https://padlet.com/emmateske/1ys1e0u3qu6f Made with joy en-us 2018-02-23 15:29:47 UTC 2021-07-08 10:51:00 UTC hello@padlet.com whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234741890 Cashier: Hello! How is your day going to far on this fine Tuesday?]]> 2018-02-23 15:40:29 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234741890 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234742277 Customer: (Without looking up from my phone) just WONDERFUL ]]> 2018-02-23 15:41:11 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234742277 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234743064 Cashier: Oh no! That doesn't sound great. I hope your day gets better]]> 2018-02-23 15:42:27 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234743064 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234743674 Customer: What do you mean? How do you know? I had a horrible day at work and I have hours of papers to grade at home while my own little brats of children run around screaming until they knock themselves out. You don't know my life]]> 2018-02-23 15:43:34 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234743674 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234744526 Cashier: (hands the customer her bagged groceries) I'm sorry. Here's a coupon for wine... this should brighten your day a little bit. ]]> 2018-02-23 15:44:57 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234744526 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234745364 Customer: (Walks out with coupon) Wow, some cheap wine. Thanks SO much.]]> 2018-02-23 15:46:25 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234745364 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234745636 2018-02-23 15:46:56 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234745636 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234746384 Manager: Hey! How was your day today?]]> 2018-02-23 15:48:20 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234746384 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234747066 Cashier: It wasn't great. My husband left me a few days ago and I had to scramble to find child care for my 2 kids today. I feel so bad. They should be in bed right now, and they are at daycare. I have to be here though because I have to make money. ]]> 2018-02-23 15:49:38 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234747066 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234747667 Manager: What?? I had no idea... I'm so sorry. Is there anything I can do? Were the customers nice to you, at least?

]]> 2018-02-23 15:50:43 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234747667 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234748489 Cashier: No. One customer didn't even look at me and her biggest problem was that her kids were an annoyance to her. It's ok though. It'll get better. We'll be ok. ]]> 2018-02-23 15:52:12 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234748489 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234754203 2018-02-23 16:01:44 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234754203 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234755426 Manager: Why do you think customers are so rude?]]> 2018-02-23 16:03:43 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234755426 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234756380 Cashier: Customers see cashiers as Invisible. The article "Customer Service Done Right: When an Actual Human Being Answers the Phone" states:                                                         "it’s highly unlikely you’ll hear an actual human voice on the line right away when you call the typical customer service department. Of the top 100 Internet retailers, 79 use automated phone trees that require callers to press buttons or speak requests into the phone—and that often seem to purposefully steer customers in every direction except the one that leads to a human being."                     People are so used to dealing with machines and robots these days that they forget to respect actual humans. They are also so used to dealing with automated phone trees, which prevents many people from getting many of their thoughts and opinions across. Therefore, when there is an actual human in front of them and something goes wrong, they do not hold back. ]]> 2018-02-23 16:05:05 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234756380 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234762972 Manager: Wait, so who are they invisible to?

]]> 2018-02-23 16:15:53 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234762972 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763098 Cashier: Cashiers are invisible to the people that they serve. People who come to them for their services often do not see them as a person, but something that they pay to get whatever they’re buying. ]]> 2018-02-23 16:16:07 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763098 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763483 Manager: Oh okay I see. ]]> 2018-02-23 16:16:45 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763483 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763618 Manager: What stops them from being seen?]]> 2018-02-23 16:16:58 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763618 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763773 Cashier: The ideology that “the customer is always right” and that cashiers are held responsible for any issue customers have with the store, even if they had nothing to do with it, prevents cashiers from proving their self worth and the fact that they deserve to be respected. ]]> 2018-02-23 16:17:13 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234763773 emmateske https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234764605 Manager: Oh. Well, we should change that. I'll spend more time watching how the customers treat my cashiers in the future. I'm sorry this is happening to you!]]> 2018-02-23 16:18:31 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/234764605 whitelogan1 https://padlet.com/emmateske/1ys1e0u3qu6f/wish/235409048 Cashier: People need to understand that in order to reveal us, and not make us seem so invisible, they simply need to treat us with respect. We treat customers with respect, so they should treat us with respect in return. ]]> 2018-02-26 15:27:38 UTC https://padlet.com/emmateske/1ys1e0u3qu6f/wish/235409048