lost due to delay or inaccuracy due to confirmation of order details]]> 2021-06-11 05:40:20 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428286 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428696 Tanmay Middha
Problem: not using the new age channels and only using traditional ones like sms and email.]]> 2021-06-11 05:40:40 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600428696 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429012 Dalmia HR wanted a solution which lets them interact seamlessly with their employees and capture their feedback.]]> 2021-06-11 05:40:54 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429012 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429122 They need one place to design a workflow of all communication(all channels and all touchpoints) for a particular campaign.]]> 2021-06-11 05:41:00 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429122 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429158 Vipul Srivastava]]> 2021-06-11 05:41:01 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429158 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429241 High bounce rate on Website and low conversions (missing out on online business)]]> 2021-06-11 05:41:05 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429241 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429960 Tanmay Middha
with new channels they can get better click/open rates, conversion results.]]> 2021-06-11 05:41:40 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600429960 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430605 PNB Housing Finance
Currently no single platform to capture all the leads and current status]]> 2021-06-11 05:42:09 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430605 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430749 Not having a two way communication channel apart from voice and app.]]> 2021-06-11 05:42:16 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430749 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430911 High cost but low returns]]> 2021-06-11 05:42:23 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430911 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430918 Jaswant
They were looking for Automation tool to engage with the unregistered user visiting their website and moves away without doing any activities or without submitting their contact details. ]]> 2021-06-11 05:42:24 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600430918 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600431115 Offered Indiamart RCS channel, it fits perfectly on their use case of sending campaigns with a much better visibility for the end customer thereby increasing the transactions/revenue.

]]> 2021-06-11 05:42:33 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600431115 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600431557 The entire process is manual as of now. A person calls the customer once an order is received and confirms the order details]]> 2021-06-11 05:42:52 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600431557 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432447 lack of web support]]> 2021-06-11 05:43:33 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432447 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432572 all systems are not integrated hence the problem]]> 2021-06-11 05:43:39 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432572 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432878 PNB Housing Finance
Customer queries not resolved, negative impact on customer experience, leads going to competitor]]> 2021-06-11 05:43:52 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600432878 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600433773 Vipul Srivastava]]> 2021-06-11 05:44:33 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600433773 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600434260 seperate workflows for different channels. Cost and time is increasing]]> 2021-06-11 05:44:51 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600434260 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600434746 PNB Housing Finance
Channel: Whatsapp Product: Conversations
Routing of leads as per state / region and one unified platform to capture the lead and communication with end customer]]> 2021-06-11 05:45:12 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600434746 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600435142 they are to rigid with the sms channel any new adoption require critical integration. ]]> 2021-06-11 05:45:31 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600435142 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600435698 Moments can help them put all triggers and channels in one flow]]> 2021-06-11 05:45:56 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600435698 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600436194 Vipul Srivastava]]> 2021-06-11 05:46:16 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600436194 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600436515 Agents get a ticket assigned currently and lead time can be hours to respond]]> 2021-06-11 05:46:27 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600436515 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600437413 2021-06-11 05:47:04 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600437413 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600437567 They have their customer care solution with ticketing system.]]> 2021-06-11 05:47:12 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600437567 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600438226 bad customer experience, leading to drop in existing sales.]]> 2021-06-11 05:47:36 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600438226 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600438763 offered ccaas, with real time chats via whatsapp since 60% queries are generated from this only.]]> 2021-06-11 05:47:59 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600438763 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600440765 Business Loss]]> 2021-06-11 05:49:21 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600440765 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600443294 Live chat bot on web & Conversation]]> 2021-06-11 05:51:02 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600443294 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600443938 20% revenue loss, bad customer experience]]> 2021-06-11 05:51:29 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600443938 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600449459 Lack of web push and reengagement tool over website to capture cookies and search history.]]> 2021-06-11 05:55:16 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600449459 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600452228 80% of total website visitor were unregistered users which they were not able to engage with and were loosing the leads and business prospects.]]> 2021-06-11 05:56:47 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600452228 https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600455406 Having an automation tool to engage with unregistered users but interested customer visitor coming on their website and interact with them without any human intervention and to capture their interest and contact details can solve the problem.]]> 2021-06-11 05:58:58 UTC https://padlet.com/vishalkhinvasara/1yswccynjypjtlfy/wish/1600455406