Order processing & Delivery-processing of Vietjet Air by Đạt Hồ Nguyễn Tiến

Vietjet Air

dathnt22 — 2025-05-27 06:58:40 UTC

VietJet Air, fully known as VietJet Aviation Joint Stock Company, is the first private airline in Vietnam operating under the low-cost carrier model (Low-Cost Carrier - LCC). The airline officially commenced operations in 2011 and quickly became one of the leading airlines in the country and the region.

Online sales channels

dathnt22 — 2025-05-27 07:09:30 UTC

Vietjet offers several online channels for purchasing tickets.

Order-Processing

dathnt22 — 2025-05-27 07:11:23 UTC

Order processing is the process by which a shop owner receives and verifies the details of an order, then proceeds to package the goods, ship them, track the shipment, and complete the payment with the buyer

For individuals

dathnt22 — 2025-05-28 01:10:24 UTC

For Business

dathnt22 — 2025-05-28 01:10:41 UTC

Official Website

dathnt22 — 2025-05-28 06:04:32 UTC

The main platform for customers to check flight schedules, book tickets, make payments, check in online, and manage reservations.

Mobile app

dathnt22 — 2025-05-28 06:12:40 UTC

Vietjet has 2 mobile apps to assist customers in booking tickets:

VietJet Air: Supports individual customers in booking tickets

Agency Portal: VietJet provides a mobile application for agents, helping to manage bookings and tickets conveniently

Online Travel Agencies

dathnt22 — 2025-05-28 07:36:06 UTC

VietJet Air distributes flight tickets through OTA partners such as Traveloka, Agoda, Booking.com, Expedia, and other online agents.

Step 1: Customers access the website/app

dathnt22 — 2025-05-28 08:55:19 UTC

Select the itinerary (one-way/round trip), departure point - destination, travel date, number of passengers.
Press “Search for flights” for the system to display suitable options.

Step 2: Search for flights according to their needs

dathnt22 — 2025-05-28 08:58:05 UTC

Step 3: Select flight – Class – Additional services

dathnt22 — 2025-05-28 08:58:20 UTC

Choose the ticket type according to your needs;

Eco (savings)

Deluxe (flexible)

SkyBoss (premium)

Step 4: Enter passenger & contact information

dathnt22 — 2025-05-29 06:57:01 UTC

Fill in all passenger information: Full name, date of birth, identification documents. Fields marked with (*) are mandatory.

Step 5: Choose to purchase additional services

dathnt22 — 2025-05-29 07:09:43 UTC

Buy additional checked baggage
Order a meal
Purchase travel insurance

Step 6: Make payment

dathnt22 — 2025-05-29 07:11:56 UTC

Bank cards and accounts:
- International credit/debit cards: Visa, Mastercard, JCB, American Express.
- Domestic debit cards (ATM)
E-wallet : SkyPay , ZaloPay
Pay later
- Installment payment through MOVI (Fly Now – Pay Later)
Confirm payment & issue electronic ticket code (PNR)

Step 7: Send the electronic ticket via email/app & SMS

dathnt22 — 2025-05-29 07:57:08 UTC

The voucher will be sent to customers through:

Email
SMS message
VietJet app (if the customer uses the app)

Step 1: Register a corporate account (if not already done)

dathnt22 — 2025-05-29 08:01:34 UTC

The business contacts the Sales Department of Vietjet to:

Open a B2B (Corporate Account)

Negotiate payment policies, limits, and incentives

Step 2: Access the booking platform

dathnt22 — 2025-05-29 08:01:52 UTC

Corporate booking portal (B2B Portal) via web browser

Vietjet Air App or official website

Step 3: Enter booking information

dathnt22 — 2025-05-29 08:03:26 UTC

Choose:

Flight (departure – arrival, date and time, ticket type)

Number of passengers

Enter the list of passengers or upload a file (for large groups)

Select additional services (if needed): luggage, meals, seating, insurance

Step 4: Review & confirm the order

dathnt22 — 2025-05-29 08:03:58 UTC

Check:

Flight information

Ticket price & additional services

The system will calculate the total cost and display the refund/exchange policy

Step 5: Payment

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The business account available in the system
Card or bank transfer (if there is no credit account yet)

Step 6: Receive electronic ticket

dathnt22 — 2025-05-29 08:31:22 UTC

The system sends the electronic ticket (E-ticket) via email
The business can download the list of tickets through the management system

Delivery-processing

dathnt22 — 2025-05-29 08:52:24 UTC

In the aviation industry, "delivery" refers to the customer's ability to exercise the right to use the purchased airline ticket.

Check in Vietjet online via the app and website

dathnt22 — 2025-05-29 08:53:16 UTC

Check-in at the airport (traditional counter or kiosk)

dathnt22 — 2025-05-29 08:53:49 UTC

Step 2: Fill in information

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Booking Code, Last Name, Middle Name, and First Name. Then, read the notes and scroll down to click Search.

Step 1: Open App/Website

dathnt22 — 2025-05-29 09:03:11 UTC

Choose button Check in

Evaluation

nhicht22 — 2025-05-30 03:49:53 UTC

Step 3: Choose a flight

dathnt22 — 2025-05-30 03:50:39 UTC

Step 4: Choose a seat

dathnt22 — 2025-05-30 04:01:35 UTC

Step 5: Check and confirm information

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Step 6: Check the boarding pass information

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Choose Download or Send Email to save the card and use it when going to the airport.

Step 1: Enter booking code

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Step 2: Choose a flight

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Step 3: Choose a seat

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Step 4: Confirm the information

dathnt22 — 2025-05-30 04:19:07 UTC

Step 5: Print your boarding pass

dathnt22 — 2025-05-30 04:19:09 UTC

khanhntn22 — 2025-05-30 16:01:02 UTC

khanhntn22 — 2025-05-30 17:14:18 UTC

Passengers' negative feedback on VietJet Air flight delays

khanhntn22 — 2025-05-31 16:18:04 UTC

Some reasons why VietJet Air flights are often delayed:

Ground service transition caused disruptions
Impact of adverse weather conditions
Limited operational and handling capacity
Dense flight scheduling
Airport congestion
Technical issues and lack of backup aircraft