Emotionally Intelligent in the Workplace by Kelsey Deleon

Henkel, T., Ade, A. M., & Schmid, C. (2025). The necessity for advancing supportive professional communication in the workplace. Business 7 Professional Communication Quarterly, 88(3), 473-488.

1720544_1 — 2025-09-04 04:01:41 UTC

This article demonstrates the interpersonal relationship techniques needed to handle and communicate with a difficult boss/supervisor in a professional manner. Such techniques involve active listening, being approachable, and displaying empathy towards employees to increase productivity within the workplace and trust between colleagues/work relationships.

This topic connects to my research because it shows the importance of professional communication within the workplace, through communication skills, like active listening, empathy, and understanding.

Jenkins, G. T., Shafer, M. S., & Janich, N. (2020). Critical issues in leadership development for peer support specialists. Community Mental Health Journal, 56(6), 1085-1094.

1720544_1 — 2025-09-04 04:06:09 UTC

A study was conducted amongst six individuals who provide PSS (peer support specialists) in which data was collected over a two-hour window, seven different themes were identified: the push and pull of leadership, managing dual relationships, having difficult conversations, taking responsibility for others, taking responsibility for self-care, addressing stigma in the workplace, and spirituality.

This study will help consider a more hands-on approach into some of the issues of leader development, carefully considering the ability to have difficult conversations, managing dual relationships, and the push and pull of leadership.

Clemmer, J. (2018). Five strategies for dealing with a difficult boss. Globe & Mail [Toronto, Canada], B10.

1720544_1 — 2025-09-04 04:09:13 UTC

In this article by Clemmer (2018), the author discusses five main tactics for dealing with a difficult boss; Like strengthening your credibility and relationships, check timing and approach, don’t wait- initiate, speaking up, and fire a bully boss. Everyone has dealt with difficult bosses and this article agrees and advocates for those individuals in how to prevent being bullied by your boss.

This study can help the underlying causes of why interpersonal relationships an having effective communication are so important in the workplace. This article also instructs one how to become a better manager/supervisor/boss should the opportunity present itself.

Salovey, P. & Mayer, J. (1990). Emotional intelligence. Baywood Publishing Co.

1720544_1 — 2025-09-04 04:18:58 UTC

This article is great for understanding how emotionally intelligent individuals are assets to team. The article breaks down the key components of an emotional intelligent person and exemplifies how and when to use these skill sets.

This article will provide a lot of foundational and supportive research into conflict resolution, self-awareness, and self-recognition component of research.

Arora, B. (2017). Importance of emotional intelligence in the workplace. International Journal of Engineering and Applied Sciences, 4(4), 257492.

1720544_1 — 2025-09-04 04:23:45 UTC

The definition of emotional intelligence within this article provides a base line application for workplace research.

The author Dr. Arora simplifies emotional intelligence to an understanding that many individuals will find understandable and comprehensible, this will allow me to better apply this study within my research.

Saliu, S., & Asani, T. (2024). Emotional Intelligence in the Workplace and the Role of Managers. Vizione, 43, 297–317.

1720544_1 — 2025-09-06 20:39:38 UTC

In the article by Saliu & Adani (2024), the authors explain the importance of managers, supervisors, and bosses having emotional intelligence, and in the benefits for the company's employees and organization.

This article can showcase how individuals who want to move up or be promoted must attain this important skillset in order to forge strong relationships and trusting bonds.

Lima, D., Spahi, J., & Shala, V. (2022). The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance. Quality - Access to Success, 23(188), 297–301. https://doi.org/10.47750/Qas/23.188.40

1720544_1 — 2025-09-06 20:44:53 UTC

Improving employee performance and production is one of the most important aspects to management, but how can one accomplish this without the emotional intelligence skillset?

This article explains why EI is important to an organizations employees and how to improve ones skill set.